Posts by Gareth_Gillman

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Gareth_Gillman says

It can take upto 24 hours to change, the badges are calculated once every 24 hours so expect it to change sometime soon :)

586 posts
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Gareth_Gillman says

bump, anyone able to help :)

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Gareth_Gillman says


I had to delete some comments on this thread. Let’s try and keep things civil please. As per our Community Guidelines:
Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.
meanwhile, you guys break the law by going to elite authors support pages and getting support data from them, and their privacy policies do not state that data will be shared with 3rd parties. How is that being respectful to the community when you guys break the law?

It’s Envato’s data to do what they want with, it’s their system, if they were hacking into an external service then your statement would be true but it’s not.

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Gareth_Gillman says

I have a client with a custom function which I am stuck on how to integrate

Basically for each item the client sells, the customer needs to fill out another form (legal reasons)

I have integrated a jQuery solution into the checkout which adds the additional field(s) but it has 1 major problem

All the field names are the same e.g. field_name instead of field_name1, field_name2

My code to add the field is below, how can I modify this to add an auto generated name for the field?

  newElem.find('.input_fn').attr('id', 'ID' + newNum + '_child_name').attr('name', 'ID' + newNum + '_child_name').val('');

You can see the full JS file at http://ormond.footholds.net/~twicehos/atsoccercamps.co.uk/wp-content/themes/peekaboo/js/duplicate.js

any help would be appreciated

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Gareth_Gillman says

Your original title “Theme – Performance. Design. Flexibility.” isn’t descriptive, it doesn’t tell me why I need your theme e.g,

Theme Name – Multipurpose theme for artists (or whatever) is much better

You need to sell me your item, I am scrolling through 20 items per page on search, you need to sell the theme to me, catch my eye.

I hate themes that do the following:

Theme – the best / most awesome theme you will ever need

How does the author know what I am needing now or in the future, I (and most probably, most buyers) are buying for a specific project, I will buy another theme for a different project.

You’re up against thousands of other items, don’t try to be smart with descriptive words, sell me the item with an easy to understand title

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Gareth_Gillman says

I would rather delete my files the moment they get close to the 6th month and be sure no one can sell my time without my permission.

You’re missing the point, the buyer gets 6 months support from the date they purchase the item, not 6 months from when the item was added to the site.

Justin, Stew and Collis are responding to the thread so they are listening to feedback so give them time to work out the best route to take.

There will have to be comprimise from authors as it has to make financial sense for all parties to use the service.

Collis - the 6 months support is fair enough (although far better 1 month / 3 months) but don’t let authors choose whether they want to provide “support packs” to their authors, buyers will still get updates / bug fixes but they just won’t get support for the item after the initial support period.

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Gareth_Gillman says

Great news. Thanks for that! ;) I guess the support pack will have it’s own purchase code so we can make amendments to our support system. Will there be changes to API regarding that?
http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=2#1103518
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Gareth_Gillman says

I have had an idea for a support system like Ticksy for a long, long time and after the announcements of the support I am going to put some more time into making it work BUT I need info

I would like to get elite authors opinions who use their own systems (only because the amount of sales / tickets they get)

I have an idea on how it would work so want to run the ideas with users to get an idea if the idea is viable (authors will use it)

It’s like Ticksy but totally different in other aspects (tools, features etc)

Authors, send me a message through my profile and I will pick 2/3 authors to share the idea with to get their feedback.

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Gareth_Gillman says

I do believe it should be opt in to sell support time, don’t make authors have to support people who pay a few extra $$, the minority will take the piss out of it.

I disagree that authors should set their rate as then there is no universal pricing across the marketplace e,g,

New author from Indonesia sells their time @ $8 an hour

Experienced author from America will do it for $40 an hour

There needs to be a middle ground and I believe it should be like this:

- Buyers buy additional support in 1 month “packs” (who needs more than this?) this should complement the existing “free support” which should be 1 month.

- The price should be the same cost as the item e.g. $50

- If an author wants to provide customisation to their buyers, there should be a button next to the download button like there already is) which links to their Envato Studio profile, this is opt in.

I do the support for an elite author and he doesn’t want to do customisations to his themes so he sends buyers to an external service, let authors add this to their theme.

I said this above, the whole system needs to work for Envato, authors and buyers financially, it can’t be too expensive that it puts buyers off, it can’t be too cheap to put authors off and it can’t be a lot of hassle for Envato.

Let authors be in control of the system, let them decide if they want to be involved and let them decide how they control it.

I don’t think Envato should build a support system for authors (let the authors build their own, much easier) but make building / using them easier using 0auth as I really hate having to sign upto tens of different support forums.

If you give the authors a little control and make it easier to manage the support then most will be on your side.

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Gareth_Gillman says

About the paid support, I don’t know, I really feel that buyers will start to not buy items which are older than 6 months, because they will not be happy to pay for support.

It’s not per item e.g. Avada is over 6 months old so I need to pay for support, it’s based on a purchase date e.g. I bought Avada on 1st December, I get 6 months support from then

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