Which leads us to the next question: why do we even have to bother creating the preview file (at least for motion graphics and stock footage categories) if they are being processed afterwards again? Why not just upload the main video and let the servers compress/create preview video?
I’m agree, but I think the reason is that they have not taught it to add watermark above.
Hello colleagues! Just now approved my new project here and I see some different between preview file which I uploaded and video preview which I see after release. I see that after approve my preview looks worse. It has lower quality and some artifacts. Does anybody has the same problem? Thanks for feedback.
http://videohive.net/item/wedding-photos/6993270?WT.ac=search_thumb&WT.oss_phrase=wedding&WT.oss_rank=5&WT.z_author=CleanAndSimple http://videohive.net/item/the-story-of-us-wedding-invitation/7203302?WT.ac=search_thumb&WT.oss_phrase=wedding&WT.oss_rank=28&WT.z_author=creativethings These two take forever to load, the other videos are fine.
for me these 2 videos load normal
Wow! Thanks for screenshot, Creattive! I didn’t see this links before because I always had used grid view in portfolio. So I think it’s imperfect interface and my carelessness.
1. It is true that many homepages are locked in China, but if that would be the case, how did he purchased the item?
Did he purchased the item? When he contacts you per mail through the contact form on your profile, there is a link where you can see if he has paid for your item.
2. Always be careful when giving out alternate download links. Buyers can get a full refund if they didn’t download the file from the marketplace. It does not really break any rule if he is in fact a buyer from you. You just may not give the item away for free when you are an exclusive author.3. Go to oyur portfolio. There you can download your own files.
Hi Creattive and thanks to your answer!
1. Yes, I know about link in mail and I see that he buy my file but it not answer to my questions.
3. I don’t see download links on my own files. I just see “Purchase” button as any other user. Also I have “download” section where I can download files which I purchase, but there are not links for download file from my portfolio. Can you show screenshot where I can found download links to my files?
Hi! I just got text message from buyer:
Hello, I bought your video, but because I cannot download in Chinese,, there are other SkyDrive?. And now I have few questions: 1) Are Chinese buyers can’t download files from envato marketlaces? 2) Is it normal practice to give Chinese buyers alternative links for download files? I’m not sure, but I think it can violate some marketplace rules. 3) And finally: if it is normal to give alternative links for downloads, what can I do if I do not have file which I sale here. It’s not joke! I broke one of my old hard drive with some videohive archive and now I do not have this files. And if you know the authors do not have access to their files on videohive and they can’t download own files from marketplace.
Thanks to answers!