An important feateaure that needs good planning. We should wait and see how it will work in details after the gathering data period will end.
+1 Personally the way the program was presented, I’m not a fan. But at the same time, the idea of actually earning extra money for “support” (when I was doing it for free anyway for the past 5 years) is very intriguing. So let’s see what version 2.0 looks like and re-evaluate.
And DS’s idea of putting together a community outline is a great idea. I think we should start a thread where each author could post a list of stipulations that would work for them. For example, it could be:I’d be happy with the program if:
- No changes can be made to ever get me to agree with this program.
or:I’d be happy with the program if:
- “72 hours” was changed to “3 business days”
- “6 months free support” was changed to “1 month”
- A public, central support forum run by Envato was included.
- Authors could instantly refund customers at their discretion.
- 1 month “vacation, sick, etc.” time were allowed per year, which could be activated in any increment, at any time.
It would probably be best to keep the posts focused on concrete ideas with limited commentary, so it’s easier for Envato Staff to read/digest. Then at the end of the thread, we could neatly tally up the most popular points.
Please tell me this feature is opt in
Late next week the community team is looking to put me on camera to answer questions in person.I personally do not get enough money from buyers to do a one on one with them.
I think this is miscommunication. Imagine what the reaction would be if we were expected to do Skype video chats with customers for support The statement there (at least the way it reads) is about the Envato Staff Community team planning a chat with Collis.
@siouxh .. would you guarantee someone 6 months support time, for say $20 with a product valued much higher also included? Would you also make that same commitment to 1000’s of people? Our main concern is we’re not getting enough return per sale for that level of commitment, I think you will agree.
6 months free support for a $50 fee is the equivalent of offering 30 years of free support for a $3,000 freelance project. I don’t know about you guys, but if ANY of my former clients contact me in 30 years, and expect me to work for free, I’m hanging up the phone
^ yes that’s a much better example.
2. Past history of Envato on disabling item was brutal enough to arrive this conclusion.
3. There is no explanation about this scenario in the announcement (for a reason?)
It’s in the “Things we’re still figuring out” section:
Governance, dispute resolution, refund policies and processes to help operate the marketplace in a fair and friendly way
But this is really the million dollar question. And without this information, all Envato has done is strike fear into the mind of authors. Most authors aren’t going to have a problem following the guidelines. But no matter how great and timely our support is, no one is immune to the “customer from hell” that buys our items at least once a month (and for top authors, probably once a day). So when they report us to Envato, claiming we didn’t meet our support obligations, are we going to be automatically protected? Or will Envato have a “shut it down, ask questions later” approach as they do with all DMCA’s (likely what VF is referring to in his #2).
A clear action plan for this should be top priority. Because giving us 3 months to “prepare” is useless without this information. We need assurance that our livelihoods are going to be protected, and that as long as we follow the guidelines, under no circumstances will our items or accounts get disabled at any point, no matter what.
Personally I think this is why a central and public support forum, run by Envato, is crucial to making this work. This way Envato can just track response times automatically, and review specific “support not adequate” claims easily without having to go through the huge mess of evaluating an external forum or email conversation.
When a new user clicks your referral link, signs up for an account and purchases an item (or deposits money) via any of the Envato Market sites, you will receive 30% of that person’s first cash deposit or purchase price. If they deposit $20 into their account, you get $6. If they buy a $200 item, you get $60.
So technically, if someone clicks a referral link and purchases an item from an elite author, Envato doesn’t make any money (70% of the sale goes to elite author, 30% of the sale goes to referral author). So if author rates were raised to 80%, Envato would technically lose money in the deal. 10% might not seem like a lot, but in the grand scheme of things, with all the people running referral sites and all the elite authors, it would probably add up to a substantial number.
Edit: Just realized I read your response wrong, and thought you said “how do you get referral income?” as opposed to “how often do you get referral income? Coffee has officially left my system for the day