ouch, I don’t know why but mine still doesn’t work, it doesn’t show statistics and the estimated sales gives wrong results. For example it says:
Earned this month $782.90 Estimated this month $1,243.94
but it’s wrong, the estimated should be 782.90 / 10 * 28 = 2192
Earnings all time is empty Earnings last 12 months is empty Earnings by product, last 12 months is empty
I just wonder how Envato can deal with Italian authors with a special tax regime like “Regime dei minimi” and “Regime forfetario”. These regimes have no VAT at all!
I don’t think this is ever going to change, because the ability to reply opens the door for arguments, which is something Envato probably doesn’t want to deal with.
Not agreed, it could happen also with comments. However, private answers would be simply enough to get clarifications and probably solve issues.
I don’t know a plugin like the one you describe. Easy Digital Download site uses a slightly different system: they offer paid support that is simply a restricted forum where you can open a new ticket (thread) after you buy the support service hhttps://easydigitaldownloads.com/support/pricing/ but after you buy the service you can open as many ticket as you like.
Google Play does it, Amazon does it. Are they all crazy??
I just got, again, a review of 1 star because a user had some issue updating a wordpress plugin. Ok, I don’t care that much, 1 star against dozens of 5 stars, ok.
But I’d really, really, like to help that user and I can’t! So there are 2 people loosing the same match: ME (1 star decreases my average rating) and THE CUSTOMER (because he paid and he can’t use the item).
Why it takes so long to implement this fundamental feature?? Why is more important a white background or a new icon design, than a feature we authors are asking from months??
EDIT: N.B.: We’re not asking to be able to contact the user, we just want to give ANSWERS and HELP customers!
This is crazy. Also: if I’m the seller, why Envato doesn’t ask me the money of refunds? Is that a gift?? Come on…
Considerato poi che ancora non si sa cosa succederà dal 1 gennaio riguardo l’Iva…