Looks great, good job
After using Ticksy for around 6 months, I have some suggestions that I feel may improve the system overall, apologies if some have been suggested already:
1- I find myself writing the same sentences over and over (especially first paragraphs/signature) it would be great if you could add a couple of buttons to the toolbar that when clicked paste predefined text that you can set in the settings area (only visible to admins of course). Big timesaver when you have a lot of tickets.
2- The main purpose of having a support system as a theme author is to give users an easy way to report bugs. I would love it if I could have a box somewhere (underneath the ticket details perhaps) with a checklist of bugs found, and that from tickets I can quickly add lines to and perhaps attach a ticket to that line for reference later. Currently I write all the bugs on paper (real paper :)).
3- Even though I set the system to require purchase codes, I still get loads of tickets saying that purchase code is invalid/system down. If a code can’t be validated, I don’t want the system to allow tickets at all. I have received numerous tickets from people with pre-sales questions, and I’d much rather not have that in the support system, as that’s what the theme’s comments page is for (and so other potential buyers can see the pre-sale information they may also want).
<script></script> in the ticket.
I hope this helps you and I am really looking forward to the next version of Ticksy.
Congratulations on a fantastic achievement! I am about to become an elite author myself and it’s hard to describe how satisfying it feels, so I can’t even imagine what it’s like to get to power elite status. You should be very proud of yourself!
Keep up the great work
Yeah, I created a plugin soon after the requirements were announced. It gives extra steps for users to do upon installation/update but it really is for the better.
I just wish authors would stop using custom post types. The problems they cause completely outweigh the 1 or 2 positives, which means they all eventually end up causing the buyers (and authors of other themes) a lot of unnecessary headaches.
Reinstalling fixed it, even though I deleted every extension and that didn’t work. Something strange was going on! Oh well, good to have it fast again! Thanks for the comments guys.
Looks like I’ll have to try reinstalling! Argh
I have 8gb ram, but I am pretty convinced it is a problem with Chrome. How about you/your pc, has is started recently?
Every other browser works as normal. Chrome has the best developer tools, in my opinion, so I really can’t imagine not being able to use it! I’ve tried emptying the cache and all the basic stuff. And I really don’t want to reinstall until there is no other option
My Google Chrome browser has turned incredibly slow all of a sudden (since yesterday), it feels like they released a faulty silent update. Every time I open a new tab or developer tools it takes 15+ seconds to load. I have disabled everything, tried incognito, and nothing.
The Google forums are pretty useless, so I was wondering if anyone around these areas is having similar problems?
Fantastic work OriginalEXE! My only criticism would be that I don’t think the Font-Awesome shopping cart icon is very awesome at all
Great contribution Hogash!
The only thing I’m wondering is, when you say “when client updates the theme he will be notified”, how exactly are you making your clients update your themes to get that notification? Are you using the Envato Wordpress Toolkit? What happens if a client uses ftp to update the theme (overrides all the files manually), do they still get notified?