Unfortunately when buying any digital media from Envato you are buying an “as is” item which means if you can download it when you purchase it then you can use it. If you don’t download it straight away and it’s removed from the site then you have no recourse to the item.
As you are aware Envato is the middle man, they just sell the items which are created by individual authors, and as an author it’s their right to remove their item at any time with no notice or liability to their customers. Certain items have to be left on the site for a certain time but these are exceptional items which have been entered through competitions.
There are only 2 ways you will get a refund from Envato:
1) You buy item, don’t download it and then it’s removed from sale
2) Your item is faulty, Envato has found the fault and the author hasn’t fixed it
When you buy an item, download it straight away and then backup to another source, this means you have 2 copies of the item incase the item was removed and you suffered a fault with one of your items. I recommend backing up to a cloud storage such as dropbox as then you’re pretty much bomb proofing your item.
Unfortunately there are unscrupulous people out there who lie, cheat and steal so these rules are in to protect Envato from them. It just means you need to backup your items so you always have a copy.
p.s. when you download an item you’re agreeing to the contract which states you can use that item for 1 purpose, it doesn’t matter if you download and not use on a project as Envato has no way of tracking how you used the item so the license agreement is made when you make the download.
this is the one I received today – http://us1.campaign-archive1.com/?u=01a7104df9f31fd41e34ccbed&id=9736264b9a&e=ee687cb8a6
The billing address is only requested on first purchase, it’s needed for the new EU VAT rules which make any EU buyer have to pay upto 27% more for your items.
The checkout is a requested feature for a few years, lots of people buy multiple items at once and the old system was confusing and tiresome to do that.
Always been this way, it’s in the tos and on the payment page, you just need to email support and they will re-instate your credits.
Credits are like gift cards, they have a limited life (12 months)
1) Unzip the file and upload the theme file zip contained in there
2) Go to the download page and download the “installable WordPress files only” option
p.s. do a search and you will find this advice 2000000000 times
One thing that has come out of this is that Envato are making stuff up as they go along, their “platform” doesn’t follow the normal platform rules, it has a hybrid of a platform and a reseller.
Collis, you are either a platform or a reseller, if you are a platform then you need to stop doing the reseller parts and become a proper platform:
eBay (probably the biggest platform):. I sell an item, I set the price and when my item is sold the money is paid directly to my PayPal account by the buyer.
Envato: I upload an item but I am told it’s being sold for $50, buyer pays Envato directly and I ask for a withdrawal in 4 weeks.
eBay: I upload any item I want as long as it’s legal and follows the sites policies
Envato: I can attempt to upload anything I want but Envato will reject it if they don’t like it on their site
Just those 2 examples show you are a reseller, you cannot have your cake and eat it Collis, you either become a full platform or you do the honorable thing and go back to the commission system which was what most authors signed up for. You say it was poorly chosen words (and poor business knowledge) but it wasn’t really like that. You actively promote “you do the creative, we do the rest”, which is what a reseller is.
This should be really simple but you are really making it difficult with your vague answers, you honestly cannot be a marketplace when you have so much control over everything. You are basically lying to the authors (your partners), you cannot honestly believe you’re a platform when you are picking and choosing which parts you want to be involved in.
I said this months ago and it’s still true, it’s a money saving exercise, by using the reseller system Envato would receive all payments and then send out commissions to the authors (which they do) but they would have to pay tax on all money coming in, by moving to the “current system” then they only receive the buyer and author fees (so only a max of 50% of the item price), so Envato have basically reduced their tax bill by 50%. Working it out could mean millions saved for Envato.
Envato has always promoted as the reseller platform, authors would get the commission from the item, but now they are trying to say that it was poorly chosen words and they actually meant that authors are the sellers and Envato just take their fees from them.
Unfortunately Envato are now a “corporate” company turning over millions per year, and they have a duty to reduce their tax bill (Google, Amazon, Starbucks also do it). Authors are still receiving the same amount but due to trickery of the money Envato actually are receiving 50% less tax wise.
Unfortunately this change means some changes for the authors, they potentially have more paperwork to do in regards to their income.
I have no problem with Envato changing their platform but they need to be honest, lieing to authors that it was always this way is treating them with contempt, be honest and admit that you were advised to switch to the new system due to the tax being paid by Envato.
I am sure that’s what most authors want is transparency, be up front, tell them what’s going on and work together. Releasing the new information 2 days before the change isn’t helping either.
You clicked the wrong button, see screenie
You need to click the free download button at the top, not the add to cart button below
It is only the product images I don’t want. It is for restaurants and they don’t want to have to take photos of every dish they make. A bit like just eat.
Couldn’t they buy images from photodune to fill the space, the image doesn’t need to be 100% accurate but will give a visual representation of the food.
Just eat can get away with no images due to the small size of the menu area, if you copied their style for it then it would work.
If using a traditional ecommerce layout then images will be needed imho.
Why wouldn’t you have images with the products? Most buyers will be looking at the images before purchase (unless it’s a download etc) but images make the site and product stand out, having a page just of text and a button doesn’t look good.