I don’t know a plugin like the one you describe. Easy Digital Download site uses a slightly different system: they offer paid support that is simply a restricted forum where you can open a new ticket (thread) after you buy the support service hhttps://easydigitaldownloads.com/support/pricing/ but after you buy the service you can open as many ticket as you like.
Google Play does it, Amazon does it. Are they all crazy??
I just got, again, a review of 1 star because a user had some issue updating a wordpress plugin. Ok, I don’t care that much, 1 star against dozens of 5 stars, ok.
But I’d really, really, like to help that user and I can’t! So there are 2 people loosing the same match: ME (1 star decreases my average rating) and THE CUSTOMER (because he paid and he can’t use the item).
Why it takes so long to implement this fundamental feature?? Why is more important a white background or a new icon design, than a feature we authors are asking from months??
EDIT: N.B.: We’re not asking to be able to contact the user, we just want to give ANSWERS and HELP customers!
This is crazy. Also: if I’m the seller, why Envato doesn’t ask me the money of refunds? Is that a gift?? Come on…
Considerato poi che ancora non si sa cosa succederà dal 1 gennaio riguardo l’Iva…
Well, I’m sorry for your item but the answer is about missing features or functionality, not about coding standards. So it seems something related to “what” and not “how”.
Try to work your existing user base a little bit – they will make you money. Setup an email newsletter for that particular item. Setup a facebook page for that item. Get some subscribers. Make your current customers happy and they will be more likely to share your item on social media. Work in an advertising campaign to go with your item update.
A few good reviews, a nice new “updated” item banner and some social media coverage can do wonders.Best of luck with your next major update.
Thanks for the advices. My personal problems with communication to my customer are:
1) I suck doing marketing stuff; 2) I’m not that good with english so I’m always afraid to say something stupid that could ruin my image.
That’s another reason why CodeCanyon is working well for me and for other users, I don’t need to care about those aspects. Anyway, thanks again for the suggestions, I’ll try for my incoming release.
I know this topic was already discussed, I don’t know if my idea was already suggested, though.
I’m going to publish a major release of an item of mine, there will be a lot of new features and improvements that could deserve some attention. But nobody will know it, except my few followers.
Yes, we all know that an “Updated items” section on the home page would be useless, because we, authors, would publish a fix every day to have our items always on that section.
Someone suggested to put only updated items with new features, but there would need a hundred of people to check every update of every item, so it’s clear that can’t be the way.
My idea is: make an “Updated items” on the home page for the recent updated items, but with these rules:
1) publishing an updated item in home page will cost 1 “token”;
2) every author have 4 “tokens” to spend in 12 months, independently by the number of his/her items;
I said 4 tokens but Envato should tune the number of token per year based on their stats. Considering the number of authors and their activity of the last months, to ensure at least one day of presence for each item.
With this system, nobody would care if an update is really a major release or just a small bug fix, you have your precious tokens and you can spend it during an year. What do you think?