Posts by Ibby

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

that’s a good question, especially if it’s something like an infringing video clip or other media that some dishonest person uploaded to sell here, claiming as their own… then gets taken down when true copyright owner sends DMCA to envato… what happens to buyers? We don’t want to use infringing content on our sites, I’d suggest that if that occurs, at least envato notifies buyers and issues store credit for any content that was posted for sale here, that should’nt be. any word, envato staff? tia

Hey graphic4444, thanks for your question. Just read my response to accudatamarketing. In addition to that, we have two possible scenarios here. The first, we detect the file infringing copyright and we disable it immediately; the second, the original copyright owner sends a DMCA takedown notice for a file we haven’t detected yet, we disable it immediately too. Again, we take copyright very seriously, we would not allow copyright infringement by any means.

In regards to refunds because of copyright infringements, all you need to do is create a ticket to Envato Support, we’ll review the case and will issue the refund if required and after having confirmed the potential infringement. We are always happy to help out.

Thanks for your questions and feedback.

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

I have a quick question, what happens if I purchase a product and it gets removed due to copyright issues? Do I get notified via email and a full refund is issued to us buyers? Also, I noticed all the product pages include this statement ” © All Rights Reserved [author name] Contact Envato Support” how does Envato know that the author actually own the rights to the file that they uploaded? Is there any type of extensive background check before files are approved? Just thinking out loud because I know that these things can be tricky but I do believe being 100% transparent about the process of these issues is key to continued healthy community growth.

Great questions. You won’t get notifications when an item is removed from our marketplaces, we usually recommend keeping a copy of the files just in case this happens, we can’t guarantee availability of files because these could be removed by the author instead. Having said that, we have a refund policy for removed files which you can find here http://support.envato.com/index.php?/Knowledgebase/Article/View/219/55/a-file-i-bought-is-no-longer-in-my-downloads-whats-happened – if it’s a copyright issue just create a ticket, we’ll review the case and issue the refund if required.

Our reviewers work really hard on confirming if the current author is the real owner of the copyright before approving submissions but of course sometimes this process can be bypassed by few members and after all it’s author’s responsibility to submit unique items without copyright infringement to the marketplaces. However, we take copyright very seriously and we comply with the law, if we find items like this we immediately remove them from the marketplaces and membership accounts will likely to get disabled.

I agree that this can be tricky and we are always 100% transparent, but it’s hard to control and predict some of of these members.

Anyway, thanks for your questions and concern!

Cheers!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Just a note for Ibrahim about our previous discussion:
I’ve openet a ticket (#NGG-531-29561) attaching an excel file with a lot of data catched by me in these months that could be useful for you ;)

hey LCweb! I’ll reply to your ticket very soon. My apologies for the longer than usual response, we are just experiencing a high volume of requests. But I’ll get there very soon!

Thanks for your feedback and help!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

good to know. more weapons to add to my arsenal for fighting piracy!

Thanks! I’m glad that you found these resources helpful.

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Hey guys, lots of interesting opinions here and great ideas, but as we have to review flagged responses I’m going to close this thread temporarily while the community team takes care of these.

Thanks so much!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

@thecodingdude, depends on how you perceive victory. Having your content taken down from illegal sites distributing your work is quite sufficient in these cases. We know they will pop up else where, but that’s a problem for a new dawn and a new day… a new life ( this song is stuck in my head today , just had to pay tribute lol )

Out of curiosity, how do you know that android app devs aren’t doing the minimum indispensable to protect themselves ?

We are aware that we can’t stop piracy entirely but by adding some friction, you level the playing field. Why sit around twiddling thumbs when there is a lot that can be done ?

@ibby, thanks for updating the already awesome knowledge base ;)

You’re welcome Typps!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says


We have written a full tutorial on how to fill in a DMCA template and it also has a sample template that you can use for your own abuse reports, via the following link: http://support.envato.com/index.php?/Knowledgebase/Article/View/534/

Thx again for your quick reply Ibby – I’ve read about the DMCA on that link your have provided, but the link to DMCA TEMPLATE on that page isn’t working for me and I get error clicking on it.

Can You please take a look at it?

Thank You

Jan

Hey Jan, the broken link has been fixed, you can see/download the DMCA template now.

Thanks!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Hey guys!

Just a quick update, we had unexpected changes on the article “How to remove illegal results from Google Web Search and other Google services”. Google just changed the interface and some of the steps we added to this guide, I have already updated it, the changes should be online soon.

My apologies for the inconvenience.

Cheers!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Once more, big thanks Ibrahim!

That’s a very important issue for all of us and any effort to help on this is really appreciated.

By the way, Terrassa!? What a coincidence!! Nice idea, Envato could start thinking about organizing a Meet-up in the sunny Barcelona: Good weather, good food and good people… what else can you ask for? ;) And yes, I’ve been living in Barcelona for 3 years. But now I’m moving to the peaceful Mataro for a while: my stuff packed again, all is full of moving boxes, I can’t find anything… sometimes moving can be a nightmare!!

And leaving aside my crazy moves, thank you very much again Ibby for keeping us informed updating this post.

Best!

My pleasure PrismaDesign! I’ll keep you updated on a possible meetup. Maybe we can start with a small one before or after summer. I’ll see what I can do :)

Cheers!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Thx again for your quick reply Ibby – I’ve read about the DMCA on that link your have provided, but the link to DMCA TEMPLATE on that page isn’t working for me and I get error clicking on it.

Can You please take a look at it?

Thank You

Jan

I’m sorry about that broken link. I’ll let our team know about this, it should be fixed tonight.

I’ll keep you updated once it’s done.

Thanks!

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