No problem, but could you kindly forward my ticket ID to support so that we can see appropriate measurements fast? You see this is important to Doru, and the whole community, as we have to take action against these kind of advertisings before the overall impression is you can have that for some time without getting your item soft disabled until you fixed the description.
As we’re mods, we cannot “forward” things to support faster, everything has it’s own way of moving along here! Cutting in line is forbidden because you can’t know what’s in front of your ticket, there might be something even more important!
The best I can recommend Creattive, if it’s very important, tweet @envato_support
@Doru, don’t make moderator’s life harder. Always there going to be some authors doing wrong advertisements etc in their item (among 1000s of items, authors ). To handle that, the only proper channel is reporting it to support – regardless of support takes longer time to take actions – that’s the proper way. Of course a new topic/thread may be required if that’s a common / recurring problem and there is no solutions found. In such case, the original post needs to have a tone of feedback / suggestion rather than being another trouble / Advertisement. Just my 2 cents.
+1 VF, thanks!
I apologize if my thread had created problems to staff and moderators not was my intention. was just joking around but looks like I’ve got the wrong reaction.
No problem Doru, just remember, when a Staff member enters the forums to clear a thread, he usually has to disengage from other important matters like handling support!
Creattive saidI will wait and see if the item you’ve reported to support will be removed or what will happen
I have found the item you were talking about and reported it to support. (Ticket ID is 49361)
my bet is on “nothing”Creattive saidif they don’t have nothing to do they will get fired. Do you want them to get fired?
And your last sentence just shows that you are trying to make the job of staff harder by not going the support route but insisting on them contacting you in public forums.
On a sarcastic note. Should we leave warez links up for everyone to see and just lock the thread?
If your link had anything to do with copyrights, then yes, it will get locked, as stated in my first post on this thread!
Thanks Creative for stepping in on this!
@Doru, I know you’re intentions are noble, so are mine, that’s why I went ahead and put this on the table to be discussed. As mentioned on page 2 of this discussion, this thead has no reason to be locked, if you feel a thread has been locked abusevely, either contact support, or post it here, and I say again, if needed, I will gladly explain the reasons!
@Alex there is no reason not to have faith in the comunity and as you noticed, your letter was read, as you yourself posted it on the second thread Collis posted. As for the reason that thread was locked, either for the fact that the relevancy changed due to the new post Collis made, or by the fact that it was heating up fast! Plus, there was a post there pointing to the new thread, and I’m sure there would’ve been members who would have debated the new thread Collis made on the open letter, which, would’ve been questions uncentralized. So, you have more or less 3 reasons to lock it down! There is no reason to lose faith in Envato, Envato is a one of a kind marketplace from a lot of standpoints and the forums can be called out as one of them. The rules of the forum were made using trial and error, and these in my humbe opinion should be respected just for that reason! We’ve had or share of scenarios on the forums and I’m sure staff drafted the rules based on those scenarios or possible outcomes from threads that heat up or are no longer ( or half ) relevant!
@Doru getting back to the subject at hand! Sorry for the late reply!
- I understand your point on a marketplace bug, and yes, we thank the user for reporting it and usually lock that thread, or wait for a dev to pick up on it then lock it! It all depends on the severity of the bug or if staff/devs are already aware of this issue! As for the second list you’ve made of the threads that have been locked. Collis announced that the mandatory support is temporarily on hold due to more data being required and he also stated that anything is on the table. What does that mean? It may mean that the whole project will be scrapped, it may mean that several KEY features of the mandatory support will be completely rethought and remade to make authors more comfortable. Either way, those threads may indeed be relevant, or they may not be and you’ll just get members angry, revolted, about a thing that may not even happen at all or can be changed entirely. That thread indeed can be debated, but at what point since the certainty of it’s purpose is unclear? Understand our logic behind locking it?
- I see no reason to close this thread whatsover, if anyone else disagrees with me, they will state their reason and so be it, but until that moment, please, post all the examples you see that might be wrong ( except threads locked for severe reasons ), and drop me a message through my profile and flag it for staff reply too! We’ll gladly get it out the way if necessary or possible!
- Same as the above here as well
We do let people express their opinion, but at the same time we try to keep the “flame” from starting, and on certain heated threads that point of boiling is relative, so, as a human being with experience around the forums, I or anyone else who locks it does so based on their experience. You also have to look over old locked threads, threads in which I know we both have participated, that started out as a easy conversation and ended up in flames with everyone contradicting everyone! Each of us has an opinion and a way to react to that opinion, if fire breaks loose, we try to steer the conversation to logical terms, but when that fails, we have no choice but to lock the thread since the whole point of the thread has been lost in the fire that follows!
I say this again, there are many examples, I’m not going to post links to resurrect the dead, and I know for a fact Doru, you’ve seen some yourself!
Thanks for your reply. We did not buy it, our webmaster did it, in the beginning, when starting everything, (purchasing domain, hosting, installing wordpress, theme and plugins) he did it for us. I can ask him if there’s any reference number for the purchase or something like that if you need it?
We initially tried to find help in wordpress.org forum but they sent us here, is this the right place?Pablo
Pablo, either your webamster is the developer of the theme Pirenko mentioned, or he purchased it from here, in either case, to recieve support for this item you MUST post from the account you (or your webmaster) purchased the theme! Support will not be given for any item unless the post is made from that account.