Posts by GravityDept

581 posts Magento Elite & Gravity Maker
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GravityDept says

Wondered if this was legit and then I saw the word “warfighter”. BAE loves to say that instead of soldier. It’s still very odd that a massive company would solicit for a developer in this way without any industry connections. Beware.

581 posts Magento Elite & Gravity Maker
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GravityDept says

You don’t need a shopping cart to include a quantity field.

581 posts Magento Elite & Gravity Maker
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GravityDept says

Great suggestions, only one of which I’d already spotted :) This should all be fixed pretty quick.

Any updates on this? It’s been a week and these issues are still making comment notifications a pain to live with: http://themeforest.net/forums/thread/seven-ux-blunders-in-item-comments-envato-should-have-fixed/86345?page=3#747479

581 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
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  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
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GravityDept says

When the user places mouse over the item rating, more detail displayed:
http://graphicriver.net/forums/thread/the-rating-system/33411 \\

The rating breakdown should always be shown, and definitely not be triggered by hover. That content won’t exist on touch devices.

There should be an accurate “calculated rating” like 4.78, then the stars graphic, then the number of reviews. Beneath the rating breakdown add a link to a rating page. Example: http://cl.ly/NQz0

\\

The feedback page should show written feedback associated with each review.


This whole star rating thing, without buyer reputation, just sucks. We just got one buyer raging in item comment, rating one star and warn others not to buy a plugin because we didn’t add a feature which was never mentioned in description nor showcased in the preview.

No matter how well you show those stars, as long as you allow some buyers to destroy rating of your items just because they can or to blackmail authors (especially new ones) in order to get free customization, the rating system will keep sucking.

Either introduce reputation, allow author to dispute bad ratings or get rid of the whole star thing and replace with a like system.

Buyer reputation is absolutely necessary. It’s the reason eBay was so successful at creating trust between strangers.

Even if Envato shows full review stats and requires a review blurb for every rating that still won’t protect against jackasses ranting in a very damaging way. However, if other users could see that this person always rated items badly and complained / demanded free work — then the playing field levels.

The marketplaces have aspects of a social network, but zero accountability. If Envato starts thinking about reputation in a serious way, then the user profile should adapt significantly. Your credibility will be judged by things like items you rated, your review feedback, recent comments on items, and forum interactions. These things are almost entirely invisible currently.

AND…Envato needs to step up getting users who are happy to write reviews. Amazon sends a reminder 30 days after purchase inviting customers to write a review. The rating system is so skewed toward bad experiences because so few people who are happy share it.

581 posts Magento Elite & Gravity Maker
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GravityDept says

Is this minimal enough? http://themeforest.net/item/acumen/97846

It’s designed specifically for customization so you don’t have to override a lot of styles.

581 posts Magento Elite & Gravity Maker
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GravityDept says

The current system is just a temporary measure while we get something better on the books.

Honestly, that’s obviously not true. The current rating system isn’t temporary. It hasn’t changed in the three years I’ve been an author. Ratings today are a permanent and neglected implementation of a poorly designed system.

Envato needs to do one of two things: (1) ship code (2) Say: “No, we’re not doing this anytime soon.” The “empty promises” culture is patronizing at best.

581 posts Magento Elite & Gravity Maker
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GravityDept says

Regarding the new comment notifications to authors by email: http://themeforest.net/forums/thread/item-comment-notification-emails/89855

This is already really helpful, but there are some improvements I’d like to see integrated:

1. Better subject line. Currently all comments on my items are getting bundled together in Gmail’s threaded view. This is really confusing because there’s no consistent chain of communication. I suggest changing from this format:

[ThemeForest] New comment on your item “Acumen”

Change to this format:

[ThemeForest] New comment on “Acumen” from username

This is better for two reasons. First, Gmail will thread messages per user so a conversation stays properly grouped. Two I can setup filters to automatically label all messages pertaining to one item or another. If you put the username before the item name this isn’t possible.

2. Tell when the user purchased the item. I should be able to retrieve this information just like for direct messages. See example below. Aside: direct messages should include this info directly in the email rather than forcing me to click a link just to verify.

3. Better organization of message content. Right now the message content look like this:

Hello!

username left a new comment on your item Acumen>

This is the user’s comment. Lorem ipsum dolor sit amet.

username has purchased the item.

You can reply to the comment here: LINK

This can be improved a lot. Lead with the user’s message. This appears in the preview line of most email apps and gives a hint of the message in tiny notifications on phones. It’s not necessary to repeat the username or item name before the message. This is already part of the subject. Lastly, use some separators so it’s obvious where the comment ends and the notification details begin.

This is the user’s comment. Lorem ipsum dolor sit amet.

— — — — —

username purchased the item on 2013–XX-XX.

You can reply to the comment here: LINK
581 posts Magento Elite & Gravity Maker
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GravityDept says

We just shipped this feature today. There’s more to do, but this is one piece in place.

Awesome, looking forward to testing this out.

581 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
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  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says
581 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

@ justinfrench — Probably not, both need to happen. Presumably if you build the API, then Envato will use it to build the features in ThemeForest. I don’t see why it would be one or the other.

When authors hit the elite level, right on queue keeping up with support becomes a real challenge. Running a dedicated support forum starts to make a lot more sense, but still having to check Envato regularly is a pain.

This is the #1 reason I haven’t externalized support yet, but I’m working on it now.

If there was a comments API though — everything changes. I could pull in comments to the dashboard of my support system and do all admin from one place. I could even hire support reps to post to ThemeForest via the API on my behalf while giving up no control over my account.

That’s a huge potential win.

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