Hasn’t this been there since the new ratings system was introduced?
Except they aren’t really getting paid more. Unless I misunderstood, the first 6 months of support is INCLUDED already. And since most support requests are right after purchasing, very few people will purchase support after the 6 months.
And then there is the fact that if you ADVERTISE support to users, they will absolutely find ways to try and abuse it. Right now, while support is offered, it isn’t guaranteed. Under these new guidelines, if you offer support, users will start to take advantage, knowing that Envato will ENFORCE support, and many users will see this as a way to hold the author against the wall while threatening to get Envato involved if they don’t. When you guarantee something, users tend to feel more entitled. And while only a minority may abuse, it is enough to devour more time than previously, and for very little extra money.
It isn’t as simple as getting paid for what you were already doing.Brent
A lot of authors already guarantee and advertise support via their item descriptions so this doesn’t change anything for them. They will get paid for something which they have already been doing.
If an author has NOT guaranteed or advertised support via their item descriptions then (If I’m not mistaken?) they can simply opt-out on an item-by-item basis and continue to provide the same level of unguaranteed support?
I’m under the assumption that authors can opt-out of providing guaranteed free support for the first 6 months?
In my case it’s more a question of price for the paid support – I’m not willing to offer 6 month support for $1 to $5 for some of my items – but I would support (as I already do for product lifetime) for first 6 month
more than 50% of my items are priced below $10
TBH Nothing is changing. You will still be providing the same support as you were previously expect now you are getting paid for it instead of doing it for free so I’m not sure why some authors are unhappy with the pricing. Prices/Percentages aren’t carved in stone, they will most likely be increased in the future along with Item prices.
Can anyone point me to some footstep sounds similar to minecraft when the character is moving around?
Why are updates free and not capped as well?There was a lot of discussion last year about paid updates vs. paid support. In particular we strongly considered the proposed model of one-year of included support and updates with the license. As a recap we chose to move forward with item support because:
- Authors update items in many different ways…some only do basic updates and security patches. Others try to continuously add value through new features. Some do both and everything in between.
- Buyers are fearful of having to pay for a basic updates/security patches in the future and some have said they would not buy that item if they had to, meaning the author may not get the sale in the first place.
- To get around this, we’d need a major/minor versioning system – major for value-add updates (possibly paid) and minor for basic/security patch updates (possibly unpaid) – this would add a lot of complexity and considering that authors update in very different ways would be hard to manage.
- We consistently hear support is a significant ongoing cost for authors that is mounting with time so we want to address this as a priority but not rule out addressing updates at some point in the future.
I know everyone is probably going to hate this idea.. but why not just create a standard for everyone to use the same versioning system? You’ve created standards for other things so why not this?
This would also open up possibilities for displaying latest major updated items on the homepage thus giving incentive for authors to provide major updates on items that have stopped selling.
You should actually try seeing from a different angle – admire their works and see them as your role model. Look what they’re doing i mean it’s surreal, fantastic work.
So because they have multiple accounts they can’t get featured on more than one account? The featured items are done per item and not by author, it’s just good work that has them featured under all their accounts… you’re reading far too much into it
They deserve to have all of their items featured as they are all amazing but to me it seems like they are being featured over multiple accounts just to remove any suspicions of unfairness. There is no such thing as being fair in business. I just wish Envato would stop trying to hide it. I don’t know Gareth, maybe you are right. I am probably just reading far too much into it.
So for example, I’m a single man team, but if I hire 5 authors to work for me they can never build items on their own that will hit featured?I see nothing unfair in this, honestly!
That’s not really the case but okay sure nothing unfair to see here guys. Sorry to dissapoint! please close this topic. I’ll wait until the majority realise what is happening..
I’m not going to call out any names but I hope you can figure out the connection. A power elite author that currently has an item in top 5 popular list has had 2 featured items and has also been a featured author. They have created some amazing items so no doubt that they deserve it.
A few months later they get another item featured however this time under a different account but the same team (which was confirmed via their comments). I won’t call out the item name but think Capital of Sweden? Fishy.. but ok whatever.
And now this week again. Same team. Different account. Featured item. Are we not suppose to notice because they are different accounts? because it’s pretty obvious to me.