Posts by Dream-Theme

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
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+6 more
Dream-Theme says


Hi,
Are there any secrets in setting it up? :)
Umm, not sure really, make sure you have the right size (A,B or C) and get those arm rests at the right height :)

Strange.. Size B. Seems to fit me alright. Arm rests are just a bit to low and I cannot rise theme anymore. I’m not getting why back support and support underneath knees are so stiff; is it supposed to be so? I read somewhere that it can take couple of weeks to get used to the chair..

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

Been using an Aeron for about 2 years, I like the mesh, you don’t get any “pressure points” like you do on a cushion based chair. Though I know some really hate them, but I think mine’s done great for my back :)

Hi,
Are there any secrets in setting it up? :)

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

Hey guys,
What do you think about Aeron chair?

I’m sitting in one right now, and it’s kinda weird. On the one hand, it’s not bad. On the other, the “cushions” under the knees and lower back are way too stiff. And I’m not sure my butt likes to sit on mesh.

What do you think? Am I missing something?
Thanks!

Kind regards,
Miroslav (from Dream-Theme)

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

Wait until you get approved and your item will disappear from the homepage in < 24h ;)

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says


“Multiple questions in single ticket” potentially can be an issue if Envato will not add a “one question per one ticket” to support policy.

well that will be strange to have. what if someone have multiple genuine issue with one item? What will be the point to report one of them and not be able to inform the author about the other ten issues? I know it may be unrealistic to have so many problems but themes are complex, is not impossible.

and what if the buyer ask multiple questions about the item:

Can this works with plugin X? Can I change the color of Y element from the theme option area? What about the fonts, this theme supports this web font website? And the banner rotator can I put videos on it, and if yes, can I increase the time one banner item stay on screen? Can I add pdf file to a page? What about djvu file?

He didn’t even purchased the item and already spent 6 support tickets

Well, that’s what theme docs are for :) + questions that you’ve highlighted are asked exclusively in theme comments (according to my humble experience).

Also I doubt authors will implement a “kill switch” for users who “used all their tickets”.

On the one hand I’m not sure 5 tickets is the right numbed. On the other, authors will be enslaved if there will be no tickets limit.

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

Here is a question for you guys, as I tend to be a pessimist due to some bad experiences with customers who were too bossy!

Me and my friend provide (from our standard) awesome support, and we reply to all our questions, no matter how silly they may seem, as we do understand not everyone is a computer genius!

But, in the past, I’ve had the bad experience of getting message after message after message demanding support for things that were already written in the documentation, in the item comments, and things I already answered to, but the customer kept insisting I do them for him.

I the situation given above, what is our protection as authors? Because, from my humble point of view, the buyer can simply state he used the acceptable terms of support, we didn’t provide it, and go ahead and rate 1 star.

TL;DR

If we provide great support, but someone sends us so many questions and they refuse to check the required material (docs / support tab / item comments / etc ) what is our way of protecting ourselves against bad ratings, from abuse?

Other than that, the new support terms included by you guys are awesome! We already provide support for our buyers, so nothing to object except for the latter question!

It was mentioned in “terms of support” proposal that fair use of support would be 4-5 tickets per user/license per support period.

“Multiple questions in single ticket” potentially can be an issue if Envato will not add a “one question per one ticket” to support policy.

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

sometimes a major platform update requires many changes, sometimes a full rewrite and if the item has a low number of sales this is not economically viable, it’s wasted time.

+1

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

IMO clear definition of support abuse must be given. Things that worry me most are:
- multiple questions in single support request: user can ask 5 requests with 100 questions in each;
- user can stay within the scope of support BUT behave inadequately.

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says


Thanks for suggestions, guys!
Am I mistaking: Linode the infrastructure provider behind the WPEngine?
Correct, WP Engine runs on Linodes. I’ve been using linode for years now. I don’t use the managed hosting option so I can’t say how that is like.

Understood. Thanks!

I guess I’m too stupid for “self-managed” option :P

869 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
Dream-Theme says

Thanks for suggestions, guys!
Am I mistaking: Linode the infrastructure provider behind the WPEngine?

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