Let me check an email from a customer and I’ll post. I’ll edit this in a few minutes!
Later Edit: Confirmed! I have a buyer that sent me a message through my support script and my profile. Through the support script he shows up as a valid customer, yet his profile says no purchase. Another buyer which has a purchased tag and sent a message through my profile seems to have the same issue.
I’ll Tweet this to @envato_support and flag for staff reply. Thanks for letting us know, RescueThemes!
Is the purchase verification link working for everyone ok? It seems like it isn’t showing purchase data for me.
Works good for me here! Just replied to 2 support messages. Did this just happen for you, or is it an older cause? If it didn’t just happen out of the blue, checkout this thread
I will reply to this as an author, not as a moderator, or a representative of the Envato staff.
So, as an author, I have one question. Why is the reviewer irresponsible for an error your file had? There are tons of files that get updates and get reviewed. That’s probably why it takes so long.
Further more, reviewers are human beings as well, they eat, they sleep, they have families.
Last but not least, when you hit “Process Review” button, or whatever it’s called, it clearly states that your file can be reviewed in up to 7 days!
See my point now?
Buyers are complaining their purchase codes are not working. We’ve tested them on our scripts that have been up and running for well over a year now, and they codes show up as invalid.
Have there been any changes made to the API’s? This is a very critical bug that we’d love the have solved, since it’s affecting the way we interact with buyers, and considering most authors here use their own support forums that requires purchase code verification this could be a very nasty bug.
Can anyone else please confirm this?
Well, I am new in this so I don’t know how to use these themes. I already sent a ticket. How exactly does this theme work?
It is not a theme, it is a site template. Site templates are managed with code editors, themes are managed with content management systems. Themes start from 40$!
I have only one suggestion as an author, well, this is more of a fact. Aim for the lowest design quality to be approved, and you’ll end up making the lowest possible amount of sales.
Research is king! Research, try, innovate, put quality first, then everything else. Rejections come to everyone of us, but making something just for the love of getting it approved, might end up getting you low ratings and low sales!
Good luck with researching!
I’ve requested a staff reply for you post, but as far as I can understand from your post, the best solution for this would be to contact Payoneer support and explain the situation to them. I’m pretty sure they can assist you better. Be sure to open a support ticket at Envato to notify them about your situation!