Posts by FlexiPress

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Do you have something like this in mind ? https://codeable.io/

Yep similar to that but much more community based.

It seems like there is some interest for both the authors and the customers needing support. It would be great to get the Envato community involved. If you are an author interested in referring customers, or you are a customer who would be interested in real-time support, send me an email via my profile.

Would anyone be interested in following the development via a new thread? We are currently part of an Australian incubator so it will be a fun journey. If there is interest I can post new progress every couple of days.

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says



I think a service free to customers but where authors pay a modest monthly fee (which would go toward paying the support techs) might be something I’d be interested in. As long as the support folks are vetted and are professional enough, I think that might be worthwhile.

Thats interesting, so you woud basically redirect your customers to an “experts” live chat area and pay for the time he spends in chat?

I guess the general idea behind it was that it would be a marketplace for live support. A similar concept to http://clarity.fm/ but for IT/Developers.

Well, I was thinking more of a flat rate of maybe $100/month that the author would pay.

The issue with having the customer pay is that I don’t think they should have to pay for basic support if there is a legitimate issue. Not to mention the issue of Themeforest possibly taking a hit if customers knew the only way they could get support is if they had to pay.

I suggested that the authors pay since I imagine some elite authors already pay support techs to help out, but if we’re talking about one large support site, the cost could be shared easier where each author would theoretically pay less than if they hired someone part time to handle support for them.

Obviously I haven’t thoroughly thought any of this through so I could be completely wrong here, but right now, I think i’d take advantage of a service where I can offload my support to a trusted site for a reasonable monthly fee.

The only problem with a monthly fee is there is no way to judge how much time one support person will spend on a particular problem. If it was based on time spent it would scale according to how much support each author needs.

Disregarding theme authors for a minute and looking at the bigger picture. What type of person would look for real-time support? They could find the answer on google, but it might take them a lot longer to resolve.

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Here’s a wild idea: theme users pay for expert support themselves — as needed. Don’t have to involve the theme author at all. I’d refer tons of customers to that.

That was the original idea. Theme users would come to the site, see which Wordpress experts were online, and pay for their time accordingly. It wouldn’t involve the theme authors.

However you could add some sort of credit system for theme authors who want to pay for support as an added bonus, like what OriginalEXE & MVP suggested.

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

I think a service free to customers but where authors pay a modest monthly fee (which would go toward paying the support techs) might be something I’d be interested in. As long as the support folks are vetted and are professional enough, I think that might be worthwhile.

Thats interesting, so you woud basically redirect your customers to an “experts” live chat area and pay for the time he spends in chat?

I guess the general idea behind it was that it would be a marketplace for live support. A similar concept to http://clarity.fm/ but for IT/Developers.

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Hey Alex,

Good questions. The idea would be that this would not just be for Wordpress/Themeforest authors. It would be an open platform for all developers. If an author wanted to offer paid realtime support, they could sign up as an expert and redirect their customers to their page. They would be paid for the amount of time they spend on each customer.

Stack exchange is great, however sometimes people need help right away. They could simply come to this site, see which experts are online, and start a one on one chat.

We are looking at building the platform, however its better to gauge interest before spending time building something people might not want :P

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Hey guys,

After releasing a couple of themes, we have found that support can be difficult at times. Some people need support right away, and when theming isn’t a full time job, this can be difficult. A lot of people also have customisation requests which they are willing to pay for.

This got me thinking, would people be interested in realtime live support? You would have a one on one chat with experts, where you could share screens, files, and code snippets. Each expert would have ratings and specialise in different areas (e.g. Woocommerce). Experts would be able to sign-up and provide support, and would be rated according to their helpfulness. Think stack exchange but realtime.

Would you guys be interested in something like this? Let us know by filling in the survey below!

http://poll.fm/43jzb
147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

As long as it is 100% GPL plugin, then you can use it for your theme. But don’t forget to make sure that your theme works correctly without this plugin.

147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Hi whisper,

WooCommerce has built in Layered Nav widget that enable you to select multiple product attributes. Yes, it is for product attributes, not for product categories, but it is good solution for your problem.

http://wcdocs.woothemes.com/user-guide/layered-navigation-widget/
147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says
147 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
FlexiPress says

Your question is not clear for me… Is it for your “post type” archive page or for single “post type” page page?

For archive page, archive-yourposttype.php, or your custom page template to show your custom post type, you have to use next_posts_link and previous_posts_link inside the loop.

References:
http://codex.wordpress.org/Function_Reference/next_posts_link
http://codex.wordpress.org/Function_Reference/previous_posts_link

For single post page, single-yourposttype.php, you have to use next_post_link and previous_post_link inside the loop.

References:
http://codex.wordpress.org/Function_Reference/next_post_link
http://codex.wordpress.org/Function_Reference/previous_post_link

Note: we use them on one of our theme and it works. ;)

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