Posts by GravityDept

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

The current system is just a temporary measure while we get something better on the books.

Honestly, that’s obviously not true. The current rating system isn’t temporary. It hasn’t changed in the three years I’ve been an author. Ratings today are a permanent and neglected implementation of a poorly designed system.

Envato needs to do one of two things: (1) ship code (2) Say: “No, we’re not doing this anytime soon.” The “empty promises” culture is patronizing at best.

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

Regarding the new comment notifications to authors by email: http://themeforest.net/forums/thread/item-comment-notification-emails/89855

This is already really helpful, but there are some improvements I’d like to see integrated:

1. Better subject line. Currently all comments on my items are getting bundled together in Gmail’s threaded view. This is really confusing because there’s no consistent chain of communication. I suggest changing from this format:

[ThemeForest] New comment on your item “Acumen”

Change to this format:

[ThemeForest] New comment on “Acumen” from username

This is better for two reasons. First, Gmail will thread messages per user so a conversation stays properly grouped. Two I can setup filters to automatically label all messages pertaining to one item or another. If you put the username before the item name this isn’t possible.

2. Tell when the user purchased the item. I should be able to retrieve this information just like for direct messages. See example below. Aside: direct messages should include this info directly in the email rather than forcing me to click a link just to verify.

3. Better organization of message content. Right now the message content look like this:

Hello!

username left a new comment on your item Acumen>

This is the user’s comment. Lorem ipsum dolor sit amet.

username has purchased the item.

You can reply to the comment here: LINK

This can be improved a lot. Lead with the user’s message. This appears in the preview line of most email apps and gives a hint of the message in tiny notifications on phones. It’s not necessary to repeat the username or item name before the message. This is already part of the subject. Lastly, use some separators so it’s obvious where the comment ends and the notification details begin.

This is the user’s comment. Lorem ipsum dolor sit amet.

— — — — —

username purchased the item on 2013–XX-XX.

You can reply to the comment here: LINK
576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

We just shipped this feature today. There’s more to do, but this is one piece in place.

Awesome, looking forward to testing this out.

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says
576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

@ justinfrench — Probably not, both need to happen. Presumably if you build the API, then Envato will use it to build the features in ThemeForest. I don’t see why it would be one or the other.

When authors hit the elite level, right on queue keeping up with support becomes a real challenge. Running a dedicated support forum starts to make a lot more sense, but still having to check Envato regularly is a pain.

This is the #1 reason I haven’t externalized support yet, but I’m working on it now.

If there was a comments API though — everything changes. I could pull in comments to the dashboard of my support system and do all admin from one place. I could even hire support reps to post to ThemeForest via the API on my behalf while giving up no control over my account.

That’s a huge potential win.

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

With comments in the API, authors could fix for themselves all the things Envato doesn’t.

Example: build my own comments dashboard that is mobile-friendly and responsive.

Example: finally give authors email notifications of new comments.

Basically everything I mentioned here: http://themeforest.net/forums/thread/seven-ux-blunders-in-item-comments-envato-should-have-fixed/86345

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

Yes! API is not designed for testing.

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

Can anyone else confirm this? Is something broken vs the normal purchase flow?

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

I just bought a plugin on CodeCanyon, which was my first interaction here as a buyer. It was a pretty confusing experience. Here’s what happened:

1. Click buy button
2. Clicked pay with my account balance
3. Nothing happens (thought I saw loading spinner from AJAX request)
4. Checked downloads: nothing
5. Go back to product. Buy again the same way
6. Definitely see an AJAX request
7. Still no visible confirmation of purchase
8. Return to downloads. See purchase.
9. Not sure if I just bought it twice.

At no point was my purchase confirmed in the site.

UX-wise that’s pretty terrible. At minimum I should be redirected to a confirmation screen where I can instantly download the item. Ideally this screen would be tailored to the item type and would be the perfect place to fix those WP missing style.css issues: http://themeforest.net/forums/thread/how-can-themeforest-prevent-missing-stylecss-issues-once-and-for-all/88582

If you’re an author and haven’t ever been through the purchase process it’s an eye opener. Using ThemeForest as a distribution platform I’m sorely disappointed with that flow.

If this is the experience that buyers have been facing for years then I’m surprised how many buyers choose to come back and wonder how many don’t.

576 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

I’m not a WordPress developer, but I’m sick of seeing these threads and I guarantee WP authors are sick of support requests for this.

How can ThemeForest end this problem for good?

The floor is yours…

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