I’d recommend super-basic support continue…
I couldn’t have said it better myself. I ask for support in either the comments or ticket as an absolute last resort. I depend on the comments (thank you Envato for the comment search), to get answers quickly and be on my way without bothering anyone.
Working now, I just dropped $200 on 3 themes!
As a buyer I don’t mind paying for additional support. I’ll take this as a cue to re-examine my own ongoing support for my clients, 100+ at present, a lot of if it also free to update themes, plug-ins etc. when the authors update. I understand how the situation can become untenable when left unchecked. Ultimately I’ll pass on the cost to my clients as part of their maintenance plan.
That’s a nice feature. I’d like to have an Add to Wishlist for items that move from my Favorites (items which may stay for weeks or a few months), but ready for imminent purchase but not just yet. Either that or the ability to temporarily hide or disable an item from my cart without deleting it.
This is based on my usage of the new cart feature in the Envato Marketplace which I’m happy we have it now. I’ve observed and feel I need a way to either hide items from my cart without deleting them or moving them temporarily (perhaps to a wishlist).
As it stands right now, I may have confirmed items I’m ready to buy but not just yet. In my process, such an item would have moved from my Favorites to my cart after say, a client confirms the theme (it’s usually a TF item), but I may be waiting on my client’s official commitment or some other reason.
What I have to do right now is delete the item, then add it back from my Favorites when ready.
From a selling point of view for Envato, having buyers put items back to Favorites put them in the backburner and out of mind. Leaving items in the cart, either hidden, in a wishlist etc., keeps them in the frontburner and more likely to convert into a sale.
My 2 cents.
I’ve bought many themes, and continue to buy. With the experience I have under my belt I don’t have nightmares with demo content anymore but the absolute truth is that to this day I still hold my breath every time I make that click to import and breathe a sigh of relief when I see ALL DONE HAVE FUN.
My clients usually have the regular shared hosting plans from the popular ones like Dreamhost, Go Daddy, Bluehost and still on occasions I get the memory limit errors, timing out, internal server errors etc.
I’ve found that with demo installs from inside the theme options panel provided by the author works almost all the time. It’s the XML uploads that has me biting my nails more. Of course, this is my experience, and I’ve installed a lot of themes.
If client already has hosting
Simply ask him for his log-in credentials so you can access his cPanel or server for FTP, i.e. access to do what you need to do to deliver his site, end of story. If he has hosting already and is comfortable with it, then leave it be. Simply charge him on your web design fee.
If client doesn’t have hosting
- Indicate the hosts you recommend
- If client is comfortable with giving you his credit card info, do the sign-up on their behalf
- If client is not comfortable, then forward them the link to hosting, indicating the steps he has to follow
- If client is not too computer savvy, then sit with client and go through the hosting sign-up process
Hope this helps
Charge them only your fee for web design which doesn’t include hosting. Let them know that hosting is additional and may be obtained from any host of their choice but you have a few you would recommend. It will be in your interest to have affiliate links for your recommended host.
You have to bear in mind that some clients may already have websites and therefore hosting, so it will be a hassle to have to reduce your cost if you included it beforehand.
NEVER make any purchases for domains and hosting in your name or in your account. ALWAYS create accounts on your client’s behalf in their names so that they own it. You may also sit with them and walk them through buying their own hosting plan or do it with their credit card info in their presence.
Start as you intend to continue my friend, always be professional and seek your client’s interest first.
Needs more work, Woo Commerce, Visual Composer, no social links, but you’re thisclose.
The most effective method I’ve found is asking the user to rate the theme after I resolve any issues the they have in my support forum. Happy customers tend to give happy ratings
This works absolutely, and I’m embarrassed to say that 99% of the time that’s when I take the time to rate. When themes work solidly and there are no issues I just do my thing and move on. Unfortunately it means I hardly rate good themes that truly deserve it.
I suggested in the badges thread a while ago to Envato to issue ratings badges to encourage rating.