Guys, you don’t get it. Less support after 6 months? Haha, nice joke. Let me see one of you saying to a customer “Hello, unfortunately we can’t offer any support since you purchased the theme more than 6 months ago” and getting a 1 star right after that.
The support modification is a good idea but very poor implementation. It should have 3 options: “No guaranteed support”, with the same price… “6 months support” with at least $20-30 added to the price, for the usual support we’re offering, but with a 72 hours answer time, or even 48. And premium support. This should be either hourly, one-time fee, I don’t care.
Right now, what’s changed is that we’re forced to offer support, while the price is still the same. This is not ok. If I go to vacation and I don’t want to reply to the tickets one week, it’s my right to do so. Having the same price while being forced now to 6 months support is a ripoff. I am offering support and even on vacation I did, but THIS IS NOT OKAY. Let this on each author individually, don’t force it on all of us.
If you want support to be guaranteed, increase the price to reflect that change, since it will surely make a change in our work behaviour.
I’ve forwarded them on to our product guys and while they won’t be reversing or tweaking the change at this stage (given it’s an experiment and we want to see how it goes first), they’ll definitely take them into consideration for future iterations as well as related projects such as buyer education and sustainable item support.
Yes, they’ll “definitely” take them into consideration. For future iterations. Yeaaah, sure, like all the time, in all the other topics. If future is 2050, we might as well wait for it.
No offense, but this is not enough. Nobody needs it, if you want to use Envato Studio, use our 30% to promote it, don’t throw it on our back while reducing the value of our product. This is unprofessional, you have one successful product and you mess it up in order to grow some other microbusinesses. This is not going to work.
Pissing off the authors will have its limit, someday. Don’t you see that barely 20% of what you do is welcomed here? Why don’t you use your time to actually do something useful and requested by us?
It takes months to do something as small as this button, that doesn’t deliver any quality… and then you keep saying that “We take your feedback very seriously and will definitely consider it for the next review or thing”. No, you don’t care at all about us and this can only become clearer and clearer by each passing month.
Seriously, how do you guys work? 80% of the authors here complain and write feedback and all the Envato Team has to say is that “this is an experiment and we’ll see how it goes?”. Basically you will wait to see if you generate enough revenue in order to keep it. Please, can someone that can actually do/say something useful, from the Envato Team, come and say something? I(and for sure some other authors) are so tired of hearing the same bullsh*t over and over again, without seeing anything happening.
So, since the item is still enabled and doing well on the popular list, I guess this was indeed allowed. Very very plausible that it got 110 sales in one day and then at most 5 a day. Totally legit. By the time you will take any action, it will already benefit from at least half a week of popular list exposure.
bump bump, we want the button removed. You NEVER, NEVER, did anything according to our feedback anyway, but at least we, the authors, should try.
For each passing day, all we see is that Envato doesn’t care at all about us. Most of the authors that commented here sold 100k+, it’s a shame that we’re ignored 100%.
What’s actually funny is that Envato keeps saying community means a lot, community is everything to them, bla bla [language removed].
Keep going, Envato, you’re doing an absolutely great job. Why don’t you ask buyers to visit Envato Studio and buy something from there in order to download their theme? I think that would be a pleasure for the buyers and for all the authors here.
@WebSmacker perhaps you have some sort of Quality check on your mobile phone?
Hmm, a $5-10 mouse for my MB Pro.
Developing new product? What? What’s new in that button that redirects the buyers to Envato Studio? Did you ever hear anyone needing such a feature around here? Of course not. Just because it’s your product it doesn’t give you the right to push it in front of all the buyers while submining our work and decreasing the value in it.
Authors, please, don’t stop writing your feedback about it, it’s about time we make something for a change. This is just unacceptable, sales are going down and down and instead of giving us any feedback on that or trying to let us know what has changed in the process, so we can adjust, we get this useless stuff that we never wanted or were interested in.
Please, promote your products yourself, stop using our work for promoting your envato studio. Previously I was reffering my customers that needed customization to Envato Studio, but from today I’ll let them know NOT TO USE Envato Studio and look anywhere else.
Totally agree, this is unprofessional.
I had just one sale on 22nd august so far. Lol. I haven’t had such a Friday in my entire Envato history, I’m a little bit scared of what’s happening lately with the sales.