Posts by JenniMcCarthy

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

I have a Canon Rebel T3i, I purchased a Canon because that is what I was comfortable using and decided on the T3i because I knew it would take awhile for me to learn how to use it. So I think it depends on your knowledge of the camera and photography and how much you are willing to spend to decide which camera to choose. I love my Canon Rebel T3i and it seems to take really good pictures when I’m using to correctly. :)

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says
Not sure what kind of problem you are having but did you see the thread on the Forum about FTP/API keys to upload? You now have to have an API key to FTP upload. You just replace your password with your API key. Here’s a link to the thread if you missed it: http://photodune.net/forums/thread/ftp-needs-api-key/83636

Hope that helps :)

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Welcome G-star and good luck! :)

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Love, Youth and Freedom! :)

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Not just you, I am having problems also. I was looking for the updated FTP instructions and I keep getting the following message: “The server at support.envato.com is taking too long to respond.” so I guess I will try again later.

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Sorry, I didn’t receive anything from support. I did receive your comment to the thread but nothing else. I guess I will have to resubmit all the tickets I can remember with a different email address and see if that works, it’s the only option I can think of. Thanks anyway.

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Nope, no replies in the spam or junk folder. It’s strange that I receive all other correspondences, such as accepted/rejected and forum responses from PhotoDune on this email, but nothing from support. Thanks for looking into it for me. I wish there was a way to manual check the responses to the support tickets so that I could actually receive a resolution to the submitted problems.

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Thanks for your help Kingdog, the first ticket ID i gave you is relatively new so may not have been processed yet. Here is another slightly older number, if it helps, ZSQ-229-32350.

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

What is one of the ticket numbers?

ACG-721-45115 I use the same email for support ticket response that I have used for all responses from PhotoDune but have never received any responses from support, but I do receive all other correspondences such as items accepted/rejected.

59 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy says

Is there a way to check on a support ticket after it has been submitted? I have submitted around 5-10 tickets over the last few months but have never received a response for any of them, so, is there a place to type in the Ticket ID number to see the progress or response to the ticket?

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