Posts by Diabolique

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

Hi,

There should be ability to browse more than 50 photos per page. It’s really hard to browse portfolio when it contains 34575 photos.

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

The source of problem is a Visa & MasterCard chargeback policy – http://en.wikipedia.org/wiki/Friendly_fraud

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

The problem is not with PayPal, because there is no chance for refund in the Paypal system if you bought a digital product. Refunds are possible for physical products only. The problem is with Visa & MasterCard chargebacks (friendly fraud) – http://en.wikipedia.org/wiki/Chargeback http://en.wikipedia.org/wiki/Friendly_fraud

Anyway as I know there is a seller protection if you use 3D secure: http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx http://www.web-merchant.co.uk/3dsecure.asp
64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

There should be provided a License Key of purchase so authors can remove such person from a support forum.

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says
64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

Yes, but I think it will be simpler to allow authors to add dots or commas.

Also could anybody move this topic to the Site Feedback – http://themeforest.net/forums/topic/site-feedback/30

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

Hi,

I can’t use full name of the “Bank Account Holder’s Name” in the withdrawal form because you don’t allow dots or even commas – there is many companies which have , Ltd or , LLC extension. Please fix it.

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says
Hi @Diabolique, as an Australian company we comply with the Australian Tax Laws. As this question does not relate to the membership terms update, please contact us via support if you have any other questions relating to tax.

It’s related to the membership terms because “Membership Terms and Conditions” are checked by my Tax Office when I am audited. If you are saying in the MToC that I’m a seller here and I should collect VAT (about 25% in my country) then I want to send a VAT invoice for each buyer/company who will buy my theme so they will get VAT return in own country and save 25%.

Also if I will buy something on your website from an author, let’s say from Ireland, then I want to receive VAT invoice too.

Anyway your agreement between members is not clear for Tax Offices. You should add a clear information to the “Membership Terms and Conditions” who is collecting value added tax from clients here.

Other authors have the same problems – http://themeforest.net/forums/thread/eu-tax-specialist-says-i-need-to-pay-vat/85095

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

No Carmen it didn’t help. Short question: Does Envato collect GST (Goods and Services Tax)? For example when an author sells a theme worth $50 then does Envato pay 10% GST (about $5 per each sale).

64 posts
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Sold between 250 000 and 1 000 000 dollars
Diabolique says

There should be clear information about who is paying Value-Added Tax here – Envato or authors.

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