“Mura” translates from Slavic languages like “something negatively senseless”. And also “a nightmare” in Czech. Just saying
Another option is to allow authors to opt-in for 6-month support, but opt-out from support packs
Then support will be amazing! If people don’t push it. Basically speaking, even the simplest questions will require a support pack. A lot of people here have great great great documentations, but having support packs for the above, sounds actually great! The definitions need to be absolutely clear to buyers though!
Well, going an extra mile is what makes good support great. And buyers are already used to it. “Scope of support” may sound easy, but we both know that there’s a fine line between support and customization. So I would not be over-optimistic about it
Anyways, that previous post of mine is only a subjective opinion. I realize it will not change much, but I feel I should share those thoughts anyway.
Miroslav here from Dream-Theme.
I had half-a-year to think about it carefully. And even after half-a-year idea with support-packs does not feel good to me.
First off, 1 men-hour of our support costs us at least $10 (this is only remuneration, I’m not talking about other expenses like paid vacations, office rent, etc.). And, honestly, I do not feel comfortable Envato setting their fixed prices for this sort of work. Neither I nor my colleges are Envato employees, and I do not see why Envato should sell my time for a fixed price and take 30% from it.
Second, if you want a sustainable business model for authors (and more income for you), introduce that freaking annual updates+support renewal already! + grandfather existing customers for 1 year. This will stimulate authors to work on their older items. Triple win for buyers, Envato, and us, authors.
My 2 cents.
+1 to @bitfade solution.
TGM is outdated like a mammoth’ cr*p
mess sales so far. Yay!!
Just noticed that Yay!-thread crossed the 2000 Yay!s milestone!
Massive Yay! for that!
I thought that was the idea here I think this is just natural progression of the marketplace, freelancers become authors, authors become businesses, those businesses work with other businesses and so on.
IMO the beauty of this marketplace was that everybody (be it company or an individual) could enter it and make millions. It’s a shame to hear that you’re welcoming TF transformation into a rich snob club..
+1 @digitalscience – where are you from? I’m trying to understand why are you thinking so differently I hope that you receive at least a salary for your comments
@krones, thanks for support. But, please, avoid personal comments. Everybody have a right for and opinion and expressing it. Thanks!
@digitalscience, your advice sounds like “Don’t be poor! Earn more!”