Who cares about rating hypocrisy? Pricing hypocrisy is the real problem.
Price items well below market value by making support optional. Then position the marketplace to actively discourage not providing support. Take one guess who profits, and who bites the bullet. Economies of scale at work (against authors).
Bermuda, Norway, Australia (no particular order)
I had the #1 seller in the Magento category for 2 years straight: item was never featured.
I think one of the criteria is you need a portfolio with at least three items to be a featured author because that’s what the layout renders (which is stupid). I built/supported one item only: was never a featured author.
So from my observations, sales are definitely not the deciding factor.
Bummer, maybe next year.
Too bad this is on June 7th — just a bit too early. IRCE starts on June 10th, and I’ll be in Chicago until the 15th to give a talk there. Wonder if anyone from Envato will still be in town?
Well, that depends on the author. If you explain the situation some might be fine with giving support considering they got 2 sales out of it. But your client wouldn’t be able to download updates for the right product then.
It basically sucks, but I’ve had dozens of customers do the exact same thing. Unless Envato builds a “license transfer” function, there’s no good way to handle it except buying with the right account. That will probably never happen because you could pass around licenses for free (not what authors want).
You basically have three options:
1. Give the client your Envato account and make a new one for yourself. Not feasible if you’ve bought anything else.
2. Tell the client they need to buy the product again for himself if he wants to handle updates independently. The client stops trusting you.
3. Bite the bullet and tell the client you screwed up. Refund the client what you charged him for the theme, and have him purchase a new license. Yes, you eat the cost of that mistake but it’s the right way to handle it.
If your client is ever going to contact the author for support, do everyone a favor and make them buy the product instead of you.
You can transfer rights to the client, but the purchase will indefinitely be attributed to your account. So any purchase verification (i.e. what every author requires before giving support) can’t be done by the client.
The only workaround is if the author has implemented a custom support forum beyond Envato. It’s a messy business but that’s how Envato structured it.
We’re happy to pay an annual subscription for plugins such as Gravity Forms, so I don’t see why this pricing model can’t be applied to themes and plugins on here.
Basically the theme is sold with 12 months of updates free, and after that customers need to renew their subscription if they want to continue to receive updates.
This would pay authors development costs, provide an incentive for them to keep their themes up to date and compatible, and provide customers with a product they can rely on.
Everyone’s a winner, even Envato as they get more commission.For idiots that just want a quick, cheap fix they can decide not to pay a subscription when their 12 months expires, or buy a cheap theme from authors that aren’t participating in the subscription model.
Exactly. This is very close to how my new platform works (minus Envato having a cut — snooze/lose).
If you plan to abandon all your buyers after sales dissipate in 3 months, then hack up Bootstrap all you want. Screw those buyers and do it quick/dirty.
If you plan to maintain the theme and not screw over buyers, then leave the Bootstrap core untouched and extend the classes in a customization file so it can be cleanly upgraded/modified.
Note: this applies to all third-party code.