Posts by Gareth_Gillman

1073 posts
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Gareth_Gillman
says

@enabled that’s ging to be abused pretty hard.

1. Buy theme

2. Get support, get everything up and running.

3. Write a 1-star review with a refund request.

4. PROFIT!!!

yup, buyers will abuse it as they know it will be simple to get a refund, with the current system it’s far easier as Envato can’t / won’t be bullied into a refund like an author will.

Authors keep asking for a way to refund and it will never happen, there are too many hurdles that need to be jumped before a refund can be made, which an author would never be able to do.

1073 posts
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Gareth_Gillman
says






It’s a step in the right direction for Envato as Themeforest has a horrendous reputation for poorly built themes which aren’t maintained but Envato are combating this with the new requirements and guaranteeing support will help buyers feel more confident.
What if I told you, providing paid support system won’t solve crappy code?
Read what I said, it says the new requirements and support will improve confidence in the Themeforest brand, crap code will take longer to fix but they are moving in the right direction.

I don’t believe that paid support system is good for ThemeForest brand and certainly they’re not moving into the right direction. I can back my statement by counting the number of authors who disagree and prefers the old good support system. This new paid support system won’t simply scale in terms of demand+ higher expectations / cheap cost . They can’t even raise the cost of support since buyers will be turned off and look for some marketplace.

Look Envato is a platform where we sell things here (not on this account) and there are literally thousands of developers from all over the world. Each developers has their own rates. Maybe $29 (not including tax) for $58.00 item is a good amount from some countries, but for other it’s nothing.

Are you suggesting that giving the buyer more rights to demand for your time to complete your ticket support for 6 months for a small penny is a right direction? I honestly think it doesn’t make any sense. If you give support for FREE, buyers will love it and appreciate your effort for it. Unless you suck at customer service.

The majority of authors here who love building quality products and are happy to provide FREE support for buyers and not tie their OWN time to ENVATO terms with regards into this paid support system.

And by the way, crap code will be here forever unless WordPress improves their own code base.

In most cases nothing will change, except authors are paid to support a buyer beyond 6 months, but there will always be the 1 person who expects you to do everything for them as they have paid for support, but you get that said person already with the free support.

It is a step in the right direction as it enables buyers to see that supporting them costs money so they will value the support better, buyers will become more tolerant and you get paid when the buyer needs that extra support for their purchase.

Why is there a demand for buyers to get your time, they will get the same level of support before and after the 6 months, all they are doing is adding more time to their purchase to get support if they need it. As I said above, most buyers will respect this but you will get the tiny minority who will try and abuse it, which they already do. Just tell them to sod off and get Envato to refund them.

IMHO very little will change, but Envato really really need to be hammering home to the buyers that it’s not premium support but an extension to the item support, if Envato do this right it will work well, if they don’t then it could blow up in their faces.
My only concern is regarding bad ratings. Buyers have power in this area currently where authors do not. If you tell the minority to just sod off you will get 1 starred 99% of the time. If a refund is issued then surly a bad rating from this buyer should be removed as well?

This is where Envato need to improve their processes (see my first post) which will improve the confidence authors have in Envato to protect them when the minority customer decides to act silly. Authors can be held hostage over ratings, Envato need to put the ball in the middle of the court and enable buyers to leave honest reviews but also enable authors to report malicious ratings, and once a report is made then it needs to be actioned in a fair manner (at the moment, it’s regurgiated message of “review meets our guidelines etc”).

Envato have a lot of work to do to improve buyer and author confidence in them imho

1073 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
Gareth_Gillman
says




It’s a step in the right direction for Envato as Themeforest has a horrendous reputation for poorly built themes which aren’t maintained but Envato are combating this with the new requirements and guaranteeing support will help buyers feel more confident.
What if I told you, providing paid support system won’t solve crappy code?
Read what I said, it says the new requirements and support will improve confidence in the Themeforest brand, crap code will take longer to fix but they are moving in the right direction.

I don’t believe that paid support system is good for ThemeForest brand and certainly they’re not moving into the right direction. I can back my statement by counting the number of authors who disagree and prefers the old good support system. This new paid support system won’t simply scale in terms of demand+ higher expectations / cheap cost . They can’t even raise the cost of support since buyers will be turned off and look for some marketplace.

Look Envato is a platform where we sell things here (not on this account) and there are literally thousands of developers from all over the world. Each developers has their own rates. Maybe $29 (not including tax) for $58.00 item is a good amount from some countries, but for other it’s nothing.

Are you suggesting that giving the buyer more rights to demand for your time to complete your ticket support for 6 months for a small penny is a right direction? I honestly think it doesn’t make any sense. If you give support for FREE, buyers will love it and appreciate your effort for it. Unless you suck at customer service.

The majority of authors here who love building quality products and are happy to provide FREE support for buyers and not tie their OWN time to ENVATO terms with regards into this paid support system.

And by the way, crap code will be here forever unless WordPress improves their own code base.

In most cases nothing will change, except authors are paid to support a buyer beyond 6 months, but there will always be the 1 person who expects you to do everything for them as they have paid for support, but you get that said person already with the free support.

It is a step in the right direction as it enables buyers to see that supporting them costs money so they will value the support better, buyers will become more tolerant and you get paid when the buyer needs that extra support for their purchase.

Why is there a demand for buyers to get your time, they will get the same level of support before and after the 6 months, all they are doing is adding more time to their purchase to get support if they need it. As I said above, most buyers will respect this but you will get the tiny minority who will try and abuse it, which they already do. Just tell them to sod off and get Envato to refund them.

IMHO very little will change, but Envato really really need to be hammering home to the buyers that it’s not premium support but an extension to the item support, if Envato do this right it will work well, if they don’t then it could blow up in their faces.

1073 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
Gareth_Gillman
says


It’s a step in the right direction for Envato as Themeforest has a horrendous reputation for poorly built themes which aren’t maintained but Envato are combating this with the new requirements and guaranteeing support will help buyers feel more confident.
What if I told you, providing paid support system won’t solve crappy code?

Read what I said, it says the new requirements and support will improve confidence in the Themeforest brand, crap code will take longer to fix but they are moving in the right direction.

1073 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
Gareth_Gillman
says

Envato aren’t controlling your time, they are offering you an option to promote you support your items and the customers can buy extended time for the item.

Basically it makes your items more appealable as you are guaranteeing your item will be supported for X time so the buyer can feel confident

Cost wise, there needs to be some work from Envato to make it affordable to buyers but also so authors can feel valued for their time. Envato will never let you set your own rates as it would add inconsistency to items (Author A will want $60 an hour, Author B $20) and will confuse buyers.

It’s a step in the right direction for Envato as Themeforest has a horrendous reputation for poorly built themes which aren’t maintained but Envato are combating this with the new requirements and guaranteeing support will help buyers feel more confident. Most authors already provide support for their items and won’t see any difference apart from a few extra $$ when a buyer wants more support BUT Envato really have no nail home what support is, what you do get and what you will not, and also make it easier for Authors to report problem buyers (the very small minority) and make authors feel like Envato care about them by dealing with the ratings and the support flow.

1073 posts
  • Has been part of the Envato Community for over 5 years
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Gareth_Gillman
says

not sure if the link stille exists but you could download a free copy of RevSlider to update your theme if your theme was affected, just go to the revslider download page.

if the link doesn’t exist anymore then there is only one other option which is to buy a license for revslider and update your copy manually, that will also give you future updates for it.

1073 posts
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Gareth_Gillman
says


Has anyone got an example code to grab data from the API? The documenation is non-existent and I am not any good at Curl… I just (at the moment) want to be able to grab all the categories from Themeforest (https://build.envato.com/api#market_Categories)
Hi Gareth, what language or framework are you using? Let me know and I’ll see if we can add some code samples for you ASAP.

PHP

1073 posts
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Gareth_Gillman
says

I am using the personal token and not oAuth if that helps

1073 posts
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Gareth_Gillman
says

Has anyone got an example code to grab data from the API? The documenation is non-existent and I am not any good at Curl… I just (at the moment) want to be able to grab all the categories from Themeforest (https://build.envato.com/api#market_Categories)

1073 posts
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Gareth_Gillman
says

@go-themes – have a look at the license information at http://themeforest.net/licenses/standard?license=regular – You need an extended license if you are charging someone to use the website / service, as long as you are using the theme on the frontend of the service you need the license. It doesn’t matter if the backend was pre-built or custom built for the service.

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