I don’t see anymore the name of the items on mouse over on the radial graph, I only see the item id.
Bad idea IMO.. some authors will spam clients trying to sell their items. However there is another option: allowing contacting reviewers only (who rated your items) through a private message and without revealing the email of the client.
Yes, that’s what I meant.
Even in Google Play the authors can reply to comments! And I don’t think at Google they do things without thinking….
Now that we can see who rated what, it would be strongly useful if we, authors, could contact users. I just got a rating (3 stars) because the customer wasn’t able to do an operation that instead is supported by my plugin! It’s crazy I can’t contact him to say: hey, you haven’t seen the setting, but it’s just there, I can explain it, so maybe you’ll review the rating you game.
Does it make sense??
I just refreshed 26 times my dashboard to know my position on CodeCanyon (101st bytheway ) so I thought:
1) why should it be “fun”? Just curiosity 2) wouldn’t be better to leave all stats out and visible all at once?
Yes, I know sometimes user buy with the account of their client, so I usually don’t bother them, but this time my control code saved me to give this guy a gift, even if I spent my 1/2 hour.
I don’t really understand how they risk their face for just few dollars… however.
He said that an intermediate gave the file to him and now, the intermediate is unreachable.
Well, what to say? Nice story, at least.
When I proposed this system I thought to force the user to add a comment along with a low rating so the author could eventually ask Envato to remove the rating if the reason had been inconsistent or too vague.
If we have not the ability to do that then I’m agree it’s totally useless having reviews, it’s even worst because the user has now the power to sully the item without the response of the author.
I think there’s no much more Envato can do about this topic. After all, look also the reviews of Amazon products, they never have only 4 or 5 stars, there is always a statistical deviance from the average.
The final user, the customer, knows about that and he/she looks the average rating.