I agree with the customization part, however, for theme install and very small customization I don’t quite agree. It takes 1 minute to install a theme, it doesn’t hurt me and this is actually support. If changing the color of a link or providing assistance with installation is not support then what’s support?
I personally will never stop providing help that doesn’t go beyond 5 minutes. That’s just good service and in the long-run it will help more. There may be authors that manage their time very good, well, I can’t be proud of that and I’d prefer wasting 10 minutes installing themes for 5 customers rather than checking Youtube or Facebook in the evening, since I’m awake anyway. I’ve had lots of customers buying 3-4 themes from me and being very thankful for my support so that’s enough for me.
Of course everything has a limit and I don’t provide new features or customization services that go beyond a couple of css / php lines.
Small errors are acceptable and unavoidable, as Ruben said, but if you’ll have markup errors, unclosed tags or stuff like that, I suppose it won’t go through the review process.
Oh. We’ll miss you around here. Best of luck with the new career!
Hello For me, I think that technical support should not be linked to the holiday and do not at night or day, especially while having serious problems with the customer may cause the interruption of their sites.
so let me get this correct.
You believe that because you purchased a theme (which the author only gets between 50% -70% of the money minus taxes etc) that an author should be at beck and call no matter if its at 2pm in the afternoon on Tuesday March 12th or 2am in the morning on Christmas day.I can understand this when you pay $10,000’s but when the author only makes about $25 – $30 be happy to get any support.
It doesn’t work like that. Customer is king. If you wanna have a business and establish relationships with your customers, you have to act like a business. When people ask for your help on Friday at 5pm, they don’t expect to receive a reply on Monday 7AM. They need it as soon as possible. Of course most of the times nothing will happen if you don’t reply to them during weekends, however, if you want to be recognized as a brand and have advantages over your competitors, you have to do something extra.
Everybody’s selling themes here and doing the standard “menu”, if you’ll just work with the customer on “okay, I solved your problem, now go away”, you will just sell and that’s it.
Going the extra mile doesn’t hurt that much and can bring great benefits on long-term.
For most of the authors there are quite a small number of support tickets to take care of, but I do offer weekend support and I receive nearly 50 support tickets. All by myself. And it doesn’t affect me that much. The time I’d spend on Youtube or Facebook in the morning or before going to sleep, I invest in my customers.
You can add a joke, perhaps
If you think that, by selling only to US, nobody will steal your work, you’re very wrong. There are lots of people in the US that steal work and scam people, actually lots of them. I got scammed from someone from the US even on ThemeForest with a customization job.
Your preview has nothing to do with the files you’ll upload here, put the images on your preview which is on your own host.. while in the files you’ll put here you can put some placeholder images
Not a chance.
Quality doesn’t really sell. If some of you really think that, you should double-check. It’s doing what buyers think they need, that’s what sells. I rarely submit any theme that’s like the others, I usually choose restricted niches or very specific ones so I don’t expect huge sellers. Same happened with my one-pages, which have lots of sales. By the time I released them, there was like nobody releasing one-pages. Now it’s everywhere.
It depends on what authors want. If you want sales, I think you should go with the style everyone offers and the most popular themes have(multi-purpose with lots of files and options and plugins from codecanyon). If you’d make something really unique and extremely good-looking, I’d estimate the chances of having GOOD sales(not best-seller) to be at most 5%.
And btw, by quality I don’t mean lots of pages, but uniqueness + typography + pixel perfect + good implementation + good support.
Themes without huge page builders, lots of options and plugins from CodeCanyon rarely sell. If they sell, it’s because of the author’s reputation most of the time. It’s just the way ThemeForest teached buyers to judge themes. Most of the buyers use at most 20-25% of a theme’s options but if they were asked to choose between one theme that does what they need and one that that does what they need but includes a huge page builder they won’t need and another 5 free plugins from codecanyon and 25 jQuery sliders and plugins, I’d suppose 80% would go with the second option. Sad but it’s the unfortunate truth.
I would only use Envato Studio to avoid all the payment things and getting scammed, now if they don’t even ensure that, there’s no point in paying 30%(!!!!!!!!!!!!!) for their services. Man, it’s 30%. That’s HUGE.
Putting the blame on the author / customer is bad for any business, this is Envato Studio’s role here and it’s their fault so those whose fault it is, they should be the ones paying for the mistake. You can’t just let people work for 2 weeks just to tell them at the end that they are not going to take any money because they got scammed and they couldn’t see it. It’s a risk that they should take. Just my two cents. If more things like this will happen in the future, I suppose their credibility will be next to zero. If they’d do this to me, I’d surely never ever do anything on ES again. On ThemeForest it’s different because basically it doesn’t affect me, with or without that sale it doesn’t affect my work time, but if I’d offer a customer support for 2 weeks and after 2 weeks I’d receive a sale reversal for that customer, I’d be pissed off.
P.S. No banks will reverse the payment after 1-2 weeks. They do that after 1-2 days if you say it was by mistake, you can’t reverse payments after 1-2-3 weeks, that’s totally false. For example on my bank, I can only call them if the transaction wasn’t approved by the bank, once it goes through, they can’t reverse it.
Good luck and sorry for getting tricked It’s bad to see how some people really are.