Just a quick note to say that the Community Superstar badge is now a permanent badge. It was originally intended as a temporary 30-day badge but as we look to tidy up some of the badges and add new ones in the future, it made more sense to make this a permanent badge. After all, those who earn it thoroughly deserve it! I know several of you had asked about doing this also.
I’ve gone back and made sure that everyone who has ever been awarded the Community Superstar badge since 2010 now has it in their ‘locker’. The Amazing Forum Superstar badge meanwhile will remain temporary so keep being awesome in the forums and the secret badge elves will reward you.If I’ve overlooked re-instating the Superstar badge to anyone, please let me know!
I just need 2 more badges and I’ll have just as many as you do Scott! Haha! Thanks for the new/old badge mate! Cheers!
Question for EU authors: are you using the invoices provided by Envato in your accounting or do you still account only for the withdrawn amount? My understanding of the law is that EU sees Envato as the supplier (not only for VAT purposes—at least I don’t see any reference in the law for being a supplier only for VAT purposes), so Envato needs to invoice the buyer and authors need to invoice Envato, yet we have these invoices that seem to contradict how EU sees things. Has anyone talked to the local tax office about this?
Yep! They’re all good! Consulted a specialist!
I’ve had over $90 in my account balance and today I have $6.
What could have happened?
I tried contacting support but I got no replies, please advise.
Hey there. Support usually answers in top 7 days depending on the flow of tickets. You’re patience is appreciated! Thanks!
I purchased two templates from envatomarket, paid for them. Was charged and never got my templates. I sent emails to no avail. Never even got a response. So I sent this one. Why do you people keep sending me let me rip you off again mail. you already stole my money and didn’t provide the service. you people are sick. ill gotten money is a curse. Enjoy it. But you are not getting any more from me.
Hey there! As @Rowan said you should open a support ticket if you didn’t get your products, but, please note, that the products aren’t shipped to your or sent to you by email. You can locate your products in your downloads menu, hover over your username at the top right corner of the page, and select the 4th menu from the dropdown or simply go to this link. You’ll see a list on that page where you can download your products.
However, if they are not there, the items may have been removed by staff or the author for bugs, updates or even copyright infringements, in which case you can request a refund using the Envato Help Page