[not as staff]
Everyone currently has their own definition of support that they’ve been working with for years now, which may make coming to a single, solid definition difficult.
Like others have already said: opting out of support means fewer sales. Plus, we all want people to use the products we create – and want to help them use these products.
It really comes down to the few bad buyer experiences that screws everything up for all buyers. Perhaps the best approach would be allow authors to personally address these experiences.
Envato can lay a “foundation definition” of Support at the market level – which all authors would need to respect. However, authors could then append their own support conditions to this foundation (perhaps in the support tab or other designated area).
A lot of authors upload new releases of their existing items as new items – however the newer version must be a significant update to the existing version. If this applies to you then you’re technically dealing with a different item which is not subject to exclusivity agreement.
However, as soon as that next version is uploaded to any Envato site under an exclusive account, you cannot give it away for free. Basically, on a technicality the updated item is not the same as the one you’re selling here, and whenever you’re finished beta testing, running a contest/promo, or whatever – then you can decide the fate of that new item – including offering it as a free update to your existing item
You should try contacting the author directly:http://codecanyon.net/user/FWDesign?WT.ac=item_profile&WT.z_author=FWDesign
I’m also a bit confused…we’re supposed to claim 100% of the sale? Last year, I claimed what I earned and did not write off Envato’s cut as an expense – as my accountant advised.
Unless I’m confused, I now need to claim 100% – which is 40% more than I actually see at any time. The only plus side to this is the ability to write off Envato’s cut as an expense, but would still mean this costs me more money in taxes.
However, my big concern is that Envato doesn’t quite seem setup for this. When I make a purchase, I see the amount that the author gets paid, then Envato’s amount – labeled as a “Buyer Fee”. To me, this says money goes from the Buyer to Envato.The Author Terms Page says the same (8b): http://codecanyon.net/legal/author#how-selling-your-items-works
Buyer Fee: The item price a buyer pays also includes a fee for the buyer services they get from Envato like 24/7 buyer support, fraud protection, item quality control and other related buyer services.
So… I’m supposed to claim 100% of a sale, then write off the “Buyer Fee” as my Author Expense?
Am I supposed to claim 100% and if so, am I supposed to be writing off the “Buyer Fee” which appears to be coming from the Buyer to Envato?
[ speaking as an author ]
The problem arises because Envato does not pay me. The money sent to my partners is sent directly from Envato to their bank account. This money is never my money, at any point in the payment process.
This is a bit of a grey area in my opinion, since technically you can use your PayPal account as your only bank account now. If you weren’t ever going to move your money into your bank account, how would the IRS track it? PayPal is your point of payment, and your “bank account” is being paid by Envato.
We do? I don’t ever recall signing my name on a dotted line, Envato doesn’t even know who I am or where I live. Clicking a button on their terms of service does not give them the right to withhold earnings because they think I could, quite possibly, MAYBE be from the U.S.
Contractual agreements don’t necessarily always require written contracts. Verbal contracts or simply agreeing to the terms of service (such as when you signed up for the account) are all viable contracts.
Furthermore, they’re only going to withhold earnings if you try to cheat them. If you read through the link (especially the one that links out to the IRS site) – it is required by law for any company to do this under certain circumstances. If you don’t provide the proper tax ID number, they must withhold a flat 28%. If you do everything the correct, legal way – then nothing really should be changing, unless you’re currently avoiding taxes.