One more 1 start rating for nothing, client asked for customization of my calculator plugin which currently I dont have the time to offer. Two days after my reply booooooooooooom 1 star rating for bad support!
It’s a bad time of year for this. People tend to put off work and then cram at the last minute.
Dear Doru, my problem is: I did register an account at Kriesis Support Forum, BUT I cannot login, because I forgot the password. AND I did ask for a NEW password, but I did not receive an email with a new link to create a new password. AND I cannot register a new account, because when I try, I get the message that I am already registered. So a am trapped in a vicious circle. And there is no way to reach Kriese, thats why I decided to ask the forum.
IF anybody has a direct contact to Kriese, please tell him my sad story, maybe I find grace in the eyes of the master.greetings Karl
Makes sense. And it looks like you can’t just use a different email address, as the first thing asked for when registering is a purchase code. So I’d consider just buying an additional item from the author to get a new purchase code. If you view the author’s portfolio, there’s one in there for only $10. Maybe it isn’t the perfect scenario, but if you need support that badly (and it sounds like you do), it’s probably worth the extra $10.
Just to be clear, I’m not suggesting to buy an item with the intention of asking for a refund afterward. Instead, I’m suggesting to eat the extra $10 as a possible workaround to a faster resolution.
^ Well, they told us that they will act as sellers solely for VAT purposes.. This is an official statement, i don’t have the time to search it now. But they will act as sellers for VAT purposes, but not for any other purposes – it’s kind of weird
It’s called having your cake and eating it toohttp://thecolbertreport.cc.com/videos/5rzknc/the-word---have-your-cake-and-eat-it--too
Each month authors will have a bulk Author Fee invoice from Envato to the Author that aggregates all the author fees from that month into a single document.
Maybe I’m confused, but isn’t the author fee only 15%? And technically the other 15% is the “buyer fee”?
Let’s assume there’s a $10 sale. If Envato will report to the IRS that the author was paid $10, and the author is expected to write off 30% as a “business expense”, if the “author fee document” only lists 15%, how do we officially account for the other 15%.
Just in case, make sure you’ve read through the documentation that was included with the item you purchased, and then if you’re still having trouble, contact the author of the product and they might be able to help.
Over the years, almost every change to the site has been followed with some community push-back. And I’m sure Envato is taking this into consideration with this change. But if you create a user-stylesheet for the site, applying #F3F3F3 and 14px font, and then toggle between the two a few times, it becomes abundantly clear that the content is much easier to digest without the new adjustments. Content is King. Just my 2c.