Posts by Gareth_Gillman

933 posts
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Gareth_Gillman
says

only authors have the forms, they needed to have signed up to be an author to get the profile form

933 posts
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Gareth_Gillman
says


p.s. Liam, I am based in the UK also if you want someone to team up with doing web work for your clients
http://www.garethgillman.co.uk/ Is this you? No portfolio? You need to get that up soon as!

Working on it :)

Taking much longer than I wanted, gotta find, screenshot and upload the images, and write the text :)

933 posts
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Gareth_Gillman
says

Yes if you buy a license for each copy of the theme you “sell” to your clients, the theme has to be customised to their needs and not just you reselling the theme.

I do this for some clients who don’t have a budget for a custom site, I buy a theme and then modify to their needs.

p.s. Liam, I am based in the UK also if you want someone to team up with doing web work for your clients

933 posts
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Gareth_Gillman
says

Glad you got it sorted :)

933 posts
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Gareth_Gillman
says

Unfortunately when buying any digital media from Envato you are buying an “as is” item which means if you can download it when you purchase it then you can use it. If you don’t download it straight away and it’s removed from the site then you have no recourse to the item.

As you are aware Envato is the middle man, they just sell the items which are created by individual authors, and as an author it’s their right to remove their item at any time with no notice or liability to their customers. Certain items have to be left on the site for a certain time but these are exceptional items which have been entered through competitions.

There are only 2 ways you will get a refund from Envato:

1) You buy item, don’t download it and then it’s removed from sale

2) Your item is faulty, Envato has found the fault and the author hasn’t fixed it

When you buy an item, download it straight away and then backup to another source, this means you have 2 copies of the item incase the item was removed and you suffered a fault with one of your items. I recommend backing up to a cloud storage such as dropbox as then you’re pretty much bomb proofing your item.

Unfortunately there are unscrupulous people out there who lie, cheat and steal so these rules are in to protect Envato from them. It just means you need to backup your items so you always have a copy.

p.s. when you download an item you’re agreeing to the contract which states you can use that item for 1 purpose, it doesn’t matter if you download and not use on a project as Envato has no way of tracking how you used the item so the license agreement is made when you make the download.

933 posts
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Gareth_Gillman
says
933 posts
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Gareth_Gillman
says

The billing address is only requested on first purchase, it’s needed for the new EU VAT rules which make any EU buyer have to pay upto 27% more for your items.

The checkout is a requested feature for a few years, lots of people buy multiple items at once and the old system was confusing and tiresome to do that.

933 posts
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Gareth_Gillman
says

Always been this way, it’s in the tos and on the payment page, you just need to email support and they will re-instate your credits.

Credits are like gift cards, they have a limited life (12 months)

933 posts
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Gareth_Gillman
says

1) Unzip the file and upload the theme file zip contained in there

2) Go to the download page and download the “installable WordPress files only” option

p.s. do a search and you will find this advice 2000000000 times

933 posts
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Gareth_Gillman
says

One thing that has come out of this is that Envato are making stuff up as they go along, their “platform” doesn’t follow the normal platform rules, it has a hybrid of a platform and a reseller.

Collis, you are either a platform or a reseller, if you are a platform then you need to stop doing the reseller parts and become a proper platform:

eBay (probably the biggest platform):. I sell an item, I set the price and when my item is sold the money is paid directly to my PayPal account by the buyer.

Envato: I upload an item but I am told it’s being sold for $50, buyer pays Envato directly and I ask for a withdrawal in 4 weeks.

eBay: I upload any item I want as long as it’s legal and follows the sites policies

Envato: I can attempt to upload anything I want but Envato will reject it if they don’t like it on their site

Just those 2 examples show you are a reseller, you cannot have your cake and eat it Collis, you either become a full platform or you do the honorable thing and go back to the commission system which was what most authors signed up for. You say it was poorly chosen words (and poor business knowledge) but it wasn’t really like that. You actively promote “you do the creative, we do the rest”, which is what a reseller is.

This should be really simple but you are really making it difficult with your vague answers, you honestly cannot be a marketplace when you have so much control over everything. You are basically lying to the authors (your partners), you cannot honestly believe you’re a platform when you are picking and choosing which parts you want to be involved in.

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