Posts by Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi ichurakov, If you would like more feedback as to why your item was rejected it is important to ask, send a request to support. I also suggest that you ask your fellow authors for some feedback and suggestions. You can include screen shots in the item discussion forum. Most importantly, don’t give up. Our most successful authors have all be rejected many times before. I’m sure your designs will be great, they might just need a bit of tweaking. I hope this helps, Carmen.

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Well, I double-checked, but there was nothing new from Envato…

Hi G_and_P, I suggest you contact support as soon as possible as there may be many reasons as to why your files are not appearing. The sooner we know about it, the sooner we can fix it. :) I hope all goes well. Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi Rez, Unfortunately we don’t have a purchase search on the Marketplaces. However, we do suggest that buyers download their items and keep a local copy of all their purchases. This is because from time to time (for various reasons) items are removed from the Marketplaces. I hope this helps, :) Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi codetz and s101west, I understand how frustrating this can be. When purchasing an item it is important to research whether it is the right product for you. Many of our authors are freelancers and despite offering support for their items are reluctant to customise items for you/ work for free. If you need help installing the template you may need to employ a developer to help you customise it. If you would like a refund for the item, you can put a ticket in to support and they will assess your case. I hope this helps. Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi Drumzit, As self promotion is not allowed on our forums, you will have to browse through ThemeForest for a HTML version of the theme you are after. I hope this helps, Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi Drumzit, To get support for individual items, you need to contact the author you purchased off. Hope this helps, Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Wow guys, some great entries here! Can’t wait to see who takes the prizes!

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says
911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hey lovely VideoHivers, I really like keeping up to date with how your sales are going. This thread makes me want to congratulate you on all the hard work you do, congratulations! I really do hope all your sales reach new heights and you can update me as you climb higher and higher! :) Carmen

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Such a great thread! I have really enjoyed reading through your dream collaborator lists! :) Made me wonder who I would choose if I had any musical talent! haha :)

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