Posts by JoeMC

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

Glad to see the update.

I had originally written a much longer post with some arguments in it, but I’ve cut most of it out… There are still a few things that I think would be very beneficial to the community concerning this whole support debacle.

1. Envato needs to spend the time and money to build and host a complete and functional support system for all of us to use. Something that integrates completely with our products, with buyer licenses, and any other pertinent info that makes managing a support system for Envato products easier to maintain. As a whole, the author community has wasted millions of hours, each of us coming up with our own support systems. Just setting up a support system alone is a huge task… and if you want to integrate it with the API and sales data that a whole other huge undertaking. Envato could have a single, centralized support system will all the bells and whistles that we can just “use”. How nice would that be!

2. Envato should employ a support staff to answer basic HTML, CSS, WordPress, etc. support questions (and give authors a quick button in “Envato’s new wonderful support system” to push these questions off to) so authors don’t need to support questions that are “general” questions… We should only need to answer questions that pertain to our specific files.

3. There should be a full set of FAQs on Envato for all the major project categories that we can link to for general question as well… Even if it’s an author populated archive. Just something that we can all use without each author having to create their own on their own support system.

There’s probably a whole slew of other things that Envato could do “for the authors” to help us optimize our time, create better files, create better customer relationships, and generate more money for everyone. But it seems all the burden and expectations gets put on authors, with limited resources and time, trying to figure these things out flying by the seat of our pants.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

I have given free support regardless of Envato’s guidelines. I do think that “Mandatory Support” will look nice for buyers (as it gives them confidence when purchasing that they will be able to receive support if needed).... but, I am hoping that this change won’t drastically change the amount of support questions that come in. If it does, than we are all in for a world of hurt.

Currently, for myself, the amount of support per item sold is manageable. I don’t have any solid figures on this, but I would say it’s only about 5%-10% of buyers that have questions. Even with this, though, there are plenty of purchases (most of them actually) that I lose money on. A buyer buys a $10 item, I get $6.50 from it. If I even have to spend even 10 minutes on support for it I’ve already lost $6 (based on my freelance rate)... and this doesn’t even include the amount of time initially building the actual file!

If these new rules now push the support to purchase ratio up to 30% or higher, this is going to be a major issue for myself and many others (most likely everyone!). I also have a major issue with Envato taking a 30% grab from the extra support packages… What exactly is Envato doing to earn that 30%??? There isn’t even a support system on Envato for us author’s to use! We are all hosting, paying for, and spending the time managing and setting up our own support system… and Envato wants to cash in on that? Craziness.

I think authors should get 100% commissions from any support package upgrades that buyers purchase. It should be a “Thank you authors for making us millions.” from Envato, if they end up forcing us to provide that type of support. It would be a semi win/win both ways. Envato gets to portray reliability and support to buyers, which should help with overall sales, and authors get more money… which will always make people happy. Without Envato actually building a solid and fully immersive support system on their site (that actually makes support easier for authors) there shouldn’t be any talk of Envato cashing in even more on our valuable time.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says
With the marketplaces constantly growing and new authors joining every day the items on the front page will rotate so fast that it won’t make any sense to keep the section. Thats already the case for photodune and it will probably become reality for themeforest in the near future as well. So I wouldn’t be surprised if the new item section vanishes within the next few years.

I really hope the new item section does not go away. Yes, new items come and go quite quickly, but with the extra category links within the new items section a product can at least get a few days of exposure, which is huge for the average author.

For authors who have already “hit it big” and have landed on the popular files pages for an extended period of time, I’m sure this change doesn’t seem like a bit deal at all… you’re already getting an exponential amount of visibility of your files over the average author. And getting that exposure helps keep you on the popular files page. But, for the rest of us, the new item section is really our only chance to break into the popular files page, as that’s the only “main page” exposure of our files… Once a file leaves that section (and doesn’t gain enough sales to make the popular files page), there is a noticeable drop in sales and that file is basically lost amongst millions of other files.

If we all need to start relying simply on search results a large number of us will see a huge drop in sales. Even the hiding of the New Item categories into a drop down has already created a drop in sales as they are not as readily available or visible to customers… which costs us the extra few days of exposure & sales those categories had been gaining for us.

I do realize there are other means to advertise a product and gain sales, but homepage exposure is very important to most authors.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

Please create a ticket here: http://metaphorcreations.ticksy.com/ for full support.

In the meantime, though, please check to see if you have the same issues when viewing the preview site http://themes.metaphorcreations.com/domino

I have checked the site in Chrome on Windows 8 without any issues. If you have installed additional plugins, besides the recommended plugins of the theme, it’s possible one of those plugins is causing a conflict and issue. Please provide any info concerning additional plugins, along with your site address, when creating your support ticket.

Thanks!

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

I would prefer to keep the plugin as an external plugin and I would use the TGM plugin activator for easy installation.

Either way, though, the users would not be able to update the plugin themselves without the update being included in the theme (as an external plugin or otherwise) since they would not have access to the plugin directly to receive updates.

I’m still waiting for a staff reply on this… I know the same plugin has been used in a few other themes and the plugin author seemed pretty confident in saying the plugin needs to be included in the them.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

Yeah, it’s not very clear. I had requested a staff reply as well.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

We are releasing a theme which uses a plugin that is for sale on CodeCanyon and have purchased the extended license. According the plugin author and my interpretation of the extended license, we need to incorporate the plugin into our theme in order to follow the licensing terms… but, when we submitted the file for review it was rejected with a note saying we shouldn’t include plugins directly in our theme and should keep them separate.

So, which is it? I would rather keep the plugin separate if that still follows the licensing terms.

Thanks!

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

I’m looking for testers for a free WP plugin of mine called Ditty News Ticker, which can be downloaded/installed from WordPress.org plugins directory. The reason I’m hoping to get some volunteers is that I’ve had one user complaining of multiple issues and calling in unusable in both Firefox and IE on a PC.

From all my testing and usage I have not seen or run into the issues he is mentioning, nor have I heard similar issues from any of the over 3,000 other downloads of it… But, this user is adement in saying that my plugin is the issue.

Here are a couple issues he is supposedly running into:

  1. The Scroll Mode is extremely slow in FireFox, and only a little faster in EI.
  2. The speed setting is somehow not working in both browsers.
  3. The Rotate Mode is not functional in both browsers as well
  4. No Follow not working!

I am currently working on the scroll speed issue in IE as I do see that issue… but, I have tested multiple times in both browsers and do not see the other issue… I would fix them if I did.

If anyone is interested in doing some testing for me please let me know. Hopefully posting this here isn’t breaking any forum rules.

Thanks!

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

I did not know about that. Thanks! It definitely looks like something that would help.

266 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+5 more
JoeMC says

I’m starting this thread to just get suggestions from other authors who supply or suggest certain plugins with their themes they are selling.

I am of the mindset that most custom WordPress functionality should be put into plugins and not built into a theme. But, I am running into a few buyers who seem to get enraged by this notion… that the “theme” doesn’t look exactly as show in the preview, and seem to be really annoyed about having to install plugins (that don’t automatically install themselves).

Granted, this has just happened a few times… but, like I’m sure all of you know, I don’t get bombarded with questions from people who are happy and understand the product… only the ones who have issues with it.

My documentation does specify to install specific plugins.

Do any of you have any tips or suggestions for best practice in appeasing these types of buyers? I have a few things I will incorporate into my next theme regarding this, like:

1. Making sure to note in bold face about the theme using additional plugins. 2. Having a “warning” in the dashboard upon theme installation about installing additional plugins.

Any more suggestions would be great! Thanks!

by
by
by
by
by
by