Quick one folks
If an author is unable to support their items, is it possible to transfer them to another author so they can continue dev/support?
Seems a shame that 100s of buyers lose out otherwiseThanks, Danny
What incentive would the receiving author have with no chance of revenue for delivering updates to former buyers? Paid updates/support would fix this for the original author.
Answer: stupid designers and stupid developers.
If you need a preloader you’re loading too much. Hint: almost every site is regardless.
Devil: paid support is the answer. Let the one needing support decide if they’ll pay what it’s worth.
Took like 25 seconds to load. First question should be whether the reviewer waited that long.
Edit: just saw “smooth scrolling” listed as a feature. LMAO.
Best to trust themes with solid sales, +4 star reviews, a long history of providing updates (ahem), and excellent support responses in the comments. It’s pretty easy to judge who makes quality products and who doesn’t without even looking at the code or design (although you should do that too).
Business insurance is not expensive relative to the opportunity to work with larger companies, most of which require you to have it before they’ll sign a contract. It’s a signal that you’re a serious business and not liability.
On your end, not having insurance puts your business at risk because any client can sue you for a good reason or not. Professional and general liability is about $850/year for $2M coverage for me in US. That’s about 3 hours of a lawyer’s time. Do the math. Get insurance.
@ germinc — Don’t give out your server details and then not follow up.
@ All authors — Don’t touch anyone’s server without a contract. Support is a valuable service. Get paid. Why would you voluntarily put yourself at risk?
Who cares about rating hypocrisy? Pricing hypocrisy is the real problem.
Price items well below market value by making support optional. Then position the marketplace to actively discourage not providing support. Take one guess who profits, and who bites the bullet. Economies of scale at work (against authors).