Posts by GreenTreeLabs

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GreenTreeLabs says

Now that we can see who rated what, it would be strongly useful if we, authors, could contact users. I just got a rating (3 stars) because the customer wasn’t able to do an operation that instead is supported by my plugin! It’s crazy I can’t contact him to say: hey, you haven’t seen the setting, but it’s just there, I can explain it, so maybe you’ll review the rating you game.

Does it make sense??

50 posts
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GreenTreeLabs says

Hi,

I just refreshed 26 times my dashboard to know my position on CodeCanyon (101st bytheway :) ) so I thought:

1) why should it be “fun”? Just curiosity ;-) 2) wouldn’t be better to leave all stats out and visible all at once?

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GreenTreeLabs says

Yes, I know sometimes user buy with the account of their client, so I usually don’t bother them, but this time my control code saved me to give this guy a gift, even if I spent my 1/2 hour.

I don’t really understand how they risk their face for just few dollars… however.

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GreenTreeLabs says

Yeah, this is “funny”. A user asked me support because an item of mine was not working. After half an hour of debugging I saw that he was using a javascript downloaded from the demo site, where I inserted some control code that blocks the script under this kind of circumstances.

He said that an intermediate gave the file to him and now, the intermediate is unreachable.

Well, what to say? Nice story, at least.

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GreenTreeLabs says

When I proposed this system I thought to force the user to add a comment along with a low rating so the author could eventually ask Envato to remove the rating if the reason had been inconsistent or too vague.

If we have not the ability to do that then I’m agree it’s totally useless having reviews, it’s even worst because the user has now the power to sully the item without the response of the author.

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GreenTreeLabs says

I think there’s no much more Envato can do about this topic. After all, look also the reviews of Amazon products, they never have only 4 or 5 stars, there is always a statistical deviance from the average.

The final user, the customer, knows about that and he/she looks the average rating.

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GreenTreeLabs says

I would prefer a solution where the buyer get’s a “cash-back” or discount of few cents, if he rates the item

Would you trust a paid review?

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GreenTreeLabs says

ma come si può fare per essere in regola se non si possiede partita iva, si hanno entrate basse, e si è lavoratori dipendenti? qualcuno ha informazioni certe o sa a chi chiedere?

Forse sotto una certa soglia è sufficiente dichiarare le entrate, ma è solo una supposizione, bisognerebbe sentire un caf.

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GreenTreeLabs says

I think you can avoid abuse if you want. Make rules, e.g. only new feature added is valid and the reviewer must allow the publish on frontpage. No automated system but human control and I think you can minimize abuse. I really think there are more positive value (because of more sales) than negative abuse.

Uhm, how can a moderator control if an update is really a new feature? He/She should verify the software before and after the update, can you imagine how much time it need this process? And what about videos and audio? They don’t even have “features”.

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GreenTreeLabs says

Thanks, this is exactly what I proposed time ago http://codecanyon.net/forums/thread/rating-system-has-to-change-been-years-now/105461?page=5

Now we only miss a way to contact the user to ask for clarifications.

For example, 1 month ago a customer reported me a bug with a plugin of mine. I wasn’t able to replicate the problem so I asked him further details but he gave no answer.

Today he rated my plugin 2 stars because “it’s bugged in china” (!!!), what am I supposed to do now? I can’t contact him, I just replied again to his comment but I had no answer yet.

Should I open a ticket to Envato because I consider his rating unfair?

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