Posts by HeckSarah

52 posts
  • Located in United States
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HeckSarah Envato team says

Look, I was trending before trending was cool. Just saying.

:p

52 posts
  • Located in United States
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  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
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HeckSarah Envato team says

Hey There,

Looks like we got your ticket, we will reply as quickly as we can. Try to be patient as we will look into this matter further for you.


I need urgent help on ticket 49807. I tried to contact Support team before, but it takes more than 10 days, even more than 2 weeks. Hope your help soon. Best Regards.
52 posts
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HeckSarah Envato team says

Very, very, well thought out and explained. Thank you for taking the time to post.

52 posts
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HeckSarah Envato team says

Now wouldn’t it be cool if we just had a random author day where everyone buys an item from 1 lucky person?

Why do you always have to have the good ideas? :smug:

52 posts
  • Located in United States
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
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HeckSarah Envato team says

how do i make payment from my Nigeria MasterCard because skrill is not available in Nigeria?

We use both PayPal and MoneyBookers (Skrill) so you would need to check if they work in your country here:

PayPal

Skrill

Skrill is a little harder to track down but they work in 200 countries and 40 currencies. Might need to contact their help desk to find out more.

I actually think that the country of Nigeria has special restrictions, and not so much PayPal or Moneybookers.

52 posts
  • Located in United States
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
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HeckSarah Envato team says

Same problem here with Support..

Its been 6 days going but no action or replay on support ticket.. today marketplace is passing 4,002,293 users and people still have to wait days and days for getting a replay on important issues i know Live Support is very far! or almost impossible but atleast be responsible for ticket support

Ticket ID: PHU-320-45176 Unique ID (1472)

In our old system, if you replied to your own ticket before we could answer it would push you back in the queue. The good news is that with the new system, it’s no longer an issue.

YAAAAAAAAAAAAAAAAAAAAAAY

I’ve replied to your ticket as well.

Have a good weekend!

-Sarah

52 posts
  • Located in United States
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
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HeckSarah Envato team says

Hi,

We have had a issue with the last month payment. Just wanted to see if you guys can take a look at it asap, it has been a couple of days already and its quite important as you can imagine:

Ticket ID: FSA-120-91186
Subject: Paypal payment not received
Department: Payment Issue
Thanks

No worries, I got you ;) – we are looking into it now.

52 posts
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HeckSarah Envato team says


I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?
We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

Travis knows whats up, trust me guys!

We are working very hard to make sure we answer you as quickly as possible, promise :D

52 posts
  • Located in United States
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
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HeckSarah Envato team says

The funny thing to me is that you made a comparison between a CC file being accepted in record time and a TF item taking longer.

All I have to say is:

Volume

Chill out, enjoy your vacation and best of luck with the submission.

52 posts
  • Located in United States
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Has been part of the Envato Community for over 2 years
+6 more
HeckSarah Envato team says

Thanks for the input guys. Theme4less, you should be getting a reply from Support shortly (if you have opened a ticket.) If not, we will send you a fresh new email where we can discuss the issue directly.

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