Posts by GreenTreeLabs

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
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+3 more
GreenTreeLabs says

Yes, I know sometimes user buy with the account of their client, so I usually don’t bother them, but this time my control code saved me to give this guy a gift, even if I spent my 1/2 hour.

I don’t really understand how they risk their face for just few dollars… however.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

Yeah, this is “funny”. A user asked me support because an item of mine was not working. After half an hour of debugging I saw that he was using a javascript downloaded from the demo site, where I inserted some control code that blocks the script under this kind of circumstances.

He said that an intermediate gave the file to him and now, the intermediate is unreachable.

Well, what to say? Nice story, at least.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

When I proposed this system I thought to force the user to add a comment along with a low rating so the author could eventually ask Envato to remove the rating if the reason had been inconsistent or too vague.

If we have not the ability to do that then I’m agree it’s totally useless having reviews, it’s even worst because the user has now the power to sully the item without the response of the author.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

I think there’s no much more Envato can do about this topic. After all, look also the reviews of Amazon products, they never have only 4 or 5 stars, there is always a statistical deviance from the average.

The final user, the customer, knows about that and he/she looks the average rating.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

I would prefer a solution where the buyer get’s a “cash-back” or discount of few cents, if he rates the item

Would you trust a paid review?

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

ma come si può fare per essere in regola se non si possiede partita iva, si hanno entrate basse, e si è lavoratori dipendenti? qualcuno ha informazioni certe o sa a chi chiedere?

Forse sotto una certa soglia è sufficiente dichiarare le entrate, ma è solo una supposizione, bisognerebbe sentire un caf.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

I think you can avoid abuse if you want. Make rules, e.g. only new feature added is valid and the reviewer must allow the publish on frontpage. No automated system but human control and I think you can minimize abuse. I really think there are more positive value (because of more sales) than negative abuse.

Uhm, how can a moderator control if an update is really a new feature? He/She should verify the software before and after the update, can you imagine how much time it need this process? And what about videos and audio? They don’t even have “features”.

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
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GreenTreeLabs says

Thanks, this is exactly what I proposed time ago http://codecanyon.net/forums/thread/rating-system-has-to-change-been-years-now/105461?page=5

Now we only miss a way to contact the user to ask for clarifications.

For example, 1 month ago a customer reported me a bug with a plugin of mine. I wasn’t able to replicate the problem so I asked him further details but he gave no answer.

Today he rated my plugin 2 stars because “it’s bugged in china” (!!!), what am I supposed to do now? I can’t contact him, I just replied again to his comment but I had no answer yet.

Should I open a ticket to Envato because I consider his rating unfair?

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

1) start with one item, them two, etc. Having few items in portfolio doesn’t require a full time engagement, you have time to decide what to do later.

2) why should they reject your item if you follow the rules?? :)

58 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

If you don’t reply it’s not marked as read and is kept open! I actually like the feature.

Sometimes I prefer to give a first answer, like when I ask to wait for further investingations on an issue.

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