Posts by DOTonPAPER

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says


What do you mean “what is gonna happen”? It’s clear – you’re OWNED for 6 more months for a price you didn’t agreed for! :)
Hmm, must have met some pretty bad customers who wanted everything and the kitchen sink thrown in?

And he is not the only one. The worst are the ones that after they buy your product, they send their client’s requests and they expect you to deliver. I still want to have the right to not help them, even if I get a bad rating because of it.

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

+1

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says


A team member still receives a notification when the person that created a team posts a comment. Is this how it was intended to work?
Yes. This was an intentional decision.

Will be nice if in the future I could turn off notifications for team comments.

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says


Just received a comment notification on my support person’s mail Does this mean it’s finally fixed ?
We have been investigating the inconsistencies with delivering email notifications and made some improvements. Please ensure to let us know if emails continue to not be delivered to all your team members.

A team member still receives a notification when the person that created a team posts a comment. Is this how it was intended to work?

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says


I’m not sure what was the point of this update.
?! It was not possible to directly reply to comments on other people’s items before “author teams” happened.

You are right, I don’t know why I was under the impression that you could … but is still useless without notifications working (or are they working and I’m doing something wrong).

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

So any news when the addressed issues will be solved? I had really high hopes regarding this feature but all it does, the only thing it does, is to add a label in comments if a team member answers one of your comments.

Just a reminder:

1. You need a verification process when adding a team member.
2. The team member is not receiving notifications regarding new comments.
3. The team member does not see in his dashboard the new comments. He will need to search on each product’s comments section, like before.
4. The comments are not marked as read. I will have to do it, like before.

I’m not sure what was the point of this update.

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

Does the team member see the comment on my items on their dashboard? I have a new envato user for the support team, but they do not see the comments in their dashboard. Everything else seems OK.

Also, once a team member answer to a comment, the comment should be marked as read and should disappear from my dashboard. I do not see the point of it still being visible to the author.

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

Just last month I created an user for support team, hopping for a feature like this.

Thanks

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

I’d love to clarify! And hey community! :)

The thing is that if we have confirmed an item as malfunctioning or misleading, and decide to contact the author (instead of disabling it), then, potential new customers will be buying a product that we know is not 100% working or as described, which is not legal. That is the main reason right there, to continue to sell an item we know to have certain issues, as we can not expect customers to purchase something and wait for an update.

I, of course, understand the point on losing potential business, but if an issue is confirmed by our staff, as an author, do you really want more customers purchasing the item (and potentially getting upset over it) if it has a known problem?

This is certainly an interesting case though.
I had one of my items disabled once, and you enabled without me doing any modifications because there was no bug. There are a lot of things that can go wrong, and they are not necessarily bugs, they are particular cases. I just spent a few hours last night debugging such a problem that was caused by an error on our buyer’s server … we could not reproduce the problem on our own development server.

I think the main issue here is that Envato doesn’t do anything in protecting authors from abusive situations … like disabling items for so called bugs or from fake DMCA notices.

91 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+6 more
DOTonPAPER says

:) Nice one

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