Posts by Enabled

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
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Enabled Volunteer moderator says


I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

Can you explain how you will make more money if nothing change? I mean, you are saying (and is true) that you already provide support and you also answer under 72 hours. So no change here but how you make more money?

Do you will make money by getting paid customizing items for buyers? I’m assuming you already do this but based on the original announcement you will need to pay 30% to envato, something that you are not doing now.

So it looks to me you can’t make more money, actually you will lose 30% of customization fee.

But I’m asking because I’m curios, how you will make more money based on the original announcement?

Doru, check this out!



Thank you Collis! It truly is wonderful to see that Envato acting on this! I do have a question for you!
Is this still due to launch in December? Or will Envato reconsider the time frame to a more suitable moment? (not during holiday season)

Good question! I think everything is on the table for reconsideration.

My general thinking is for us to deliver value around item support before the end of the year, but depending on the data, maybe it’s more features like Author Teams.

And thank you for the offer of data, I think Stew and the team would find that really helpful!
4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

So what are the core author issues with Envato’s current plan for mandatory support? Here are some of my thoughts from author feedback – feel free to add!
  • Mandatory support was not part of the original agreement when we signed up – it’s a distortion of the original concept of selling micro-stock items
  • There’s no additional compensation per sale for authors to offer a 6 month support guarantee
  • We don’t want our time managed, such as the 72 hour response time window – one of the pro’s of being an author is our freedom and that we’re independent
  • There is no opt-out for the new support plan, other than to leave the marketplace
  • Buyers will have more power for the same price – potential to become more demanding / potential for abuse
  • Envato support response time might be too slow to handle author / buyer disputes relating to new mandatory support policy
  • A large majority of authors use their own support systems, for support time to be monitored they’d need to switch to an Envato monitored support system which does not exist yet, and the current support system is not a favourable support platform for authors

+1

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
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Enabled Volunteer moderator says

Authors – I think we need to come up with an outline of what would be feasible that we can all agree on, and present it to Envato – with so many voices and different ideas, it’s difficult to weigh what we want as a whole. The main thing for me would be “choice”.. such as opting-out or deciding what type of services we would offer, since it would our “time” at stake.

+1

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

@collis also, please consider giving authors the ability to provide an instant refund for the support package! I don’t mean to be the pessimist here, but we should be allowed to refuse service to anyone who is pushing the limits, without having to send them to support, don’t you agree?

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
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Enabled Volunteer moderator says

@collis, thanks for the straight answer! I understand that certain laws may prohibit discussions regarding this, but it still is a huge concern. There is no easy way to put things, but as a simple comparison, I’ll give you an interview for free, on the other hand, Oprah might charge 50.000$ an hour! Each author’s time is relative to the amount they earn, so having a fixed price for support will be a complete and total nightmare! Yet again, this is dependent on niches, so allowing the author to decide the value, maybe with a margin, between xx$ and xxxx$ should be the right choice? This is something we’re absolutely craving to know!

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

Hey guys!

I’m going to go ahead and lock this thread, and ask you guys to move to the Item Support Timeout: Gathering More Data.

As for anyone who may think this thread is being locked to censor open letters / opinions / your voices to Envato, I can assure you that is not the case at all, all your voices are heard even if the staff does not reply. The reason threads are locked, in these cases is to keep them in one place, so staff can have a continuous flow.

In order to make things even clearer, if threads would be disabled, I would be 100% agreeing with you that that’s censorship, but the threads are being locked, still in the eyes of everyone. So please before kicking out terms like “censorship”, remember that we’re locking threads only if they are bluntly against the community guidelines, no longer have a purpose, are doubles, or certain aspects have changed that make them irrelevant.

As for this specific thread, considering the fact that Staff have decided to “Timeout and gather more data” it’s relevancy from this point forward is questionable, since as mentioned here everything is on the table for reconsideration!

So, please, head on to the new topic , take a minute to read the full blog post on the Market Blog and share your opinions in one thread, so things can stay smooth for everyone!

Thanks very much guys!
Locked

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

@collis, these three questions are on each of our minds, and basically the entire 700+ thread before revolved around these questions, if you could answer them that would be amazing!

1. Will you guys reconsider the 72 hour deadline, meaning, let the support deadline be set by the author, depending on internal/external factors. ( Of course, authors shouldn’t be absurd and have 400 day deadlines )

2. Will you guys allow us to set our own prices for providing support. I’m sure an author from the top 10 author list won’t agree with a 20$ / hour fee, when maybe a newbie author would find that more than enough.

3. Will there be an opt-out choice? For authors who want things to be the same as they are at the moment?

If you could please shed some light on these, we’d be extremely grateful! Regarding the usage of data, let me know who I should mail, or send me a message, and I will gladly help!

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

Thank you Collis! It truly is wonderful to see that Envato acting on this! I do have a question for you!
Is this still due to launch in December? Or will Envato reconsider the time frame to a more suitable moment? (not during holiday season)

PS: I can offer data from my support system if needed. I don’t use a forum, I got by email/purchase code!

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

^ major +1 , very well said!

4255 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Volunteer moderator says

As a end user, (my 2 cents) I feel the 6 month support period is too short. 12 months would be better, and 2 years a fair deal, and here is my number one reason why. When I work with a small business, (single owner) I can rapidly develop a website within a week or two. The entire job is finished within a month or so.

But when I work with corporate customers, it takes literally takes months, if not years for someone to make a decision and the project to finally be completed, I have projects that are still under development almost 2 years later!

I feel 12 months support is the minimum, and anything less is unnecessary Rent Seeking on behalf of Envato.

I am a good customer and have bought quite a few themes. Would this mean I would have to purchase individual support packages every 6 months, as they expire per theme? That’s like “punishing” me for being a loyal customer, instead I would be interested in a “membership” that would give me the same unlimited access I have now.

I do use another software package that came with 1 year of support, and offers 6 or 12 months of updates – I always purchase the 1 year of updates for $50 per year, (because it is discounted 20%, therefore a better deal). The support and updates from this other vendor is all inclusive, and I do not have to purchase updates for each individual theme that I have.

As far as mandatory level of developer support, some developers do such a awesome job, that I tend to purchase from them again and again, and other developers do such a lesser job, so I naturally avoid purchasing from them again. Because of all of the user feedback is valuable when selecting a theme, the current system works well for me, the end user. A good developer really stands out, and builds a loyal customer base rather quickly.

This is my opinion as an author, and not as a representative of Envato

I don’t really mean to be rude, but if you take a corporate project on, I truly believe you’ll be able to pay for the item once more, to get more support. Seriously, 50$? A corporate project can EASILY hit $20.000! So 6 months is more than fair! We as authors need to make a profit here too, you know!

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