Posts by Gareth_Gillman

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says



based on the above: payment providers fee is not 2$, maybe 30% of two dollars. (but more likely way less than that)
Paypal charge a percentage + 20c so for a $2 item they might end up paying $1 in fees to Paypal, which means if they weren’t making money on the sale at all (losing money actually).
envato is a big company with a lot of transactions, they directly negotiate payment fees with payments providers, the fee they pay is most likely part of a secret agreement between them and those payment providers. Those 20c are not indicative of how much they actually pay.

I know for a fact Paypal won’t ditch their 20c fee, they do change the percentage of the purchase depending on your sales but it’s still expensive to take payments through Paypal on smaller items (under $10).

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says

based on the above: payment providers fee is not 2$, maybe 30% of two dollars. (but more likely way less than that)

Paypal charge a percentage + 20c so for a $2 item they might end up paying $1 in fees to Paypal, which means if they weren’t making money on the sale at all (losing money actually).

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says


The payment surcharge was never meant for authors, it was for Envato to cover their payment fees on small one-off purchases but poor systems at Envato led to you getting the surcharge. As I said before, it’s basically was a bonus for authors for the last 2 years, it was never a guaranteed income source (not every purchase came with it).
Let me ask you something, if you want to get rid of this fee in the near future why implementing this 1$ under 10$ price and 2$ over 10$ price?

From http://marketblog.envato.com/news/buyer-services/:

Changing the handling fee is part of a plan we have to remove it entirely, and the change away from sharing this with authors gives us flexibility to chop and change it during this period.
654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says




Hey,

I don’t agree that this story proves a problem in our review system but it surely proves that super heavy marketing works! :)

Cheers,
Iman
Fact of the matter is that the theme met the marketplace standards, and yet was rejected three times by a reviewer who clearly was not capable of making the right call…

I watched the interview and I believe it was rejected for the right reasons by the reviewer but they used some contacts to get the item seen by the more senior reviewer who then made a decision based on their experience to accept it (with some edits).

This in no ways says the original reviewer was at fault as they reviewed it according to the Themeforest standards but the senior reviewer may have disagreed with their reason(s) for the rejection and over-ruled the original reviews.

It happens, one real life example, I was querying my gas bill and the staff member disagreed with my points of view but passed me onto their supervisor who agreed with me and made changes which I was happy with. We all have our own views, if someone is over-ruled by a senior member of staff, it’s not because the original staff member was wrong but that the senior member has more experience and made a different decision based on that experience.

When an item is reviewed, there’s three possible outcomes: hard reject, soft reject and acceptance. For each review, one of these outcomes is the correct one. With the theme in question, the review process came out wrong, it’s as simple as that. The outcome should have a been a soft reject, not a hard one. So yeah, I do feel the initial reviewer was wrong… If that’s reason for everyone to jump at my throat, so be it. We’re al human and we all stuff up from time to time; there’s really no reason to pretend that the reviewers are super human creatures who somehow never make the wrong call…

And where does this leave the authors who are also wrongfully rejected? It’s almost impossible to reach someone through support these days; so what options are left for those without an Envato hookup to get a more experienced reviewer to look at their submission?

There are 3 outcomes but getting to the outcome isn’t as simple as “I like it, accept” there are a lot of steps the reviews go through before accepting an item, examples are:

- Item uniqueness – is it unique enough to generate sales and to stand out on the site

- Item capabilities (tf / cc) – does it have a feature that other items don’t, does it do a certain function a better way than a current theme

- Item design – is it a polished design, does it meet the standards of a premium theme

- item quality (Tf / CC) – does the code for the item pass all the relevant tests (w3c, wordpress unit test etc)

I believe the reviewer made the right decision in rejecting X as it doesn’t meet the same design standards of other themes (imho) but it is a totally different theme to others and therefor could be accepted due to the uniqueness of the theme. This is where the senior reviewer came in and let the design issues slide because the theme is different to others.

If your item is rejected you ask for help from the forums, in most cases authors give you good help on getting your item accepted but I believe it would be a very rare case for a review to wrongly reject an item

I have been rejected and will continue to try and get my items accepted but I know that if my items were good enough they would be accepted, it’s not worth getting worked up over being rejected, it’s just part of life and you just dust yourself down and get back on the horse.

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says


This is why I absolutely hate themes that pack every known popular plugin into their theme, ok it saves me $15 buying the plugin but I am at the authors mercy when they fix issues / updates to the plugin as I don’t get my own purchase code.

I would rather spend another $15 buying the plugin to:

1 – get support from the plugin author

2 – get updates of the plugin straight away

This is constantly happening and it’s a pain in the ass for theme users, the last big one was TimThumb and it took months for sites to be fixed.

Envato need to sort out a way a theme author can bundle a plugin in their item but the theme buyer still get updates for the plugin incase the author has abandoned the theme. Not sure how this would work but there does need to be a solution

Just wanted to point out that even if the plugin is bundled with the theme , you can always purchase that specific plugin if you want extra support for it :)

Best regards, Stefan

I know that and have done it but most theme buyers won’t, there is a major flaw in the current system which Envato needs to look at to protect buyers from this kind of thing

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says

This is why I absolutely hate themes that pack every known popular plugin into their theme, ok it saves me $15 buying the plugin but I am at the authors mercy when they fix issues / updates to the plugin as I don’t get my own purchase code.

I would rather spend another $15 buying the plugin to:

1 – get support from the plugin author

2 – get updates of the plugin straight away

This is constantly happening and it’s a pain in the ass for theme users, the last big one was TimThumb and it took months for sites to be fixed.

Envato need to sort out a way a theme author can bundle a plugin in their item but the theme buyer still get updates for the plugin incase the author has abandoned the theme. Not sure how this would work but there does need to be a solution

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says


Hey,

I don’t agree that this story proves a problem in our review system but it surely proves that super heavy marketing works! :)

Cheers,
Iman
Fact of the matter is that the theme met the marketplace standards, and yet was rejected three times by a reviewer who clearly was not capable of making the right call…

I watched the interview and I believe it was rejected for the right reasons by the reviewer but they used some contacts to get the item seen by the more senior reviewer who then made a decision based on their experience to accept it (with some edits).

This in no ways says the original reviewer was at fault as they reviewed it according to the Themeforest standards but the senior reviewer may have disagreed with their reason(s) for the rejection and over-ruled the original reviews.

It happens, one real life example, I was querying my gas bill and the staff member disagreed with my points of view but passed me onto their supervisor who agreed with me and made changes which I was happy with. We all have our own views, if someone is over-ruled by a senior member of staff, it’s not because the original staff member was wrong but that the senior member has more experience and made a different decision based on that experience.

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says


A lot of items were increased in price a few weeks ago so you might not see a decrease in revenue. Envato have reduced the $2 surcharge for items under $10 to $1 and to 0 over $75 so buyers might end up spending a little more.

wishful thinking.

envato needs to pay authors the percentage of the price shown to user.

how much payment provider fee envato pay on each transaction is not author concern. is part of their job of running a business called “online store”.

Envato do pay you your percentage, but before you were getting a percentage of the “payment surcharge” as well but they have now stopped this.

The payment surcharge was never meant for authors, it was for Envato to cover their payment fees on small one-off purchases but poor systems at Envato led to you getting the surcharge.

As I said before, it’s basically was a bonus for authors for the last 2 years, it was never a guaranteed income source (not every purchase came with it).

IMHO if it was my business I would have also taken it away as it was a business cost and not an author cost. It will hit authors who sell on GR and VH most (those with $1-$5 items) most but hopefully an increase in sales will come from the reduction in the cost of the surcharge, as your items are now $1 cheaper.

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says

Hi all, so when i understand it correctly, as an author I will earn

1. the same as before when the buyer do not buy with e.g. paypal 2. earn less if th buyer uses paypal, as the transaction fee will not be split between envato and authors anymore.

So generally I will earn less.. I hope the plan to get new buyers works out, so that it will be at least somehow compensated.

1) No, you only earn the same if the buyer pays with their credit

2) You only earn less if the buyer pays by a straight payment (not just Paypal)

A lot of items were increased in price a few weeks ago so you might not see a decrease in revenue. Envato have reduced the $2 surcharge for items under $10 to $1 and to 0 over $75 so buyers might end up spending a little more.

654 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Provided great contribution to our forums
  • Has been a beta tester for an Envato feature
+4 more
Gareth_Gillman says

We can’t contact you as you don’t have an author account but I would be happy to talk more, I am UK based like yourself so we can chat over the phone if needed :)

by
by
by
by
by
by