Posts by GreenTreeLabs

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
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+3 more
GreenTreeLabs says

I think there’s no much more Envato can do about this topic. After all, look also the reviews of Amazon products, they never have only 4 or 5 stars, there is always a statistical deviance from the average.

The final user, the customer, knows about that and he/she looks the average rating.

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

I would prefer a solution where the buyer get’s a “cash-back” or discount of few cents, if he rates the item

Would you trust a paid review?

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

ma come si può fare per essere in regola se non si possiede partita iva, si hanno entrate basse, e si è lavoratori dipendenti? qualcuno ha informazioni certe o sa a chi chiedere?

Forse sotto una certa soglia è sufficiente dichiarare le entrate, ma è solo una supposizione, bisognerebbe sentire un caf.

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

I think you can avoid abuse if you want. Make rules, e.g. only new feature added is valid and the reviewer must allow the publish on frontpage. No automated system but human control and I think you can minimize abuse. I really think there are more positive value (because of more sales) than negative abuse.

Uhm, how can a moderator control if an update is really a new feature? He/She should verify the software before and after the update, can you imagine how much time it need this process? And what about videos and audio? They don’t even have “features”.

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

Thanks, this is exactly what I proposed time ago http://codecanyon.net/forums/thread/rating-system-has-to-change-been-years-now/105461?page=5

Now we only miss a way to contact the user to ask for clarifications.

For example, 1 month ago a customer reported me a bug with a plugin of mine. I wasn’t able to replicate the problem so I asked him further details but he gave no answer.

Today he rated my plugin 2 stars because “it’s bugged in china” (!!!), what am I supposed to do now? I can’t contact him, I just replied again to his comment but I had no answer yet.

Should I open a ticket to Envato because I consider his rating unfair?

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

1) start with one item, them two, etc. Having few items in portfolio doesn’t require a full time engagement, you have time to decide what to do later.

2) why should they reject your item if you follow the rules?? :)

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

If you don’t reply it’s not marked as read and is kept open! I actually like the feature.

Sometimes I prefer to give a first answer, like when I ask to wait for further investingations on an issue.

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

Hi, I noticed that now, placing answers to comments mark them as read automatically.

This is so uncomfortable to me, because it often makes me forget that I have some pending task, and customers are obviously not happy about it.

Are someone agree with me? I know that maybe I should find a better way to keep track of my open issues but I don’t think that this “feature” makes much sense in any way.

65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says
65 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
GreenTreeLabs says

Ok thanks!

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