@ familychoice: I’m not lecturing you, I’m explaining the author’s role in comment moderation. Many buyers do not know that authors cannot remove or edit comments. If you did leave a comment and it was removed, then two separate parties decided to do that (the flagger and an Envato employee).
The advice I gave is for everyone buying/selling on the marketplaces. I didn’t suggest you did anything wrong.
@ familychoice — Keep in mind that authors cannot delete comments. They can only flag comments for review and ultimately Envato decides to keep or delete the comment. I’ve flagged comments that were outright defamatory or simply non-professional, and Envato has removed them. They don’t contribute anything.
If it’s a criticism or bug, then most authors have no problem discussing the reason/fix. For authors that is gold. It shows that if you have problems, we’ll work to solve them and that makes new buyers trust you with their purchase.
But remember, comments are public and repeated negative criticism has an impact on sales. It’s prudent to try resolving an issue via private messages first. Good authors will appreciate this and work to resolve the issue just as quickly. Bad authors will sweep you under the rug regardless. Your bug may go away, but your harsh words don’t.
Also, somebody flagged the comment AND not necessarily the author. Many times I’ve woken up to flagged comments on my items. Somebody else thought it was inappropriate and took action. That commenter then returns with anger and terrible grammar toward the author (aka “why you flag comment bro!!!! theme sucks!!!! wnat my money back…”). In those cases, I’ve had to explain that I never saw the comment, somebody else flagged it, and Envato agreed to remove it.
In short: don’t jump to conclusions about who is responsible for removed comments, keep your tone respectful during all communication, and remember that authors are running a business here. Envato is probably not deleting polite bug reports.
Just read the WP Codex.
If you offer unique value it doesn’t matter what other people charge. Your service is a better price even though it’s higher. If you’re not confident estimating then don’t use fixed pricing. You dictate your pricing model not the client. You don’t hire a plumber and tell him you’re only going to pay on your terms. He tells you the terms of his business and you hire him or not.
Looks like the sidebar is the actual item classification, and an item cannot be in more than one category. The top navigation is therefore a pseudo-classification and for the purposes of linking can break this rule, but the content and destination URLs do not. A common reason for that is providing duplicate content at different URLs is punishable in SEO.
It is illogical, but since these were obviously not built in unison I can’t imagine it’s going to change quickly.
It’s in the WordPress tree.
Device testing is a fool’s errand today. Even saying iPhone 4S means nothing. It could be iOS 5, 6, or 7 — and any minor version. It would not be productive or accurate for items to list devices supported in the sidebar.
Feature testing and progressive enhancement are the way to go. Modernizr is a hell of a start, but it’s the developer’s job to understand and implement fallback layers.
Not getting easier. Ahem, prices need to reflect that.
Just how long is a piece of string?
There’s no such thing as “work on all devices”. The experience will be graded to that device’s capabilities.
Doing responsive design well requires knowing your content and audience’s characteristics. Theme developers can’t predict either of those things, so in many ways they have a harder job and produce an inferior result. It’s the site owner’s job to measure and decide on their device support plan. You have to build something that matches those plans, i.e. what sells.
Usually: immediately, unless I’m very busy with something.
Rarely: more than 8 hours.
Always: within 24 hours. Officially I don’t do support on weekends, but practically I do because most answers are so quick.
The speed and helpfulness is very much influenced by the attitude of the person asking for support. Writing things like “URGENT!!!! My client is not happy I’m taking so long” just makes me delay any reply. You’re responsible for your commitments — not the theme author. When you’ve totally lost control, then I know you’re not going to be easy to help. So I give you a cool down to avoid getting into email/comment tag.