Hello. I’m gaving issues with the contact form yet again. It seems to be a regular issue; some of the messages just aren’t coming through. I’ve sent test messages myself, first one doesn’t come through while the second one does… Why? And it’s been like that on multiple occasions.
I’m growing extremely worried about how many messages I’ve missed (or negative ratings I’ve received) because customers simply can’t reach me while thinking I’m ignoring them
I’ve seen some authors place “Trending item” graphics into the description of their items, as they’ve once been trending. Is that allowed?
You can try posting you ticket number and clicking the “request staff reply” link. Or tweeting your ticket number to Envato support twitter account: twitter.com/envato_support
I’ve seen this on the forums before. Once or twice someone has signed up to complain that they didn’t sign up to no spam
IMO it’s best to make it so that when a customer signs up to your forum, they can also tick a box that would sign them up to your newsletter. Otherwise I wouldn’t do it.