Posts by Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hi Rez, Unfortunately we don’t have a purchase search on the Marketplaces. However, we do suggest that buyers download their items and keep a local copy of all their purchases. This is because from time to time (for various reasons) items are removed from the Marketplaces. I hope this helps, :) Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hi codetz and s101west, I understand how frustrating this can be. When purchasing an item it is important to research whether it is the right product for you. Many of our authors are freelancers and despite offering support for their items are reluctant to customise items for you/ work for free. If you need help installing the template you may need to employ a developer to help you customise it. If you would like a refund for the item, you can put a ticket in to support and they will assess your case. I hope this helps. Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hi Drumzit, As self promotion is not allowed on our forums, you will have to browse through ThemeForest for a HTML version of the theme you are after. I hope this helps, Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hi Drumzit, To get support for individual items, you need to contact the author you purchased off. Hope this helps, Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Wow guys, some great entries here! Can’t wait to see who takes the prizes!

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says
897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hey lovely VideoHivers, I really like keeping up to date with how your sales are going. This thread makes me want to congratulate you on all the hard work you do, congratulations! I really do hope all your sales reach new heights and you can update me as you climb higher and higher! :) Carmen

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Such a great thread! I have really enjoyed reading through your dream collaborator lists! :) Made me wonder who I would choose if I had any musical talent! haha :)

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

I have an external hard drive, which suits me perfectly. It’s a good option when you have a laptop.

897 posts Community Officer
  • Attended a Community Meetup
  • Australia
  • Bought between 10 and 49 items
  • Community Ambassador
  • Contributed a Blog Post
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
+4 more
Carmen Staff says

Hi guys, we have clarification on this: Promoting an extra item as free or bonus, or offering a bonus outside of the main download package is not allowed. In these cases Support can take action, if it is reported.

However, Authors can include bonuses that pass review in their main download package so long as it isn’t advertised.

I hope this clears it up for you! Carmen

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