Posts by Dream-Theme

961 posts
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  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

@graphic4444, @websitedude1985, guys thank you for feedback!

That’s exactly what I’m talking about. Bigger “authors” can afford dedicated support teams. And support process will not interfere with development. While smaller authors can be potentially bound to support by an abusive buyer who purchased (yet another) support pack. Less work for big players, more – for smaller ones. “Rich getting richer” situation.

IMO, Envatos’ biggest issue here is laying out the support “pricing policy” (I still hate the idea of Envato trying to sell my time, btw :) ) without having clear “scope of support” policy in the first place. It looks greedy and ugly.

(Sorry for repeating this) It’d be nice to have an annual license renewal for a low price which will include updates + support. Authors will have stimuli to update older products, buyers can be sure that their newly purchased theme will not be abandoned, and Envato gets precious moneyzzz :) Win-win-win for all three parties.

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

I have a question to power buyers. Guys, if you request the support that seldom, why do care about this change anyway??

As a side note, I’m generally against the support plans (mentioned earlier why). But I also cannot ignore the fact that we have buyers with dozens of tickets and support for them already costed us much more than profits from their purchases :D

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

“Mura” translates from Slavic languages like “something negatively senseless”. And also “a nightmare” in Czech. Just saying :P

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

Another option is to allow authors to opt-in for 6-month support, but opt-out from support packs :)

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

Then support will be amazing! If people don’t push it. Basically speaking, even the simplest questions will require a support pack. A lot of people here have great great great documentations, but having support packs for the above, sounds actually great! :) The definitions need to be absolutely clear to buyers though!

Hi,
Well, going an extra mile is what makes good support great. And buyers are already used to it. “Scope of support” may sound easy, but we both know that there’s a fine line between support and customization. So I would not be over-optimistic about it :)

Anyways, that previous post of mine is only a subjective opinion. I realize it will not change much, but I feel I should share those thoughts anyway.

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

Hey guys,
Miroslav here from Dream-Theme.

I had half-a-year to think about it carefully. And even after half-a-year idea with support-packs does not feel good to me.

First off, 1 men-hour of our support costs us at least $10 (this is only remuneration, I’m not talking about other expenses like paid vacations, office rent, etc.). And, honestly, I do not feel comfortable Envato setting their fixed prices for this sort of work. Neither I nor my colleges are Envato employees, and I do not see why Envato should sell my time for a fixed price and take 30% from it.

Second, if you want a sustainable business model for authors (and more income for you), introduce that freaking annual updates+support renewal already! :) + grandfather existing customers for 1 year. This will stimulate authors to work on their older items. Triple win for buyers, Envato, and us, authors.

My 2 cents.

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

Yay to necro-threads!

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

+1 to @bitfade solution.

TGM is outdated like a mammoth’ cr*p :)

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

No bulk mess sales so far. Yay!!

961 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+8 more
Dream-Theme
says

Just noticed that Yay!-thread crossed the 2000 Yay!s milestone!

Massive Yay! for that! :D

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