Posts by GreenTreeLabs

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Hi,

it’s quite long time that we don’t have a “Happy <author> Day” for authors reaching 1M $. Is there any reason?

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Hi,

I see that in my referrals I have one called: “Envato Market Mailing List” but I don’t find any link to my item in recent newsletters, is there an online archive?

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Hi,

this is my 100th post about rating system and the 10^6-th post about it in this forum. I’m asking the Envato stuff to add this message when a user wants to give 1 star without even try to contact me:

Hi there,

I’m Diego, the developer of <name of the plugin>. You have recently bought it on CodeCanyon. I’ve just noticed your review: 1 star – Throws JS error – doesn’t work.

Now, I understand you probably had some problem using it, but the script works perfectly, so I guess you did something wrong when you tried to implement it. My script has sold 1,080 copies and has an average rating of 4.66 stars. So you see it must work, somehow…

I find it’s quite unfair giving 1 star without even trying to ask for support. I’m sure we could solve your problem in few minutes.

So I’m here to offer to you my help with my plugin and change your rating. I live by selling my products, and a bad rating means loss of sales, I’m sure you’ll understand as we do almost the same job. Thank you.

Best regards

This is a real e-mail I had to send today, luckily I was able contact this user, but it rarely happens.

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Hey, sorry you were right, I haven’t uploaded my csv now it’s working greatly! Thank you!

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

ouch, I don’t know why but mine still doesn’t work, it doesn’t show statistics and the estimated sales gives wrong results. For example it says:

Earned this month $782.90 Estimated this month $1,243.94

but it’s wrong, the estimated should be 782.90 / 10 * 28 = 2192

Earnings all time is empty Earnings last 12 months is empty Earnings by product, last 12 months is empty

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
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I just wonder how Envato can deal with Italian authors with a special tax regime like “Regime dei minimi” and “Regime forfetario”. These regimes have no VAT at all!

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
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I don’t think this is ever going to change, because the ability to reply opens the door for arguments, which is something Envato probably doesn’t want to deal with.

Not agreed, it could happen also with comments. However, private answers would be simply enough to get clarifications and probably solve issues.

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

I don’t know a plugin like the one you describe. Easy Digital Download site uses a slightly different system: they offer paid support that is simply a restricted forum where you can open a new ticket (thread) after you buy the support service hhttps://easydigitaldownloads.com/support/pricing/ but after you buy the service you can open as many ticket as you like.

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Google Play does it, Amazon does it. Are they all crazy??

80 posts Javascript black magic and WordPress alchemy
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GreenTreeLabs
says

Hi Envato,

I just got, again, a review of 1 star because a user had some issue updating a wordpress plugin. Ok, I don’t care that much, 1 star against dozens of 5 stars, ok.

But I’d really, really, like to help that user and I can’t! So there are 2 people loosing the same match: ME (1 star decreases my average rating) and THE CUSTOMER (because he paid and he can’t use the item).

Why it takes so long to implement this fundamental feature?? Why is more important a white background or a new icon design, than a feature we authors are asking from months??

EDIT: N.B.: We’re not asking to be able to contact the user, we just want to give ANSWERS and HELP customers!

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