Good news folks! Its appears all the transactions have been now processed by PayPal.
Be aware that finance team will go through the payment receipts tomorrow so you won’t receive an official confirmation from us for a while and the payments will still be marked as incomplete in your account page.
If you are still experiencing a problem (which does occur for a variety of reasons from time to time) I’d personally recommend wait until tomorrow (in case PayPal is still doing something – gee I hope not!) and then file a ticket with the Support team. But if you’re particularly worried then go ahead and file that ticket now.
I’ll check in again on this forum a little later tonight and the rest of the awesome community team will keep an eye on it overnight.G’night y’all and sweet dreams!
The thread has been removed because the apparently issue was solved. If you still haven’t received payment yet, please make sure to notify Envato Support
my 7500+ posts are all about locking threads now?
Okay. Let’s take it one step at a time. The above blockquote, you just had to insert a little exageration and drama. Just to start off the reply.
We don’t create clones of locked threads because we respect the forum. We are trying to make the staff understand that locking threads don’t apply to everything and the community team needs to be extra careful with threads that are critical with envato. (doesn’t matter if those critiques are real or not)
This is quite ironic, because I can see we’re arguing over why we’re locking threads that are obviously in need of lock. I respectfully disagree with you, again Doru, and as I mentioned in a few posts before, there are some subjects that are best left answered by support, in a private message. Either you understand this or you don’t. There’s not better way of saying this. I’m glad you respect the forums, I’ve mentioned this before, I’ve seen some replies from you that made me go “good point ” out loud.
If they are not careful they will create unnecessary problems between the community and the company. Actually this already happened.
The community has not commented on why we lock threads. A handful of people have on the other hand expressed their concerns on censorship, and I ( out of my own will ) decided to open this thread and explain the reasons ( as much as I can ) for locking threads. You said the earnings thread was locked for no reason, I can think of at least 5 why talking about money on a public forum is quite a bad idea.
Stop behaving like I’m criticizing everything you do and all the work done by the community team. You are just creating unnecessary, damaging conflict with this generalization.
Well, Doru, the fact is, that’s what you make me feel. All I asked, was for you to lighten up a little, and you caught fire, telling me I’m emotive ( emotional ), that I’m criticizing everything you do. My message to you was not one of hate or anger. I was simply remarking that you are a great member when you want to be, but you can also set fire to a thread. If all you’re 7500 + posts would’ve been so constructive, I’m sure by now you’d have been a mod. Don’t you?
Again, my only quarreler was for you to try to understand why threads are locked. If you don’t understand, and I or anyone else provide an explanation, that reason is discovered by trial and error most likely or by passed experiences. Our interest is to keep the community forums clean, and to avoid any inconveniences to authors, buyers, and forum members, and to protect them against situations they might never have thought of. I honestly don’t know what else to say.
And if I have to confirm this by writing, I have no negative emotions in this thread, no anger, no rage, or nothing of a sort personal with you. I’m just looking at things from a neutral perspective inserting my forum experience and moderator experience in my replies.
Creattive, I will start context quoting as well, to see if that’s the new way to win an argument.
As I’ve mentioned, I will gladly explain, a million times, but if I’m explaining and you aren’t listening, or you only listen to what you want to hear, then that’s fine.
1. There was no motherthread. Okay, I give you that, but what you don’t want to hear is that the forums are not a place to talk about finances. “Hey I didn’t get my 25.000$ this month” is a good way of saying “Hey, wanna try and hack my account?!” Is that in plain enough English? Threads like these are locked on this and another couple of reasons, usually. Account issues are issues to be discussed with support, not on the forums. You cannot help anyone, you cannot pay their statement, you cannot do anything except talk about “Oh my, my payment is 3 hours late.” Travis got the necessary information, when he saw the amount of threads popping up, locked them, and made a mother thread. Just to be clear. I would’ve locked them if I was online at that time.
2. Okay, let’s criticize Travis for not opening a sticky thread and call that a “lock fever”. Are you serious right now? First of all, his decision was correct not to open a thread until he had the community the right information to give. If he would have, I’m pretty sure you guys would have posted “Envato doesn’t know what they are doing”. It’s endless, isn’t it? Everything falls short of your expectations.
Then comes this, and finally this and first you said this. You’re quoting me out of context, which is firstly shameful, secondly shows a compete lack of respect. If you take the time to read my post not just TL;DR them, you’ll actually see that I said I will gladly explain everything, except if you feel the need to ask why a million times and scrutinize every decision staff makes.
Bottom line, as l previously said, if it’s a duplicate of a subject being discussed in a mother thread, I and everyone else with this ability, will lock them. Bottom line, the moderation decisions are staffs and ours to make. We do everything by the book per say, and if this thread is opened for the sole reason to try and change the rules, to better fit a few people who want to split hairs to the end of time, they I will ask you to stop posting or stay on topic.
Out of all the things happening on the forums, I find it concerning that both you and Doru have only one thing to talk about. Thread locks, thread locks, thread locks. If you have a relevant thing to add to a locked thread, open it again! I see none of you have done this in the past, from which I understand the lock decision was good, and you had nothing relevant to bring to the locked thread.
This is all I had to say, please, feel free to quote me out of context again.
Actually Doru was right to a certain degree. At the time Travis locked all the threads there was not even one left open. Secondly sad to say but envato support is a joke, not just me several other authors have tweeted the same payment issue to envato support but ofcourse those tweets are completely ignored. So basically what you are saying is, we cant help you on the forums and the support does not reply to tweets. So not only are you(envato) for whatever reason holding our payments you have a problem with people questioning where their money is. Also blank answers like ‘we dont know the problem yet’ but we will still lock the thread and stop other authors from posting that they are having the same problem is just lame.
As far as your hypothetical situation of 5 months later there will be spam comments how about close it after 48 hrs. Though your argument has weight on why income should not be discussed on forums, when there is a site wide issue, a community forum is where its supposed to be discussed at. Or would you rather 100s of authors started tweeting asking for their money? I wouldnt think so.Im not debating on whether Doru is rebellious or not, however he was on point with regards to this.
I am aware he has a point, and thank you for you detailed argument. Appreciate it! Travis created a stiky post once he had the relevant information to post, but until that time, we understand the frustration of users, but having 20.000 threads opened about payments (especially about payments) will flood the forums. As you noticed, the forums are quite clean. There is usually a thread, giant as it might be, but has all the relevant information it it. Why keep 100 threads when you can keep one?
I do understand Doru’s point, what I don’t understand is why he was calling it a “locking fever” . The number of locks is actually quite constant.
Thanks for your constructive post!
Later Edit: we all know Doru is rebellious, we don’t mind that, it’s just that sometimes he is too rebellious! No offence Doru!
I’m seriously laughing right now Doru. Well, honestly, there have been authors who re-opened a thread, after we locked it, adding details that were crucial, and we left it open. I can remember a few, but, the strange part is, that you don’t want to understand anything I’m posting here. It’s like, magic.
What else is there to add to a locked thread?
User:Hey, I didn’t get my cat.
Mod/Staff :We know, there’s a bug/error/problem we’re working it, contact support for further details. Locked
That’s the entire conversation. Everyone who sees that and falls under category is advised to do what the mod or staff replied. Why leave it open? Okay. We leave it open.
User: Hey, I didn’t get my cat.
Mod/Staff: We know, there’s a bug/error/problem we’re working it, contact support for further details
Off Topic Guy: Hey this reminds me, is Pluto a star, or a planet?
6 months later
Spammy: Would you like some potency pills? The latest iThone 1253? Clicky clicky!
Talk to Spammy Guy You should be ashamed of yourself, stop spamming bla bla bla
5 years later, rules changed, different things happeneing
User 2Hey, why didn’t I get a cat too! I should get a cat! I didn’t read the rules but I wanna get a cat like this guy!
This is why I fail to see the logic of leaving threads open. Things change, things get a final reply, a better one cannot be given and even if it can it will be something minor added to the big thing. If that fails to help users usually open another thread, same title ( 0.000001% of cases )
I didn’t get emotive Doru, I didn’t get emotive whatsoever, but yeah, I get an automated rant bulb fly in my head when I see:
http://videohive.net/forums/thread/16-on-the-statement-date-still-no-payment-/142332 http://videohive.net/forums/thread/payments/142270 http://videohive.net/forums/thread/almost-end-of-the-day-still-wait-for-august-payment-never-late-before/142316 locked threads about the payment process. those people didn’t receive their money and they ask others if they received or not.
Because it’s absolutely IMPOSSIBLE for me to understand why you can’t understand why talking about earnings on a forum is not a good idea. I’m under the impression that personal matters should be discussed with support directly, or have there been changes to the system and users can send money to the payment gate if an author didn’t get it? This is my “brain error”. User asks about earnings on a forum. The forum is not support.
Seriously, Doru, why can’t you just take the good in things? Yes, we know everything is not perfect, but having someone constantly going ” Hey, you did that again, why?! Huh?! Tell me! I must know why?!!!!” isn’t really helping anyone. I told you, and I’ll tell you again, I have absolutely nothing personal with you, and I truly respect your awesome posts, because you have quite a few, but take it easy! Relax for a while sometimes! Instead of criticizing us for closing threads, why don’t you help out authors and point out the obvious and the mother thread. I see you’re more active on the forums than a lot of folks! You could help a lot, instead, you criticize everything and everyone! Come on mate! Help us make this a better place, don’t start riots for every minor thing!
Enabled saidwhy did you open this thread?
but I didn’t open this thread to state the obvious and have our moderation duties questioned and scrutinized.
Yet again, I answer a question, and get the same question.
I respect every member in this community and I will dearly spend hours on end explaining all aspects to the most detailed point I can ( and to the extent of my knowledge ) but I will not explain myself a million times to someone who just feels the need to start a fire.
The point is to explain it, and you to understand it. I explained ” We need things centralized ” , you asked “Why?!”, I then proceeded to tell you that it’s great to have things tidy in one thread for EVERYONE to see including staff and to make sure things don’t get scatted along the forums, you again, asked “Why?!” , I mean, seriously Doru! Will we be proceeding with scrutinizing this until we start talking about atoms and molecules and how they affect replies? It’s a rule, the rule states “Keep things centralized”(short version). You’ve pointed out that you don’t like that rule, okay! The rule will stay the same for the reasons I already explained a hundred times. This is why I say you’re ranting, because I’m 100% sure you understand the rules, but you just feel the need to dissect everything for some reason unknown to anyone.
Doru, no offence intended to you whatsoever, but I didn’t open this thread to state the obvious and have our moderation duties questioned and scrutinized. As the forum rules state duplicate forums will be locked, then, duplicate threads will be locked. Threads that have a mother thread will most certainly have all child threads disabled. You can give a million arguments why they shouldn’t be locked. As long as the staff get to the subject faster, and everything is centralized and easy for everyone to see, we will lock child threads.
I think I really explained this in the first page! Again, and again, and again…
Yes we know envato headquarters are closed but there is no point in locking threads. explain them the situation and let the thread open. if many people have issues with this, staff needs to know. if you lock threads you will not find out if they have problems or not. instead you are just giving a wrong impression with this locked threads fever
Again, as Travis said, we do not debate our moderation decisions. We operate strictly within the rules.You can go ahead and call this censorship, but I will go ahead and call it ranting. Out of so many authors, you keep being the only one that feels the need to second guess every decision we make. If you think I was too hard on you with what I’ve just said, I must emphasize this I DO NOT feel sorry. I respect every member in this community and I will dearly spend hours on end explaining all aspects to the most detailed point I can ( and to the extent of my knowledge ) but I will not explain myself a million times to someone who just feels the need to start a fire.