Oh, you didn’t purchase anything? As far as I know, it’s not possible, but it’s better to contact the envato support directly https://help.market.envato.com/hc/en-us/requests/new
Here’s my point of view, as an author: While I don’t have my own support forum, I plan on doing that in the future. Not to hurt the user’s experience but to enhance it. Having just one place for support means that you’ll get better and faster replies. And, we deserve full control over our support, with the recent changes Envato is adding, they want control on something that they don’t own. We want control over our time and to provide better assistance for you.
That doesn’t explain the fact that some support boards aren’t working properly or that some authors don’t reply, that’s not ok, yes.
Also regarding the 2 hours, while it may look bad when you look at it, it’s an unwritten rule here. On an average of 5 minutes per ticket, in 120 minutes it’s the equivalent of 24 tickets. If you get to anywhere near this number, something’s wrong. With the customer or with the theme.
There are customers that expect customization, installation services, like the author is their own personal assistant, that’s not what support means.. and in a theme price of $48, it’s illogical to spend more than 2 hours on support, the hourly rate for a top developer(like many here) is more than $50.
As I said, it doesn’t sound nice to see it written, but it should be common-sense not to spend more than 2 hours with support, as, again, there’s definitely something wrong in this process if that would happen.
Refunds are only issued for themes that don’t work as advertised. The chances are pretty small that the theme is not working so I’d rather contact the author if you have any issues.
In case you changed your mind and you no longer need the theme, there’s not much to do, as Envato doesn’t issue refunds in this case.
Woah, at least the elite authors have one less problem.
About defective font rendering (smoothing) as opposed to Windows?
I think it’s exactly the other way around, lots of fonts look awful on Windows while they render beautifully on OS X.
And honestly, just because you’re used to some things on Windows it doesn’t mean they’re correct and that’s how it should be. Once you get used to Mac, you won’t have most of the problems you posted there, at least I don’t.
Not being able to quit finder? I don’t get this one. As for being “weird, unintuitive and hard to use”, that’s a personal opinion, I find it pretty easy to use, once you get used to it.
@hogash Wohooo you have lots of apps there, lol. I barely have a few essential ones, I got used pretty quick to OS X after I switched from Windows some years ago, I think it’s best to try and get used to the OS without installing all kind of apps that would somehow try to get some windows features or behaviour back.
Some authors make it 100% GPL just to look cool. Well, with 100% GPL, some things come at package Like the ability to redistribute the themes or even resell them
Well, most of the teams are started as designer + dev, + eventually one more front-end developer, so I’d recommend you to look for a designer and do the dev work yourself, as that’s going to work out better. It’s hard to find a reliable developer even if you’d let him to work at his own conditions, if you’d want to work together, it will be even harder, close to impossible, for many reasons(different timezones, different coding styles, different work experience, etc)
It’s not that much work to do just the WordPress part yourself, it just requires time. And you can start with simple items first instead of going straight into complex stuff. Just my opinion as a fellow author here, seeing lots of “partnership” topics over years.
It’s just very weird to me that you’re trying to create and lead a team while looking for people to actually do the job, people that will assume the risk themselves as well, as they aren’t guaranteed to have any money or sales at the beginning.
Please remove the custom scroll as it’s horrible on mac. HORRIBLE with caps lock. And the template is full of inconsistencies and spacing problems, please read about proper spacing as it looks bad right now.http://prntscr.com/5cy5ki http://prntscr.com/5cy63v – lots of spacing issues, it looks very very bad http://prntscr.com/5cy6dq – it can’t get worse than this.
Oh wait, it just got even worse….. http://prntscr.com/5cy6i3 .. poorly cropped picture, poor typography, crowded text, no spacing at all, blank space… seriously, you just managed to break things so much in just one section
I’d recommend studying basic principles of web design before re-touching it, simply putting some text and taking some beautiful pictures and jQuery plugins won’t be enough for a template here
It takes time to prepare and move to a different business model and move away from the marketplaces, who will want to do this will need weeks or months to do it, but Envato should prepare for this if that’s how they want to play