Yet another thread about the rating system.
I already suggested to have the ability for the authors to reply to ratings. This would be nothing new, Google Play let authors to do it and I think it’s so logical that I’m surprised we can’t do it yet.
My storyFew days ago I received 1 star for an item of mine. The comment of the user was: “The plugin it’s too slow”. Consider that this item got just 4 and 5 stars before that rating. I was going crazy, what the hell does it mean “the plugin is slow”?? How can I contact the user to ask him details about his problem? Probably it’s something stupid, a misconfiguration, but my plugin doesn’t deserve 1 star. Fortunately, the user wrote a comment later to complain about the plugin quality, so I was able to ask him the details I needed to understand the issue and in few minutes (really) the problem was solved and the user changed his rating from 1 to 4 stars.
I know we discussed the rating system so many times but this story is the proof that replies to ratings can be useful for author and users. Would Envato consider this feature?
Hi, do you think a gallery plugin could be enlisted as “Best Marketing/Engagement Plugin” ?
The problem is that this service http://marketplace.envato.com/api/v3/item:2281417.json timeout
I don’t see anymore the name of the items on mouse over on the radial graph, I only see the item id.
Bad idea IMO.. some authors will spam clients trying to sell their items. However there is another option: allowing contacting reviewers only (who rated your items) through a private message and without revealing the email of the client.
Yes, that’s what I meant.
Even in Google Play the authors can reply to comments! And I don’t think at Google they do things without thinking….
Now that we can see who rated what, it would be strongly useful if we, authors, could contact users. I just got a rating (3 stars) because the customer wasn’t able to do an operation that instead is supported by my plugin! It’s crazy I can’t contact him to say: hey, you haven’t seen the setting, but it’s just there, I can explain it, so maybe you’ll review the rating you game.
Does it make sense??