Hopefully this will make finding the right item even easier. Authors are encouraged to be descriptive with item tags to help their items appear in relevant search results.
This also highlights some dirty author practices. Lots of way to twist queries now to find black hat tactics, examples:
PrestaShop themes using the “magento” tag: http://themeforest.net/tags/magento?category=ecommerce&date=all&price_max=&price_min=&rating_min=&sales=&sort=sales&term=&utf8=%E2%9C%93&view=list
OpenCart themes using the “wordpress” tag: http://themeforest.net/tags/wordpress?category=ecommerce&date=all&price_max=&price_min=&rating_min=&sales=&sort=sales&term=&utf8=%E2%9C%93&view=list
I thought tags were checked by the reviewer to avoid spamming?
An author that earned $250k paid almost $80-90k to Envato … ... Guys, that’s 80,000 dollars. Imagine spending those on advertising yourself, you think you wouldn’t get exposure that way?
... ...And considering these changes are due to next year, delaying it further is NOT okay, if you need a damn month to write a blog post claryfing the situation, how much time do you think we’re going to need in order to re-think our whole business situation? And considering December is coming, having one month to re-consider all our choices is not what we’re looking for.
For $80k you could pay for sponsorship on top blogs, direct marketing, display ad retargeting, and quite a few conferences. Too few authors think this way (like businesses). When Envato does announce its decision, they’d better also be prepared to justify their cut because that’s the first question coming in the forum.
Exposure is cheap these days. I want services the benefit me as an author for your 30% (or more).
Agreed. Every day Envato waits to communicate is one day less before January 1st when the responsibility (potentially) fully shifts to authors. People take holidays off. Thanksgiving, Chanukah, Kwanza, Festivus, Christmas, and New Years all come in the last five weeks of the year. It’s not easy to book time with the accountants and lawyers now. We’re getting pushed into a corner.
I want to love Envato again, but that’s slipping further and further away.
After reading the support policy, it sounds like it a pretty accurate description of how authors have behaved for years but with advertising for Envato Studio and Microlancer injected in.
I don’t think any authors will have issues with opting in under those terms, except for the fact that this doesn’t address how paid support will play out in the real world.
It’s not hard to picture any buyer’s reaction when I say: “Sorry, you need to buy a support pack to ask a question” or “Sorry, you asked 5 questions. You need to wait 5 months until the next support period starts so you can buy a support pack.” They’re going to hate it.
I will opt-out of paid support, but still provide support. I’m sure Envato will present paid support in a manner that mildly shames authors who don’t opt-in. This will tear down a lot of good relationships between authors, buyers, and Envato.
If Envato goes forward with paid support (I think they shouldn’t) then the fair-use policy needs to be a lot stricter than: “There are no strict rules about this but as a guide, buyers we’ve spoken to have said up to 4 or 5 support queries in a support period seems fair.”
The only way I see paid support being not abused is if you charge per ticket, i.e. buying a support pack buys you five tickets. Buyers spend tickets to ask questions. Again, I think this is a terrible idea.
I plan to continue offering support the way I always have. If a buyer is polite and asks a legit question then I’ll help. If they’re a dick I don’t care how many support packs Envato sells, then I’m not helping them. I have no interest in being roped into working for dicks for a pittance.
Umm, working on localhost is the answer. How does “moving all the time” prevent this? If you’re switching computers throughout the day, then start using git instead of trying to work on the server.
It really comes down to the few bad buyer experiences that screws everything up for all buyers. Perhaps the best approach would be allow authors to personally address these experiences.
What happens when Envato promotes a universal author support policy, and a single author gives a buyer a terrible experience?
Today, we can say “every author is different” you just got a bad egg, but with a universal support policy the buyer will have been actively led to believe this is the standard promoted by Envato.
That’s a real problem. Envato can’t realistically present a unified support policy because they’re not the people delivering it (we are). The policy won’t improve bad support any more than the rating system.
Let’s say there are 2000 ThemeForest authors. That’s 8000 tokens per year. Roughly 22 tokens used per day. So right off the bat, you’d probably get less than 4 days of exposure (assuming Envato put 20 updated items on the homepage).
I don’t think there’s any way to go back to a system where homepage exposure equals sales. The market is simply too big and too many items are accepted.
Paid updates would make improving items viable, but that ship has sailed
Here’s a theory. The traffic drop is real, and it’s forcing Envato to evaluate alternative revenue models (that they’ve neglected for years) instead of authors banging out items non-stop for a pinch of exposure.
Hey @stewboon, that was an elegant way of saying shut the hell up. Envato and the 15 “chosen” authors got this decision. Disappointing, but thanks for the heads up.
I was one of the “15 chosen authors” (actually only 8 participated), and we didn’t determine this decision. The requests for paid updates were ignored there too. Envato didn’t even respond back. It was just a Google Doc for authors to poke holes at the inevitable support policy, and Envato continued as if nothing happened.
After sleeping on @stewboon’s official response, I’m angrier. The proposal was simply Envato’s final decision, and the 400+ comments here are simply a pressure release valve for Envato. They’re steam into the air.
No dashboard notification, no email after another uproar gets its final Envato comment — just make the thread un-sticky so it disappears. I predict authors will start doing the same.
Thanks for your views over the last few days. This is a complicated topic as indicated by the many different opinions shared here. However, after months and months of research, careful analysis, thought and planning, we really do believe this clearer, more sustainable model for support is the best decision for the entire market, both buyers and authors.
Thanks @stewboon, but very disappointing. I won’t be charging for support, and very glad I’ve been building tools to sell updates outside Envato.