Posts by Cubell

145 posts
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Cubell says

You are probably trying to install the file you downloaded from Themefores directlyt, but you need to extract the contents of that zip file first. Inside you will find the real theme .zip file (amongst other things, such as license, documentation, etc), and that .zip file is what you install. This is done for all WordPress themes you download from Themeforest :)

I actually got a 1 star rating on one my themes for this, and the feedback left was “missing style.css file…. MASSIVE FAIL”...... haha ( :( )

145 posts
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Cubell says

This is awesome! Just testing though and it doesn’t seem to trigger media queries for the chosen device size, anyone else seeing that?

It does, you just need to refresh the browser each time you change device :)

It is a neat tool, I use it a lot during development, but it definitely does not replace testing on real phones, as there are still loads of things that will render well in the emulation but badly/broken on the actual phone!

P.s a little shortcut to open/close the mobile options in the developer tools quickly is to hit “esc” button.

145 posts
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Cubell says

I completely agree, it is terrible path for the industry to go down and Envato needs to do something about it very soon.

Bundling 50 themes into one package is wrong on so many levels, and surely it must be breaking submission rules?

Envato should 10000% reject every single one of these types of themes and tell the person who submitted it to either “release 50 separate themes or you won’t ever be approved”.

I’ve even seen hints from Envato reviewers here that they are against them, if they are against it and themes are still being accepted, who is forcing them to approve them or who set the rules that mean they have to be approved?

145 posts
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Cubell says


I am personally not a fan of multipurpose themes for the following reasons:

1) They are bloated and tend to load slower than a single-theme, this is due to an increase in the number of scripts used

2) They can be confusing for clients, most of my clients just want to be able to edit the text and a few colours and not have to deal with different layouts, different header styles etc

3) They aren’t brandable, if I buy a single niche theme e.g. a kindergarten I can brand this to my clients business, the multipurpose themes tend to be bland and boring (imho)

4) From a developers pov, if a client wants a certain feature added / removed, it can be a pain to find the right template and the right line of code as it’s just a jumble of functions doing if elses of the theme options,

I always get my clients to choose niche themes related to their industry as (in my opinion) they are better designed (for their purpose) and aren’t trying to do 10 other things.

There is a market for multipurpose themes but I find it’s the “noob buyers” who aren’t sure what they want and just buy the theme with the most options so they can test out every option.
+1

Hey Kailoon, it is very worrying that more and more of these so called “multi-purpose themes” are being approved on Themeforest. I realise you work for Envato, but is there any chance you can elaborate on why they aren’t being rejected for bundling multiple themes into one?

I’m specifically talking about themes that package multiple different themes into one. It is only a matter of time before one theme includes a “coming soon / one pager / portfolio / magazine / corporate / niche / ecommerce / personal blog / etc”, essentially includes every type of theme that is sold here into one single “theme”.

If I were a reviewer I’d reject them every time and say “You need to release 50 separate themes, not bundle them all into one”.

145 posts
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Cubell says

Hey Cubell,

This is covered in here under the Author Driven Refunds section. From an Author point of view, sometimes the ability to offer a refund is an option some authors want to have, when communication is not working out as it should, or the resolution to a problem is nowhere in sight.

The process was already there, it involved contacting Support and requesting this, and of course, this also takes longer than we’d like. Once these tools are launched, the process should be much more streamlined offering an additional resource for authors, should they need it.

Hope this makes sense :)

Hey Contrastblack,

Thanks for that :) But, that’s what I don’t understand though, it says “there are times, particularly relating to item support, where an author wants to offer a buyer a refund”, in my eyes, the only time a buyer should ever receive a refund is if he/she bought a product by mistake and never downloaded it, or if the product is completely broken or not working as advertised, but products go through review so that is unlikely.

If a buyer is making crazy support demands, that is not a valid reason for a refund, you politely tell them the rules and that is the end of it. This new feature will only make those same buyers 10 times worse and make us have to deal with brunt of the problem, whereas now, Envato is the mediator between authors/buyers and has the final say, which is the fairest way for everyone involved and avoids long-winded conflict between buyers/authors.

Authors who have asked for this are probably doing so on a knee-jerk reaction to one unruly buyer, without really thinking about the extra complications and headaches this will cause.

145 posts
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Cubell says

We are selling digital stock products – I really can’t get my head around why authors have requested “author refunds”. It makes absolutely zero business and common sense to me. I can see why Envato would want to add a feature like that, but why on earth would authors?

Can an author in favor of this (or who requested it) please explain their thinking behind it? Maybe I’ve missed something!

145 posts
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Cubell says

Guys, opt in/opt out is not a good solution! Think about it, almost all authors will give “support” anyway, but having an “opt out” means buyers will think “support” is not included, in other words, a system like that will make good authors who do provide “support” but are against Envato dictating/making extra money off their time for literally nothing in return, potentially look bad to buyers.

I would 100% opt out of being forced to do support on Envato’s terms, because I am my own boss and I signed up to Envato in the first place because it fitted with my other projects, lifestyle and work ethic, however, by opting out, buyers may not consider my items because they think I don’t provide “support”

A very critical problem is that we are using the word “Support”. There should be no such thing as “support” for cheap stock products. We write thorough documentation to explain how everything works and themes go through a review process to ensure they are working. A buyer should definitely be able to report theme bugs and authors must fix them, otherwise the theme is soft-disabled. But that is the extent of how the system should be.

145 posts
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Cubell says

Many of the questions you have raised were discussed by Collis here. We really do appreciate your feedback on this topic. We are listening but obviously can’t respond to everything.

Of course no one is expecting you to answer every comment here, however, we are expecting you to provide detailed responses with substance to every single major/popular concern raised here.

And truth be told, Collis’ response, if anything, just deflated me even further. Collis explained a bit more about the announcement in its current form, but essentially said “we are working on it – this is still work in progress”. Which is unacceptable, you can’t throw a half-baked bombshell on such a critical part of your own business (authors) and then say “sit tight and wait for further announcements”, while authors (including elites/power elites) anxiously type away for days.

Item “support” is definitely an area Envato needs to look at, but the correct solutions for improvements couldn’t be more different to everything you’ve announced.

We are the bloodline of Envato, buyers spend money here because of authors, if we all moved to a new site, they would all follow. We deserve a ton more respect than this and a big say in policies that directly impact us. Authors having to leave 61 pages of responses after an announcement + power elite author starting a separate thread with 18 pages of signatures and counting, definitely does not sound right to me.

145 posts
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Cubell says

If you work in a real IT (development) company, in management terms, the mandatory support terms are called SLA (and yes, it includes often to answer to critical issues in less than 8 hours for instance). And the SLA is included in EVERY contract with a client, as part of buying the services of the IT company, as part of the contract.

Sorry Greenline, but that is a very poor analogy.This is a marketplace and couldn’t be further from how a closed IT company works. On top of that we aren’t Envato employees and we certainly are not selling services/products worth tens (or 100’s) of thousands of dollars as a hypothetical IT company you describe would be selling, which would make 8 hour response times affordable/sustainable. Do you think the IT company would do 8 hour responses if it wasn’t charging for them? We are selling very cheap finished “stock items” to buyers (not clients) from all over the world. The stock items we are selling are clearly described and should be in working order (they go through a review process), and we only make profits if we sell a lot of licenses of each theme.


We are speaking from 48hrs like fishes in an aquarium but things are starting to get repetitive and we talk to each other without having the “acquarium holder” in the debate.

We already raised a billion reasons to do/ not to do things. I really thing the discussion should be closed as least until we don’t have news. Speaking against a pixels wall isn’t productive, nor helps this situation.

 
I really think Envato is going to decide its future with this. Then, it really should be active. Polls, stats, precise plans, a sort of roadmap (e.g. in a month we’ll post precise infos, for the moment we close, stay calm)

Is absurd to lanch the bomb, create anxiety and write a post once a day while we are wasting our keyboards on guesses. Just be active on this, at least on this.

Great comment :)

145 posts
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Cubell says

It’s about freedom of authors to decide whether to provide the support or not to do so. Most one-men-team authors here are pointing that this new rule makes them employees or slaves of Envato because they MUST reply within 72 hours. Imagine you cannot have holiday with your kids/parents/friends because you MUST reply within 72 hours. When you’re employed you can have a vocation. But here you MUST reply within 72 hours – no leave of absence. Not cool right?

I think Envato are proposing some sort of “on holiday” status visible in the comments, or something similar, from the announcement post:

“We’re also working on features for authors to let their buyers know when they’re away on leave or taking a vacation.”

But to me, this is one of the worst parts of the announcement.

Firstly, I’d like to say that I do provide free support and have answered 5000+ comments/tickets and have fixed 99.9% of bugs ever reported from my themes. However, I am not an Envato employee and I have been working for myself for a while (outside of Themeforest), therefore, I work at my own pace. I do not need to justify what I do or how much I work to anyone. If I want to take a day off or a month off and not tell anyone that is my decision. If I want to tell buyers I am off on holiday, then I will leave a comment saying so, if I want to go away and not say anything, again it’s my choice.

As Blitzgeek clearly explained, buyers are not dumb, they check comments and ask pre-sale questions to gage what the seller is like, and then base their buying decision on what they see. If I took a month off and do not answer any comments, I will almost definitely lose sales, but if there are no serious bugs in the theme, then what is the problem with that? If there are serious bugs, then the theme should 100% be soft-disabled until author fixes them.

Also, I (like many other authors) some times need to dedicate a couple of days to other aspects of my life/other projects, and the idea of having to “enable/disable” the “away” option every time I wouldn’t be responding within the “72 hours” window is plain ridiculous. I’d feel like a 10 year old again, with Envato trying to be a nagging mother! (My real mother doesn’t nag, she’s awesome!) :)

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