I also moved from Ticky as it was not reliable. After testing at least a dozen of helpdesks I have moved to HelpScout. I am handling my spport requests with 1 other person, so I fit into free plan, which is nice. I decided that integrating HelpScout using API is to expensive (at least for now I cannot afford so much time) so I have created a WP Plugin which is a form to create the tickets. There is a dropdown with products to choose the one, which the ticket relates to. The name of the product is added in front of the email title, and appears so in HelpScout ticket. It is very convinient. I also plan to add a field to enter Purchase code. I could then manually check using some existing Chrome extensions if the person bought my product or not. It is not so much work after all. Probably in the future however I will go with the API.
I am sorry but this gets a bit annoying. I find absolutely no justification why it takes so long to itroduce new rating system. I feel really disapointed by waiting for eternity for what is so important. It has been months now since you have finished collecting the data. This is the most imperative, the most awaited and I believe the most urgent change to Marketplaces. So I (and probably most of the authors) expect you to stop talking about the progress and just please make some.
Here’s the simple breakdown of a regular license:
regular license = 1 domain / 1 install only – therefore this does not cover multisite.
I do not agree. Multisite usually uses one domain. Either by subdomains (demo.yourdomain.com) or subfolders (yourdomain.com/demo). So if your equation was right then regular licence would cover multisite in most cases. A separate thing is whether the equation is right, but it is not for me to judge.