A few weeks ago a buyer gave a 1 star rating on one of our themes (I have a few accounts here and partnerships). A few minutes earlier he had left a comment asking for help but he had not given us a chance to reply. I sent him a message and almost immediately he admitted that he had made a mistake and rated the wrong item. He went on and changed the rating to 5 stars and said he loved the product and apologized multiple times.
So yes, I think if we had a way to contact buyers who give low ratings it would greatly improve the situation. At least they would be held accountable.
Overall this proposal is 99% the same as before. The only thing that has changed is that it is now opt in which really isn’t a choice given how marketplaces work and you stated that the prices will be the same. We already rejected the previous plan. Your should leave support alone, maybe add clearer definitions about what is included in support and then charge for updates or yearly licenses.That is where the value is. A solution to those pesky 1 star ratings needs to be found.
- Buyers should pay for updates – you’ve monetized the wrong thing. We are already offering support for free
- If you insist on charging for support then items with opt in support should not be priced the same as those that are not. It is simply not fair to anyone.
- If you are going to take 30% for the cut you have to offer something in return. You already are taking at least 30% of the item price.
My 2 cents.
Trolling the trolls….very funny indeed
This is beautiful. Thanks for sharing.
This looks and works great. Congratulations on the launch. You should consider adding update date to the list of filters. The best products are the ones that are always being updated.
Thank you everyone. You guys are awesome.
It is a special day for me today and I want to share my joy with you guys. I joined envato in 2011 and for some reason I am still hanging around. Thanks to everyone who has inspired me to keep going
I may be wrong but I don’t think FATCA applies to Envato. It is not a financial institution.
I am also worried about what Collis said about payments not being commission based. Clearly he is wrong or what we have on our hands is a massive misunderstanding. We authors understand the marketplace to be commission based.
The graphs look good as I mentioned earlier but a lot of information has been removed. That is not good.
Where is the author’s rate and how much till the next rate? This has always been a great motivator. Also all the affiliates earnings information has been removed.
One step forward, two steps back! I would rather have the old page back.
EDIT: I found the affiliates graphs but still you shouldn’t have to click a drop-down!
EDIT: These kind of changes should be beta tested before full release. It goes without saying.