I will reply to this as an author, not as a moderator, or a representative of the Envato staff.
So, as an author, I have one question. Why is the reviewer irresponsible for an error your file had? There are tons of files that get updates and get reviewed. That’s probably why it takes so long.
Further more, reviewers are human beings as well, they eat, they sleep, they have families.
Last but not least, when you hit “Process Review” button, or whatever it’s called, it clearly states that your file can be reviewed in up to 7 days!
See my point now?
Buyers are complaining their purchase codes are not working. We’ve tested them on our scripts that have been up and running for well over a year now, and they codes show up as invalid.
Have there been any changes made to the API’s? This is a very critical bug that we’d love the have solved, since it’s affecting the way we interact with buyers, and considering most authors here use their own support forums that requires purchase code verification this could be a very nasty bug.
Can anyone else please confirm this?
Well, I am new in this so I don’t know how to use these themes. I already sent a ticket. How exactly does this theme work?
It is not a theme, it is a site template. Site templates are managed with code editors, themes are managed with content management systems. Themes start from 40$!
I have only one suggestion as an author, well, this is more of a fact. Aim for the lowest design quality to be approved, and you’ll end up making the lowest possible amount of sales.
Research is king! Research, try, innovate, put quality first, then everything else. Rejections come to everyone of us, but making something just for the love of getting it approved, might end up getting you low ratings and low sales!
Good luck with researching!
I’ve requested a staff reply for you post, but as far as I can understand from your post, the best solution for this would be to contact Payoneer support and explain the situation to them. I’m pretty sure they can assist you better. Be sure to open a support ticket at Envato to notify them about your situation!
doru saidJust wanted to explain this. I liked the fact that a third party user like a staff member or someone recognized by the staff as trustworthy, enter the debate you had with the user to try to resolve the conflict as best as possible for both of you.
pixedelic saidjust leaving that there.
pixedelic saidI leave this here.
A moderator joined the discussion too
Thanks Doru for clarifying but I cannot have a standpoint aside from the answer given by Chrstian. I’m an author here as well, and I understand ratings as much as everyone else, but for me, a public rating is never a good idea, there’s a saying in my country ” A good word will make one person happy, a bad word, will make 10 sad. ” So some ratings, given just from “mens rea” ( Guilty knowledge and wilfulness. ) can send an authors item plumeting.
An instant example, 20 milion iPhone 6 Pluses have been sold, yet, only a few bend and in a very unlikely position to achieve, yet, 99% of people that heard the iPhone 6 Plus bends have a bad opinion of it without further research.
My opinion, as an author, not as a representative of staff or as a moderator
My opinion was as an Author, an Elite one too, not as a moderator. I forgot to post that in my original message. I have nothing else to add. I like my business private, my ratings as well, the best ratings are those you can resolve first hand with the buyer, not make a public display of them. This isn’t Yelp
i didnt know it…. i didnt install the theme, i will cotact the person who bought and insatlled it and then log in with that info… many thanks…
Ask that person to post here for you, support is not mandatory on items in the first place, but posting from an account with no purchase history will surely get you absolutely no support at all!