contact @envato_support via twitter with your ticket id.
I don’t know what has gone with someone who purchased my item. My item has good sale even my support is very good but if any one face problem but some placed 1 star rating and did not even contacted me that specific buyer has problem with the theme.
No body has complaint about the documentation.
I am very surprised why this someone had placed 1 star rating even without contacting me if has any problem.I don’t know what to do . Can I contact that buyer?
No, there is nothing you can do. Just forget it and keep on.
This is what this thread is about. You cannot do anything against this, and we all wish envato will improve this soon.
Yes everything is how it is supposed to be
@scottwills Any news about placing referral links to sites like voicebunny on the description of items?
Hello again, SS! Adding referral/affiliate links to item descriptions is not permitted as per our Item Promotion Guidelines:
Can I include external affiliate links anywhere on Envato Market?
Sorry, this is not permitted. Please see the following article more information:
——————————————————————————————>8——————————When we discover these kind of links (i.e. they are reported to us) we’ll investigate and our Support Team will contact and work with authors to inform and rectify those issues. Failure to comply with our guidelines may result in item disablement. If you see any examples of external affiliate/referral links in item descriptions, please do not hesitate to contact Support and please do not post them in the forums. Many thanks!
I have reported several affiliate links 3 days ago. Ticket ID is 64122
They don’t allow new authors over there for quite some time now. When they will open up the gates for new contributors is unknown.http://studio.envato.com/provider-applications-closed
Just for the record I see no direct sales on my statement since beginning of September. Do you think guys something is going on here? This has to be fixed.!!!
You do not see direct sales anymore because the $2 surcharge now goes completely to envato. They have announced that with the recent fee changes.
@collis, please give us the ability to refuse service to buyers. If we decide to refuse service / support, the rating must disappear, and the buyer must get a refund! He can even keep the item! There are those types of buyers that just make me wanna give them the item for free just to get rid of them. Absolutely IMPOSSIBLE to reach common ground.
imo, practices like that hurt the whole marketplace.
Don’t ask for the ability to give away money to people who don’t deserve it, better ask for a flawless rating system – or no rating system at all.
Over at videohive, posts are already popping up – even from our much respected mod felt tips – asking to get rid of the star rating completely because all it does is harm and no good.
I don’t know how it is on themeforest but I’d say at least at videohive, you can only lose out with ratings.
Posting on public forums that authors are willing to give away their money and their items to get rid of ratings that shouldn’t be allowed anyway just opens up all kind of possibilities for them who wants to get things for free. Just be a pain for the author and he is so glad about it he gives you all his items for free. No thank you.