Posts by FantasticPlugins

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

So my questions are: How far is an author meant to go to support a buyer? Also is there a way to give a refund if all else fails ?

In Envato support is not mandatory though most authors provide support.

Authors can’t decide on refunds. Only Envato can depending on the individual cases.

Thanks. Cheers…

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

Thanks for announcing the winners.

Congrats to all the winners and participants.

Cheers…

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says


1. Support is not mandatory in Envato meaning a Seller may or may not provide support.
2. You can rate the item as per your wish. Seller can’t abuse you no matter what.

A better approach from you as a buyer could have been the following

1. You could have asked the Seller for support first before giving a low rating.
2. Giving a low rating and then even if you say “I will change the rating if you provide support” definitely is not the best way to go about it.

Just my thoughts. Thanks.
abt number 1, support is not mandatory in envanto, but all seller put “SUPPORT” in their sale page, aren’t this against envato rules ?

Support is not mandatory but can be offered and in fact most authors do offer support. Not sure how this can break envato rules?

Thanks.

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

I never said help me and ill give you a better rating. What I rated it low for was not the support but rather that customization is very difficult the way it was built.

I never said you said so. All I said was that even if you say so which I guess is the best reply a buyer can give after giving a low rating while contacting a Seller for support in such a scenario.

A Buyer will obviously get turned OFF if he/she gets a product which is not what they expected. A low rating then is natural.

A Seller will obviously get turned OFF if he/she gets a low rating for a product. Saying no support then is natural.

Was trying to explain the problem from both sides (Buyer & Seller). How you approach is up to you.

Do follow KingDog’s reply if you feel the Seller is disturbing you.

Thanks for listening.

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

1. Support is not mandatory in Envato meaning a Seller may or may not provide support.
2. You can rate the item as per your wish. Seller can’t abuse you no matter what.

A better approach from you as a buyer could have been the following

1. You could have asked the Seller for support first before giving a low rating.
2. Giving a low rating and then even if you say “I will change the rating if you provide support” definitely is not the best way to go about it.

Just my thoughts. Thanks.

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

Congratulations! I like your 5.00 stars rating more than the rest ;) Keep up the good work.

+1

You beat me to it…

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says
We are submitting PayPal Adaptive Split Payment Gateway for WooCommerce
http://codecanyon.net/item/woocommerce-paypal-adaptive-split-payment/7948397

in the Best WooCommerce Plugins -> Best Back-End Enhancement Category

Thanks.
FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

the title :) just want to give KingDog a heart attack. I just imagine him: “what a hell did doru come up NOW?”

lol. you got me as well… :bigsmile:

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

Absolutely – totally understand how that is frustrating for sellers on Studio. We are talking in the team about how we can introduce ‘trust’ metrics for buyers as well as providers. Eg: giving them a responsiveness score, or displaying their purchase/enquiry ratio to providers they’re engaging with, or even just a purchase count (just using these examples, I’m not sure we’d actually use those metrics). That should help inform providers about who they’re dealing with.

We’ve got to be careful to not discourage buyers from using the site though! But it’s definitely a two-way relationship :D

Thanks for the info. I understand it is tricky thing to handle. :)

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
90 posts
  • Exclusive Author
  • Won a Competition
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
FantasticPlugins says

Welcome to Envato 8-)

by
by
by
by
by
by