That’s simply how it is. The further you go down the list the less exposure your product gets and with that the less sales as well. The only way a product will keep it’s sales consistent is if it sold really well at the beggining and ended up on the top of the weekly popular list, which gives it exposure and with exposure come sales. Needless to say, the chances of that happening are quite low.
Plus, you should try not to look like other authors! Keep it unique…
Please post from the account you purchased the theme from. Secondly, this is the community forum, where most of us are authors, so posting from an account with no purchase history will result in no support at all.
Let me check an email from a customer and I’ll post. I’ll edit this in a few minutes!
Later Edit: Confirmed! I have a buyer that sent me a message through my support script and my profile. Through the support script he shows up as a valid customer, yet his profile says no purchase. Another buyer which has a purchased tag and sent a message through my profile seems to have the same issue.
I’ll Tweet this to @envato_support and flag for staff reply. Thanks for letting us know, RescueThemes!
Is the purchase verification link working for everyone ok? It seems like it isn’t showing purchase data for me.
Works good for me here! Just replied to 2 support messages. Did this just happen for you, or is it an older cause? If it didn’t just happen out of the blue, checkout this thread