No offence intended, but why do you pay someone to customize a theme for you when that someone is WordPress-illiterate? It seems like you purchased an HTML template, instead of a WordPress theme.
Why don’t you set a random email address there (e.g. fh3he7djwudsdg2g5flsgulwg8sdf8sdg @ gmail.com) ? If a buyer wants to contact you, he should know better than to use the contact form from a demo theme/template.
A refund should give back customers the entire amount they paid, and should be given as a transaction reversal, followed by the loss of access to the purchased product.
If they already downloaded the item, they won’t need further access to the item in the “Downloads” page. If all of your buyers purchase one of your items, download it and then they say that they’ve changed their mind and received a refund, then you’ll earn $0.000000 per month. Refunds should not be unconditional, there’s this rule for an obvious reason.
That’s unbelievable… Envato should wake up.
Does the registration page have a capthca or something similar?
Don´t know if anybody has already mentioned that, I didn´t read the whole thread. How can I be the seller when I didn´t make the license the customer is purchasing? How can I be the seller, when I´m even not allowed to come to know the customer? This is solely absurd.
If you’re waiting for an answer, then I have to disappoint you… the staff won’t answer serious questions like this, they only respond to questions that aren’t directly related to this sensitive topic, so that they would give the impression that they’re communicating with us and caring about our best interests.