I’m afraid this is the right of the author. Nothing criminal about it.
My recommendation is to buy from authors with decent amount of items, sales and good ratings. Someone who values their reputation.
Sometimes I need examples of our products with license and all the stuff for “ads <-> product” exchange. Now what do I do?
Well, then somehow your email got in that authors mailing list. Maybe you saw some announcement on some social media and subscribed to newsletter/notification without realizing that it was certain author.
Anyway, I’m sure you’ll find the “unsubscribe” link somewhere in email. And if there isn’t one – just reply to that email asking to exclude you from mailing list (I’ve done such thing some time ago with pretty annoying emails from certain author and it worked).
Weird things happens on ThemeForest nowadays
Resubmit. And post to their twitter. Nobody will respond you quickly here
It’s a shame that theme name can be only 50 symbols I always wanted to call something “Responsive multi-purpose retina-ready SEO-optimized clean minimal modern google-fonts bootstrap HTML5 CSS3 awesome theme”!
You know what I really enjoy about this thread?
Serious authors, mind their own business, and keep pumping out files, quality files, getting more sales, and not caring about sale reversals… Ahh! Keep on arguing guys! The front page will get me more exposure cause you guys are too stressed out about loosing 5$ instead of making 5000$!
My 2 cents as an author!
I assume I’m not the serious one
“Chargeback is the return of funds to a consumer, forcibly initiated by the issuing bank“As @dtbaker points out, it’s not up to Envato.
IMO what @doru was saying is not that Envato explicitly giving money back, but rather not willing to negotiate the situation with PayPal. If Envato does not want to pay attention to this issue, than yes, they must pay for reversals. Not authors.
Please right me if I’m wrong.
Though I do strongly believe that Envato does not need to pay for reversals (and authors must themselves protect their support resources with more sophisticated Purchase Code checking),
I also believe that “Purchase > Get support > Get some customization > Reverse Purchase > Trollface” scenario must be eliminated. Envato is big enough compan, so it CAN and MUST negotiate with PayPal.