Posts by GravityDept

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

For the price of 1 dream car, you can buy 10 dream motorcycles and keep them all in a 2-car garage.

Just bought #3 this weekend: Ducati Scrambler. Won’t be delivered for 4-10 months though…

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

For anyone who missed it, we won’t be introducing paid updates. - If we get this wrong, we risk losing buyers — and this risk is very real.

You are getting this wrong, you risk losing authors — and this risk is very real.


We shared our decision on paid updates/annual renewals earlier on in the thread, as well as in previous threads on this topic. - This is a decision we reached after months of discussions, research and analysis.

As I recall, Envato asked a whopping seven buyers if they wanted to pay for anything extra, they obviously said “no”, then Envato waited eight months while the forums screamed “Nooooooo!”.


Authors update items in many different ways…some only do basic updates and security patches. Others try to continuously add value through new features. Some do both and everything in between.

So build us tools to define our support per item. It’s your job.


Buyers are fearful of having to pay for a basic updates/security patches in the future and some have said they would not buy that item if they had to, meaning the author may not get the sale in the first place.

Those updates have the most value. They should be charged for. I don’t want buyers who can’t recognize that because they’re the same people hounding us with abusive comments and hostage 1-star ratings.


To get around this, we’d need a major/minor versioning system – major for value-add updates (possibly paid) and minor for basic/security patch updates (possibly unpaid) – this would add a lot of complexity and considering that authors update in very different ways would be hard to manage.

No it wouldn’t. Just make licenses renewable annually. It’s the buyers choice whether they continue purchasing updates or not.


We consistently hear support is a significant ongoing cost for authors that is mounting with time so we want to address this as a priority but not rule out addressing updates at some point in the future.

Read the forums. You consistently hear that annual licenses is the best way to address a growing support burden. You’re choosing the system that involves the least work for Envato and the most work for authors.


As an example, just last week we had one of our big buyers contact us to let us know that they had started looking outside Envato because of the discussion here around paid updates.

Fearmongering, huh? Just last week you had 60 authors tell you paid support is not wanted and annual licenses are wanted. Are you not afraid?

So much for the might of Rome. Shadows and dust…

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

Envato, if you don’t hear us Authors, at least listen to the Buyers

WE ARE NOT THINGS

Envato is pushing us all down Fury Road. Out here, everything hurts. You wanna get through this? Do as I say. Now pick up what you can and run.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

@ UBLThemes: It will be kept up to date, but I’m distributing the updates. Buying a license from ThemeForest won’t require you to make another purchase to access new features. It’s the same item. Buyers will pay for continued support in the form of updates (which is 100% the author’s discretion according to Envato’s terms).

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says


My mouth only tastes bad these days. I’m calling it Envato mouth.

Ridiculous reality: I’ll just opt-in so I don’t get a stupid “not supported” label all over my work. Then on my profile and item pages I’ll tell people not to buy the support packs because it changes nothing with regard to my support. I’ll charge for updates on my site (because that has value) and do good support there.

I’ll earn exactly what I think my work is worth, and Envato can keep playing yo-yo with buyers’ expectations and authors’ livelihoods.
I 100% agree with you, I am 110% against this paid support move, but you do realise that selling updates for a theme which is on themeforest.net is against Envato’s exclusivity agreement?

I’m selling the updates not the item, which remains exclusive. It’s the same as selling priority support or customization externally. Updates are not a requirement to sell any item at Envato (look how many abandoned items are still for sale because of this) so they have no right to object to selling updates. Or I’ll just go non-exclusive and undercut them 10% while keeping 100% of the profit. That’s where Envato is pushing authors.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says






What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?

THIS ITEM IS NOT SUPPORTED

We do notice the giant boot Envato is raising over our toes.
Unfortunately yes – in previous discussions staff said there is no opt-out of extended support offer if you choose to support, you would have to opt-out of support.
Seriously!? Good grief…..
For reals, official response here
So basically, it’ll say we don’t support – if we don’t do it Envato’s way?
Sure seems that way. That certainly leaves a bad taste in your mouth right!?

My mouth only tastes bad these days. I’m calling it Envato mouth.

Ridiculous reality: I’ll just opt-in so I don’t get a stupid “not supported” label all over my work. Then on my profile and item pages I’ll tell people not to buy the support packs because it changes nothing with regard to my support. I’ll charge for updates on my site (because that has value) and do good support there.

I’ll earn exactly what I think my work is worth, and Envato can keep playing yo-yo with buyers’ expectations and authors’ livelihoods.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?

THIS ITEM IS NOT SUPPORTED

We do notice the giant boot Envato is raising over our toes.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

My thoughts haven’t changed:

So glad I built the platform to sell products (with paid updates) from my website.

I’ll be opting out of this mess in a heartbeat, and giving my customers the support they deserve and the updates they need on terms set for my business.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

Honestly, this isn’t very good. Should’ve been designed mobile-first so the hierarchy makes sense. It’s just the desktop layout crammed column after column with the description truncated.

How did this possibly take 2 months? It’s literally 10 lines of CSS and JS.

Still no utility classes, no PICTURE support, and no SRCSET support. That’s what authors actually need. That should’ve taken a few hours at most to implement and document.

See: http://themeforest.net/forums/thread/coming-up-responsive-item-page-what-authors-need-to-know/167485?page=1&message_id=1233023#1233023

Not to mention ramming the tab-nav into a SELECT menu. That’s the absolute laziest approach and Envato reviewers would reject it in a second. Not surprised but still disappointed.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

Just be sure you read all that you are expected to do when installing themes and work out your taxes and Envato’s commission from the $50 a customer pays – works out for US based providers to be around $24 total earning. You should ensure you are comfortable with that.

Really tough decision:

Earn $24 (what Envato thinks my time is worth) via Envato Studio, follow whatever “rules” are imposed, and be subject to rating abuse.

OR

Earn $100 (what I think an installation is worth to buyers who can’t do it themself) independently, define my own terms, and handle customer support myself.

Authors need the ability to opt-out of install services being offered on our products — full stop. Envato doesn’t have the right to sell services on products we own the copyright to.

by
by
by
by
by
by