Posts by Gareth_Gillman

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Gareth_Gillman says

Fixed it, it’s a plugin that for some reason has broken so we renamed the plugin folder and the site works, always make sure you backup the site before doing updates to new versions of WordPress e.g. 3.2 > 3.4, or 3.9 to 4.0, it shouldn’t affect security releases e.g. 3.2.1

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Gareth_Gillman says

Ok thanks for your info. I have changed false in true. But where can I find the error?

It should show up on the page but it seems the error that you’re getting is stopping the body content to be printed.

Your 404 error page works (http://1gift2share.com/test) but no other pages

If you like I am happy to login via ftp and take a look for you, just send me the details through my portfolio <<<<

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Gareth_Gillman says

Turn on WP_Debug and that should give you an error message we can work from.

It will need to be done via ftp

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Gareth_Gillman says

5-10 days is the normal by what other authors are experiencing, the queues may be longer due to the WP plugin issue as it’s the same reviewers who do all items on TF

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Gareth_Gillman says

Basically you still get your 70% (so don’t worry) but the way Envato work out the commission has changed e.g.

Buyer spends £100

- Envato take 20% ($20) for their buyer fee
- Envato then transfer the other 80% ($80) to you (the author)
- You then pay Envato 10% ($10)for your "fees"

This leaves you with your $70 / 70% but in a wierd systems

Basically Envato now don’t pay you a commission for selling your item, the buyer and the author pay them for using their platform.

There is more info at http://themeforest.net/make_money/become_an_author

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Gareth_Gillman says

Something is definitely amiss I have bought hundreds of items for me and my clients and not one item that I have bought has been removed from my downloads page.

I have 1 item which the author removed from the marketplace and I have a warning next to the item that I can no longer download the item.

So lets try and work out why yours seem to have disappeared and my theory is:

the item(s) have been removed by the author (which they can do at any time) but then added again at a later date which gives the item a totally different ID but it still looks like the original item.

You have no recourse or right to get the new item updates as you bought the original item “as seen” which basically means when you buy the item, that is what you get, any updates in the future are at the authors discretion.

Now why an author has removed an item and re-uploaded it, there are a couple of possible reasons:

1 – they rewrote the items code from scratch and wanted to start from scratch 2 – they removed the item to sell elsewhere but came back to Envato later on

Your support tickets probably have been responded too, they normally go into the spam folder so check there, and it also depends when you opened them as it normally takes around 7 days to get a response to a ticket because of the amount of tickets that the support team are getting. You just need to be patient and they will get to your ticket(s) as soon as they can.

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Gareth_Gillman says

There is no defined list available of what will get your item accepted but I wrote a post on what the usual things a reviewer may look for, you can find it here

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Gareth_Gillman says



based on the above: payment providers fee is not 2$, maybe 30% of two dollars. (but more likely way less than that)
Paypal charge a percentage + 20c so for a $2 item they might end up paying $1 in fees to Paypal, which means if they weren’t making money on the sale at all (losing money actually).
envato is a big company with a lot of transactions, they directly negotiate payment fees with payments providers, the fee they pay is most likely part of a secret agreement between them and those payment providers. Those 20c are not indicative of how much they actually pay.

I know for a fact Paypal won’t ditch their 20c fee, they do change the percentage of the purchase depending on your sales but it’s still expensive to take payments through Paypal on smaller items (under $10).

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Gareth_Gillman says

based on the above: payment providers fee is not 2$, maybe 30% of two dollars. (but more likely way less than that)

Paypal charge a percentage + 20c so for a $2 item they might end up paying $1 in fees to Paypal, which means if they weren’t making money on the sale at all (losing money actually).

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Gareth_Gillman says


The payment surcharge was never meant for authors, it was for Envato to cover their payment fees on small one-off purchases but poor systems at Envato led to you getting the surcharge. As I said before, it’s basically was a bonus for authors for the last 2 years, it was never a guaranteed income source (not every purchase came with it).
Let me ask you something, if you want to get rid of this fee in the near future why implementing this 1$ under 10$ price and 2$ over 10$ price?

From http://marketblog.envato.com/news/buyer-services/:

Changing the handling fee is part of a plan we have to remove it entirely, and the change away from sharing this with authors gives us flexibility to chop and change it during this period.
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