Posts by Gareth_Gillman

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Gareth_Gillman says

You guys really do not listen, you just want to prove your statement, i was just asking who does that, we do want to work on re marketing in that scale envato or authors.

The authors and Envato, Envato do it when you reach certain elite levels or when they want to promote certain items or categories, otherwise it’s left up to the authors to do their own.

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Gareth_Gillman says

As I said, some of the bigger selling authors do their own advertising but Envato will be some as well, it’s common sense they would promote the top selling items, if I see an advert of an item selling 20k copies and one with 100 sales, I will be more impressed by the 20k, I might not buy it but it will encourage me to have a look at the other items.

You put your items on this site and Envato give you access to their buyers, they don’t have to promote your item, if you want more visibility to your items then you will have to do it yourself. Envato has thousands of items and cannot give every item equal exposure, it’s just not possible.

I do get annoyed with authors expecting Envato to just send them millions of sales because they upload their products, you need to be doing your own brand exposure.

Take Avada and ThemeX, both have their own sites, they do their own social media (twitter, youtube etc) which will be bringing in them sales.

I got a client ring me yesterday and asked me if I had heard of the theme shop “krown themes”, I told her they were a themeforest author (she is an existing buyer), she didn’t realise as she found their website through searches.

Being blunt here, get off your backside and do your own promotion, make a brand for your items and bring in your own buyers, don’t just rely on Envato to bring you sales.

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Gareth_Gillman says

Well with that much add’s, that 1k$ should ran out much faster then in a month.

Adwords credit is spent on the clicks and not views, you could have 1 million views but only 1000 clicks

Envato do some advertisements when an author reaches certain levels in the elite program, the author can then spend their “marketing budget” how they like.

Some authors also do their own advertising (it’s a good idea) and run them alongside the Envato ones.

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Gareth_Gillman says



Today I got a soft rejected item with this lovely message:

“Reason: Please remove the link in your help file that directs to your twitter and personal website. Also remove this from your description area, these cannot be included. Thank you!”

Another step towards evil corporate behaviour, but if I link from outside to the envato market you don’t have any problem with it. Think about it! :-(

Hi Michael, sorry to hear about the soft rejection. It sounds like there were some mixed messages in the rejection note so I understand your confusion and disappointment. The Review Team manager has been made aware of this issue so that the team can look at improving the information they provide to authors.

We have a couple of useful articles in our Knowledgebase that can help clarify what kind of promotion is permitted and what is not permitted:

From what I can tell, and in relation to your specific soft rejection (that you can fix and resubmit):

  • Your help file links to your personal Web site that contains links to competitors. This is not permitted. The compromise? You are permitted to link to your personal Web site from your profile page, just not from your item pages and/or help files. Another tip: Include a link to your Envato Market portfolio(s) from your help file.
  • Your help file also mentions where/how to obtain “freebies”. This is not permitted.
  • All good about mentioning your Twitter feed, no problems there!

I think we could actually provide some better guidelines on what can and can’t go inside a help file within items authors are selling, I’ll make a note to address this in the future. Meanwhile, if there are any specific questions or gray areas not already addressed in either of the aforementioned KB articles, please don’t hesitate to let us know.

Thanks for understanding, Michael, and apologies for any confusion with the rejection note. A quick review of your help file and item description and you should be good to go with your resubmission, good luck!

Hello Scott, it is always a pleasure to deal with you.

But honestly, some of the policies, like where I can link on my website, are non of your business. For me is freedom a very essential part of life and I have the feeling you (Envato) try to take more and more control over it. For the time being new and current submissions will be on hold until I make my mind if I can accept this “rules”. Somehow I am disappointed what Envato has become. You can tell this your boss.

Wish you all the best! Michael

Seriously? You are selling items on Envato’s marketplace, but you want to tell their buyers to go to another marketplace to buy other items? Can you see the logic of your plans?

It’s not Envato having more control, it’s them protecting their business and their buyers: Any serious business has this sort of rule in place, why should you be able to redirect Envato’s buyers which they spend lots of money to get them to buy (emails, adverts etc) to another marketplace.

I think Envato are incredibly nice in letting you add it to your profile description but in no way should you be able to promote other marketplaces (indirectly) via the documentation of an item sold exclusively on Envato

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Gareth_Gillman says

Doru, Kingdog linked to his post aka the official answer in the posts he locked so people are aware what is happening.

There is nothing anyone can do until Envato staff get back to work in a few hours, that is one of the drawbacks with Envato head office being based in Australia. It’s frustrating to have payments delayed but creating 500 threads on it will not solve it. Just be patient and it will get solved as Envato staff are made aware of the issue when they get to work

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Gareth_Gillman says

Interesting.. why so much interest from Microsoft though?

One of the biggest selling games on the xbox store so they buy to have more control over the development of future updates and possibly making future versions xbox only (like their other games, Halo, Fable etc).

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Gareth_Gillman says


I guess you lock these threads to avoid emotions taking over and the creation of paranoia and conspiracy theories. But trigger-finger-thread-locking doesn’t help this.
Since there are authors that received the payment correctly we can inform them that the problem is momentarily but we can’t do this inside locked threads. With little confirmation of this type people just get more paranoid while is exactly the problem that locking threads action aspire to fix. They will believe the problem is general and will get desperate, will take first flight to Australia available and in the morning Collis will find in front of the office authors from all over the world asking for answers. Will be a hell of a situation created by locking a thread.

It’s not the fact Envato don’t you talking about it but every author opens their own thread instead of keeping everything to one thread, that means staff have to update multiple threads when only one is needed.

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Gareth_Gillman says

Hi 81

Enfold doesn’t officially support WP 4.0 yet, you can check this in the right column on the enfold page, I always advise checking the theme works with the new version before updating your site.

you will need to contact the author, Kriesi by going to http://themeforest.net/user/Kriesi and they will hopefully be able to get a fix out soon

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Gareth_Gillman says

Safari for Winows hasn’t been developed since 2012 so it’s pretty much useless to test on it, I do a basic test but don’t spend any time fixing the little bugs (like IE 6/7/8)

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Gareth_Gillman says


It’s down to cookies, if envato can find a cookie of theirs on your browser then your affiliate won’t be tracked, are your clients buying on their pc’s or on yours?

Thank you for your reply Gareth. I always make sure that they are on their own computer and not on my internet connection.

Both clients had never heard of ThemeForest before either, so had never been on the site…

They may never heard of it TF but could have been on one of the other sites? Even by clicking on an advert! I would always say to delete their cookies etc before going ahead to make sure.

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