I’ve had over $90 in my account balance and today I have $6.
What could have happened?
I tried contacting support but I got no replies, please advise.
Hey there. Support usually answers in top 7 days depending on the flow of tickets. You’re patience is appreciated! Thanks!
I purchased two templates from envatomarket, paid for them. Was charged and never got my templates. I sent emails to no avail. Never even got a response. So I sent this one. Why do you people keep sending me let me rip you off again mail. you already stole my money and didn’t provide the service. you people are sick. ill gotten money is a curse. Enjoy it. But you are not getting any more from me.
Hey there! As @Rowan said you should open a support ticket if you didn’t get your products, but, please note, that the products aren’t shipped to your or sent to you by email. You can locate your products in your downloads menu, hover over your username at the top right corner of the page, and select the 4th menu from the dropdown or simply go to this link. You’ll see a list on that page where you can download your products.
However, if they are not there, the items may have been removed by staff or the author for bugs, updates or even copyright infringements, in which case you can request a refund using the Envato Help Page
Hi Reviewer, my reviewing item disappear but have not receive feedback. Can you tell me what happen with this? thanks ivios
Hey there, sorry to hear about that. Usually that means your item has been rejected and you should have a message with the reason either inside your Inbox or your Spam folder. If that doesn’t show up, please open a support ticket on the Help Center and request the message be sent to you again. Cheers!
I am checking it on ipad now, looking good. but i think ipad landscape ( this is meaning “if < 992” ) no needed responsive mode.
Totally agreed! iPads and devices 992 or higher don’t need to downsize the page features. Tablets should get the regular layout as now. Adding an extra gesture like scrolling through icons really kills it. Plus, it’s a tablet, there’s a tone of reel estate to use…
Also showing only 4 items in the new section is a pretty bad idea. The “New” section deserves more elements, author exposure at first and secondly, about half the traffic of the internet is mobile, having only 4 items show (the rest require an interaction) is pretty bad for marketing author products. I would include at least 4 rows of columns, more exposure for authors, but that’s just me… ( my niche / specialty is mobile )
I’m pretty sure everyone appreciates the work, but why not ask authors to pitch in? I’m sure we could make a massively awesome design together I for one would absolutely love to help!
You know what bud, you are 100% correct….
I don’t know if you’re being sarcastic or not, I was just trying to help out. I don’t know if you’ve noticed but I’m an author too, and this issue affected me as well. I feared for my safety and I care about my privacy and I also thought about fixing my issues with my business model. Talking to a specialist fixed it for me! That’s why I suggested doing the same…
I hope I haven’t offended you, and please, don’t take it personally! I love the forums, I love getting advice from you guys, but in certain matters, the guys in suits are best equipped to handle it!
Why do you presume that I look on google rather than get advise from my accountant… this makes no sense at all.
“This is a very sensitive subject and as staff have already mentioned on countless occasions, these are things you should discuss with a tax specialist, not on the forums”Seems clear to me that you are telling me not to discuss on the forums.
As I said, please don’t quote me out of context. ( don’t interpret things ) Secondly, if we’d want you not to talk these things on the forums, we’d delete them, right? I’m merely saying that things like this must be discussed with specialist and shouldn’t be talked on the forums due to the immense confusions it raises. Everyone is going to point out their state laws, their country bureaucracy and so on and so forth leading to only more and more confusion on the matter. You can discuss it as much as possible, but seeing you are an Elite Author I thought pointing you in the right direction would be a great piece of advice, instead you considered it a “Stop talking” message.
Things like these cannot be answered by the forums ( and that’s my 2 cents ) because there are so many users here from so many countries and most of them research using Google that the amount of confusion created is immense. That’s why I said things like these SHOULD be talked with a specialist and not on the forums. I didn’t say MUST NOT be talked on the forums and should be talked with a specialist.
You’re free to talk about whatever you want to. I was pointing you in the correct way to avoid confusions and getting tons of “Google” advice.
Understand my standpoint now?
@Enabled, also, please stop telling everyone to not discuss these things on the forums – you realize that Envato have the forums, and used them to announce changes, to receive feedback right? You seem to be taking a rather corporate view of replying to people, when indeed you are not a representative of Envato in any capacity. You are a forum moderator and none of this discussion should be stopped, it’s important and it’s on the platform supplied by the company in charge of everything here.
Please point out where I’ve stated not to talk these matters on the forums. Please don’t quote me out of context or make false claims. I merely stated, these matters should be discussed with specialists, and considering Envato have chosen this method, I’m pretty sure they’ve done their research. I’m just doing what everyone else should be doing and what Envato suggested. Stop speculating, go talk to an expert.
@Enabled – I can assure you these as digital science mentioned, if completed with bogus information, which is allowed in Envato’s system, are not acceptable for most tax systems. Invoices should always contain the full address of both parties to be an acceptable record of doing business.
And again, I can assure you no one in their right mind will put their home address on an invoice after earning a couple of million dollars except if they want to have a bulls-eye on their head.
Also, please note, I see you’re from the US. On the other Tax thread, I’ve seen authors from the US get over this issue after consulting with specialist in the matter. As I said before, research with a specialist, not with Google.