Posts by GravityDept

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

We’re all waiting for a response from Envato.

They should absolutely be informing all users via email that important changes are happening. The “US tax” post is already buried on the blog. Who knows how many actually saw it or the uproar in the forums that saw it’s last Envato comments hundreds ago.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says


I would like to see following changes implemented 2. Charge buyers for updates (This includes everything bug fixes, new features etc)

This one is never gonna happen. Each author has his own idea of design and strategy. Why force all authors to go Avada features (what most clients want) instead of focusing on unique new features?

So if one author pays say $50, and he is the only one, and he wants something like full RTL support, would you do that?

Charging for updates doesn’t imply anything about features. It’s still the author’s choice what to build into their product. It’s the buyer’s choice whether the updates are worth paying for access to.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

Can we still expect an answer in October? a bit more than 72 hours left, will the post come in that timeframe?

Envato should be using its dashboard notification system (at minimum) to inform all users about important announcements. I always miss the blog posts (few read RSS anymore), and it’s impossible to keep track of forum threads when speculation is swarming and Envato is absent. It’s wasteful checking back constantly for an official response.

I’d much rather comment via Disqus on the blog posts with real threading and solid notifications.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

the only thing you might want to add is a completely Optional for-pay “platinum support”... ...for say an extra half the cost of the theme per year guarantee 24 hour turnaround time, or something like that.

LMFAO!

If a client asked for guaranteed 24 hour response times for an entire year, they’d get a minimum $12,000 retainer contract from me.

You want that for $30/year on a $60 theme and still give 10% to Envato?!! Absolutely hilarious.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says


A separator/heading is needed between my support text and the “All messages are recorded…” because it looks like that’s part of my support text. See http://cl.ly/Y3vP
Agreed. On it.

Still would like to see that heading.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

It’s important you all realize the ‘reasonable expectations’ that were set at time of purchase (nowhere is there for-pay support nor for-pay upgrades here), which is WHY many of us buyers have bought so much. We expect to get what we paid for at time of purchase, which is ongoing support/updates. You can’t take our money then change the rules or tack on new charges for what had been included, After we bought.

Your argument has a critical flaw:

We expect to get what we paid for at time of purchase, which is ongoing support/updates.

You didn’t pay for this. Many authors provide that for free (to date) as a courtesy and at their discretion. The Envato terms for authors clearly state that support is optional and authors have no obligation to provide updates or even respond to buyers. If the item is found to be non-functional due to lack of updates it may be disabled, but the author owes buyers nothing. The product is sold “as-is”. The fact that you have received support and updates, in no way makes you entitled to it in the future.

You’re arguing for a paradox. On the one hand, you seem to support future purchases charging for updates and recognizing this is what’s required for the market to be sustainable. On the other hand, you want prior purchases to be grandfathered into “lifetime updates” (which never existed) directly negating an author’s ability to sustain that product.

Also, there’s almost certainly a condition in Envato’s TOS (like all TOS) which states that you agree Envato can modify the terms at any time, and by using the website you agree to the terms implicitly.

This change is not going to bankrupt any buyer. If anything you should be thankful it took so long for this to gain enough momentum for Envato to stop sweeping it under the rug. I like free updates, but I would absolutely pay for them if asked for a product I depended on. Undoubtedly hundreds of years of free labor has been born on the author’s backs because Envato sold code products like stock photos.

I don’t support grandfathering because it doesn’t improve sustainability. It keeps all that burden on authors while Envato has no responsibility and buyers get free labor. That policy will lose authors (like me).

Envato provides big traffic, but everything else is falling into the negative column. As many have said, there are plenty of other marketplaces with non-exclusive terms and many elites could sell independently with their existing customer base and come out better. Slippery slippery slope.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

Nope. Too complicated to approve what constitutes major/minor updates. This will only lead to gaming the system and reduced trust.

Keep it simple. Renewing a license should give buyers access to all item updates for 12 months. There’s no reason to make it more complicated than a yes/no decision to renew.

The system should be designed so authors focus on producing quality updates frequently, which encourages buyers to renew their license. Scraping buyers for individual updates doesn’t encourage good behavior from authors.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

@ digitalscience — Two small points on paid updates (which I’m so glad people are finally pressuring Envato for).

1. I think update access should only be sold in 12 month increments. Nobody can predict where they’ll be a year from today, so let’s not commit as authors (or buyers) to something 1-5 years from now. That’s just as unfeasible as “lifetime updates”. Keep it simple with just two options: purchase license and renew license.

2. The question of when exactly a license renewal begins from needs to be addressed. It could start from the date of renewal for 12 months (I think that’s fair). Or it could stem from the last license’s expiration, in which you may need to purchase multiple renewals to catch up after several years. I think that’s overly complicated with minimal gain. I’d want customers to stay updated yearly as long as I’m providing updates worth paying for.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

Simply bumping font-size up to 16px would make a big difference for reading on phones (and everywhere else). It’s not 2007 anymore.

686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says


+1 for the paid updates that contains new features, and actually -1 for the new proposal. Updates with security changes should be free, but the discussion about the paid updates should be on another thread. Personally I wouldn’t charge for each and every update as I do have a couple of items which I kinda update regularly, however at X updates a fee would be nice.

That’s just overcomplicating things. There is no way something like that would work on a market as big as Envato.

It should be simple – you get access to updates and support for one year after the initial purchase, and then you have to buy an extension to continue having access to those. It’s a model that just works, plain and simple.

Agree. Charging per update would be ridiculously annoying for all involved. Paid updates should simply be for access to all updates in X timeframe.

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