Hey Dragon I’m very happy for you, thanks for all the information, it will be very useful
Good news! You’re now officially a part of the 1%ers.
Thank you, without your help I can never make it Been too excited to fix lots of grammar mistakes before clicking the Post button
Not sure if anyone still remember this swindle happend to me 4 months ago.
And now the results have came out: I win it! I got all the money back, in both two payment, didn’ lose a bit.
Thanks to these friends @Protest @abstract-labs @BiG_Cloud, the information provided by these friends were really helpful.
Here are some experiences I can provide when any designer is having a job with his/her client(s) using paypal as a payment tool for protecting yourself.
Before the case
You should always ask your client to pay with paypal balance, not with credit card via paypal. When there is such a thing happen to you, it is always much easier for you to talk to paypal than having something with the client’s credit card issuer. You can easily get your money back if paypal think you are right, but if your client pay you with credit card through paypal, when your client submit the chargeback request to his/her credit card issuer, paypal will immediately deduct your money, and there will be a lot to do ( like me in this case) if you want your payment back. So keep it in mind, always ask your client to pay you with paypal balance rather than credit card with paypal.
During the process
Keep all the important chat history, including skype ( better to talk with text, if audio, find a way to record it), emails, do not delete them, even the job is finished for 3 months (exactly my lessons in this case). Conversation history is very important, keep them complete, keep them safe.
After the job is done
Make sure you have your client said “I have received the file and it is ok” or other words like that to you during some chat or email, it is VERY IMPORTANT for your history to PayPal. And, wait a few days to see if your client has upload your design somewhere like youtube or other place, get a screenshot or a copy of the page, it is a very important evidence if you happen to such a case.
And, set up a folder for each of your client, keep all the data and conversation history. This is also a polite and professional way to work with your client for further support. Not to mention how helpful it would be if you are in such a case.
When it happen
If, unfortunately, your client pay with credit card through paypal, and then he/she submits a chargeback request to the issuer, here is the thing you should do:
Immediately solve the problem on your paypal account, upload all your evidence to prove that the client has gotten what he wanted, write a letter in detail to describe the whole process of your job. By the same time, write a letter to paypal with email, PM the @AskPayPal on Twitter (Useful information by @Protest ) if they don’t see it, pm a couple times, and wait for their reply by Email. Also, have a phone call to the paypal support staff in your country, it is very important to be polite and calm to win paypal your side. During the process, you might have some extra deducted fee happen to your account (PayPal says it is the commission of your client’s chargeback and you pay it), make another phone call to paypal staff in your country and ask them to cancel it, be polite and patient as always, you will get the commission back immediately after the phone call (I even have an negative balance in my paypal for the commission).
After some days, you will know if you have PayPal stood on your side. If so, PayPal will represent you to have a dispute with your client’s credit card issuer, then you need to wait 75 days (actually a little bit longer in my case, and I almost forgot it for such a long time) to get the results out. If you win (in my case), you should get all your money back
I would say that it is a bit too simple, which is different to elegant. And, the adaptability is also not that good. In this case, only very simple logos with no color can be used. Anyway, these days the standard has been rising.
Congrats! Great projects! Also predicted the 1st and 2nd
Basic standard for new authors has been rising for the past few years, so it need to be more sophisticated, elegant, with more thoughts put into it.
Hey I’m very sorry to hear that, added this guy to my blacklist, just in case…
This is a really bad practice by Paypal, they should provide a tick box or a confirmation button to the buyer, once he’s happy with your work the payment should become permanent without any chance to ask for money back.
I think you should write this to Paypal, I would do that, regardless how your transaction goes.
Maybe they already provide this kind of service? If Envato Studio can do it probably we just need to ask more info?Hope everything will go well!
Thank you! It’s very helpful!
For that case, when buyer do the last payment he/she has to mentioned that he/she received the file without any matter. Then it must be good for our side which we can show to paypal as a prove.
Even if the buyer writes a note with the payment that he recieved the product. It won’t matter. I know it from experience. The way that these disputes are judged is really strange and unclear to me.I won a dispute like that once, while I was talking to a PayPal support representative on Twitter. Then after a week PayPal decided that actually the buyer was right and returned the money to them.
Sounds really bad to me.
I’m gonna paste info about this guy, hope someone who try to have contact with him in the future can google this thread.
This project is called [removed]
Same thing happened to me. Except the client claimed unauthorized access and pretty much took from me over $500. That’s how PayPal works. The buyer of a digital product can always take his money back if he wishes.
That is very unfortunate. The credit card bank policy is quite strange. And 180 days sounds very stupid, I didn’t even know the policy update, sounds like some mail that I would probably ignore.
@3Ddym Yes that’s something authors must do, and unfortunately I didn’t, so I’m not sure if this is a set-up or something. I’m still waiting for Paypal’s review, feels not very good.
3Ddym saidYes he/she (a buyer) can open dispute transaction and in most cases you need to solve it directly with the buyer.
miseld saidHey Miseld,
To be honest, if i were you, i would use Envato Studio for all jobs above $100, sometimes is better to create a service and give 30% commision fee to a company that will stand between you and your client, than lose your money as you do.
Just wanna know that after someone do the payment via paypal can he take it back?
I know that one can take back payment on paypal, I just don’t know they allow it after 3 months! It seems that this client made the request to credit card company rather than Paypal, and Paypal lost the payment so they turn to freeze my money. Envato Studio need to be invited to join for authors.