Posts by Jaynesh

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Jaynesh
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To be honest if he has pirated it he probably wouldn’t care how much hard work you have put into it. You could try telling the user that pirated versions can contain malware and dirty code that could be a huge security risk for their website.

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Jaynesh
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Hi visualkicks,
  1. You can only remove an item for sale once you have honoured all support purchases. So the process would be: 1. sell item with support, 2. disable support (when you’re thinking of retiring an item), and then 3. delete the item when all the support purchases have been honoured.
  2. Advertising on Envato that you have an offsite forum where buyers can help themselves (e.g. discuss issues with eachother, look up FAQs, etc) is totally fine. Self-service options are win-win for buyers and authors.
Cheers.

What happens if support purchases are still active and an item is soft-disabled and the author doesn’t update it for review?

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Jaynesh
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Yes you can. Contact support by creating a ticket and they should be able to do it for you.

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Jaynesh
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I want an elephant :( btw submitted my suggestions.

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Jaynesh
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The search on this site is no good. It simply does not work. Very hard to find themes for certain sectors using search. Other theme selling sites work way way better. I need to use google to find themes on themeforest.

I’m just curious, can you give me some examples of the search terms that you buyers use on this website?

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Jaynesh
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Having something as simple as a “Latest updated items” list on the front page can solve a lot of problems on this marketplace.
+ 1, Updated items should be highlighted ! That would improve the situation.
A big No No.
This would only give some authors a one more way to “cheat” the marketplace.

What we need here actually is a new space on the front page which randomly displays an item from each category, to send those items’ authors some exposure they need (of course, there would be some criteria like a rating treshold etc.).
  • There is no way authors can cheat this. As it would be just Major updates. Whether it is a Major update can be decided by the reviewer. The reviewer can soft-reject the major update allowing the author to make further improvements.
  • Envato could limit major updates. So it could be something like 1 major update per month. This way authors have incentive to update older items AND submit new items
  • It’s a win-win. Authors get the exposure and buyers get free updates.
  • I disagree to the idea of showing random items on the homepage. I would rather have a system based on the amount of work we put in rather than something based on luck which is what we have right now. At the moment you have to be lucky to have your item approved on the right day and you have to be lucky to not have 30+ items approved within a few hours after you. I don’t want constantly rely on luck
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Jaynesh
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One of the biggest issues is that there is no incentive to update an item which results in authors just submitting new items rather than updating old items.

Having something as simple as a “Latest updated items” list on the front page can solve a lot of problems on this marketplace.

The item edit page just needs to have a simple checkbox saying “Major update”. It is then up to the reviewer to soft-reject or approve the item as a “Major update”.

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Jaynesh
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Don’t sales usually slow down every summer because everyone is going on vacation?

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Jaynesh
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Hasn’t this been there since the new ratings system was introduced?

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Jaynesh
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Except they aren’t really getting paid more. Unless I misunderstood, the first 6 months of support is INCLUDED already. And since most support requests are right after purchasing, very few people will purchase support after the 6 months.

And then there is the fact that if you ADVERTISE support to users, they will absolutely find ways to try and abuse it. Right now, while support is offered, it isn’t guaranteed. Under these new guidelines, if you offer support, users will start to take advantage, knowing that Envato will ENFORCE support, and many users will see this as a way to hold the author against the wall while threatening to get Envato involved if they don’t. When you guarantee something, users tend to feel more entitled. And while only a minority may abuse, it is enough to devour more time than previously, and for very little extra money.

It isn’t as simple as getting paid for what you were already doing.

Brent

Hi Brent,

A lot of authors already guarantee and advertise support via their item descriptions so this doesn’t change anything for them. They will get paid for something which they have already been doing.

If an author has NOT guaranteed or advertised support via their item descriptions then (If I’m not mistaken?) they can simply opt-out on an item-by-item basis and continue to provide the same level of unguaranteed support?

I’m under the assumption that authors can opt-out of providing guaranteed free support for the first 6 months?

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