Posts by HeckSarah

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
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HeckSarah Envato team says

Guys, a DMCA is a legal process that we have to follow. So, read the article here and submit a counter notification. Talking about it here in the forums does absolutely nothing in the way of helping to get your item back up quickly.

Good luck!

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Wow, you guys are all so talented! Tough decisions ahead for sure!

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says


There is no confusion Collis, Envato has always stated that they pay an author a commission for selling their items, now you’re saying Envato are taking a commission for letting the author sell their items.

They are 2 different items and have consequences for authors, if the author is receiving commission then Envato pays the sales tax on the purchase and is liable for the customer, if the author is paying Envato a fee for it’s services (author is the seller) then the author has to pay the sales tax and is liable for the buyer.

You are going down a very slippy slope, an example:

Avada, made over $4 million in sales, now you’re saying they were supposed to be paying sales tax on their income, which could mean their governments come after the authors for the backdated revenue which could be as much as $700,000.

You need to do some serious thinking about what Envato’s process in this is as you choose the wrong option and you could ruin the marketplaces, authors cannot be made to be liable for sales tax, that’s your role as the “supermarket” for the items.

Hey Everyone :)

We’ve been following this as well because our ThemeFusion account is under my name (Luke) and I live in the States.

I’m pretty sure that the above statements about sales tax are not correct. The author would not be liable for sales tax. However, if I am wrong and this has changed, then …

a) it will NOT be retroactive and affect old sales, it would only affect new sales in 2015.

b) they would have to start charging the tax WITH the sale and it would be charged to the buyer, not the seller after the fact.

Collis please correct me if I am wrong. If I am wrong, then there is definitely reason to panic and this has to be looked at in a new light.

Cheers! Luke

Hey Luke,

He actually stated somewhere in the wee pages of this discussion that it would not be retroactive, but starting in 2015 (so there is a small plus).

:)

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Sales down. support sucks people steal our work everyday envato dose little help. we have to drive traffic to gain sales. we do the work. we follow strict rules

Now we have to pay taxes..

looks like ether they gives us more or time for us to look for a better market.

Actually, support doesn’t suck but that’s a good attitude.

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says


if we can actually report the new ‘author fee’ we pay Envato (along with partner earnings) as negative income this situation might not be as bad as it seems. :)

Yup, better tracking of write-offs ;)

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Ugh this is a bummer, loved the windows phone app!

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Calin is such an asset to our team, so glad to see him tell his story ;)

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Look, I was trending before trending was cool. Just saying.

:p

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Hey There,

Looks like we got your ticket, we will reply as quickly as we can. Try to be patient as we will look into this matter further for you.


I need urgent help on ticket 49807. I tried to contact Support team before, but it takes more than 10 days, even more than 2 weeks. Hope your help soon. Best Regards.
60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Very, very, well thought out and explained. Thank you for taking the time to post.

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