I don’t think this is ever going to change, because the ability to reply opens the door for arguments, which is something Envato probably doesn’t want to deal with.
But we really need to add an “average rating” to a buyer’s homepage. Because providing support for customers who regularly rate poorly is a huge waste of time and money.
Q: I’m using a tool/plugin/gallery that displays full-screen images. But my images are getting cut off. How can I fix it?
A: This is always a tricky question to answer, because you have to first understand how image resizing works to understand the nature of full-screen images.
For this example, we’ll pretend the image below is our computer monitor
And this is the image we want to use full screen
Problem is, the image of the woman is not the same size as our computer monitor. So what are our options?
Technically we could just resize the image to the same size as our monitor. But because the original image and our monitor are two different size ratios, we’d have to severely distort the image to accomplish this, and it would end up looking like this:
Obviously the above result is a bad solution. How can we avoid image distortion?
One way is to use the “cropping” method. Here’s an example:
The above example covers the entire screen, but as you can see, it also crops, or cuts off a large portion of the image. So how can we display the entire image without distorting it and without cropping it either? By resizing the image so it fills as much of the screen as possible, while making sure no portion of it is cropped. Here’s the result:
As you can see, the above example creates white space on the sides of the image. So how can you display a full-screen image without distorting it, without cropping it, and without creating white space? Technically, you could just make the image the same exact size as your computer monitor, but because there are so many different monitor sizes, that isn’t the greatest solution. Instead, you’ll have to decide which one of the above examples is best for your project:
- Distort the image: almost always a bad choice
- Crop the image: a good choice when you want to avoid “white space”
- Fit without cropping: usually creates “white space”, but a good choice when showing the entire image is most important
It’s cool to see veteran authors become moderators over the years. Keep up the great work guys!
Fun video to watch. The people are what make this place so great, and Adrien is one of the best!
One more 1 start rating for nothing, client asked for customization of my calculator plugin which currently I dont have the time to offer. Two days after my reply booooooooooooom 1 star rating for bad support!
It’s a bad time of year for this. People tend to put off work and then cram at the last minute.
Dear Doru, my problem is: I did register an account at Kriesis Support Forum, BUT I cannot login, because I forgot the password. AND I did ask for a NEW password, but I did not receive an email with a new link to create a new password. AND I cannot register a new account, because when I try, I get the message that I am already registered. So a am trapped in a vicious circle. And there is no way to reach Kriese, thats why I decided to ask the forum.
IF anybody has a direct contact to Kriese, please tell him my sad story, maybe I find grace in the eyes of the master.greetings Karl
Makes sense. And it looks like you can’t just use a different email address, as the first thing asked for when registering is a purchase code. So I’d consider just buying an additional item from the author to get a new purchase code. If you view the author’s portfolio, there’s one in there for only $10. Maybe it isn’t the perfect scenario, but if you need support that badly (and it sounds like you do), it’s probably worth the extra $10.
Just to be clear, I’m not suggesting to buy an item with the intention of asking for a refund afterward. Instead, I’m suggesting to eat the extra $10 as a possible workaround to a faster resolution.
^ Well, they told us that they will act as sellers solely for VAT purposes.. This is an official statement, i don’t have the time to search it now. But they will act as sellers for VAT purposes, but not for any other purposes – it’s kind of weird
It’s called having your cake and eating it toohttp://thecolbertreport.cc.com/videos/5rzknc/the-word---have-your-cake-and-eat-it--too