Just in case, make sure you’ve read through the documentation that was included with the item you purchased, and then if you’re still having trouble, contact the author of the product and they might be able to help.
Over the years, almost every change to the site has been followed with some community push-back. And I’m sure Envato is taking this into consideration with this change. But if you create a user-stylesheet for the site, applying #F3F3F3 and 14px font, and then toggle between the two a few times, it becomes abundantly clear that the content is much easier to digest without the new adjustments. Content is King. Just my 2c.
Chances are you need to add a “webm” or “ogv” alternative for the video. Search Google for “Miro Video Convertor” as that’s a free program you can use for this.
Stuff it everyone! But seriously, Happy Thanksgiving to all
Unzip the zip file you downloaded from CodeCanyon, and the installable zip should be found directly inside that.
edit, need to drink more coffee so I can read better
I’m thankful for all the awesome people I’ve met here on the Envato marketplaces. Customers, fellow authors and staff
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For me, I figure that 70% of whatever they sell the support for is infinitely more money for me than the 100% of the $0 that I current charge for lifetime support. Don’t get me wrong, I’d love to have 90% instead of 70%, but like I said, it’s more money than I’m charging now. Like I said in my previous reply on here, I’d still love to see an actual support system solution implemented here for that 30% cut that they take.
I know lots of authors are comfortable with their own support systems, but when you look at this from a customer’s perspective it’s really a no-brainer in my opinion. For example, when a customer buys 10 items, they’re sent to 10 different support sites, where they have to create and keep track of 10 different logins, and then find and enter their purchase code information for all 10 sites.