Let’s put things from another perspective!
If, and only if, we decide the timeframe to reply to support, and if and only if we decide the amount we charge for support, then this idea sounds brilliant! As it is right now, apparently, NONE of us want any part of it!
Also, just to add to the table, the OPT-OUT as default should be set! We must have the ability to be on permanent vacation if that calls for! The whole purpose of stock is behind this, unbounded by a timing everything!
Enabled saidthen you’ll have to explain to customers why you have time to release new items, but you don’t have time to answer support requests in a 72 hours SLA
I’ll just keep my away on holidays sign turned on 365 days a year… there! Solved!
Because I have a zip file containing all the items I require in queue and all I have to do is press the upload button because I am a ninja, that’s why, and I’m on holiday!
I’ll just keep my away on holidays sign turned on 365 days a year… there! Solved! And if you tell me that I won’t be allowed to set my own holiday duration ( yes, even if I want it to be 6 months/year ) then it’s more than clear that we are now working as contractors for Envato.
I’m automatically opting out on 1st of December by setting “Hy, I’m not on holidays, I just don’t wanna give support! So, download the file, read the documentation, and do what it says! If you need my assistance, beyond the documentation and the item comments, I’ll be on holidays! ”
We know Envato likes bundles.. but this new mandatory support idea is basically bundling 6 months of authors time into already cheap items, as if authors are now a commodity… and if buyers need more support, then they can buy more author time, sorry but I came here to sell my work, not my time.
Authors sell their items here because of the freedom it offers and that we manage our own time, we don’t work for Envato or the customers… but now Envato is changing that, and assuming we will accept it with no price increase or the option to opt out.I have an announcement for Envato, as of 1st December 2014 if this goes ahead, I will be looking for a new adventure for 2015
Sad, but a big +1 … I can’t aford the time to teach every buyer HTML, CSS, JS, Server using… Etc etc. This is just absurd!!!
Are you guys talking about this dude?
[link removed]He should totally be banned and earnings frozen for ever.
This item has already been reported! Please DO NOT post links on the forums. Beside the fact it’s against the community guidelines, you are also providing free advertisement!
How new popular files like Avada will work from now on.
Author makes 10000 sales in 1 month, he gets 1000 requests for support, he fails to meet them all, item gets 1 star ratings overall, author ends up refunding a tone of items.
Great! This is all the incentive I need to NOT create items!