Posts by Jordan_M

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

P.S. Tim-Tams are awesome ;)

The more important question is, have you done the Tim-Tam slam yet?! :D

P.S. Grats!! :D

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Sounds nice. But I got a question. What if we choose to provide theme installation service but the user’s server is impossible to do that? Like it’s an ASP server. Or hosting provider did not let the RAM usage more than 16MB but user wants WooCommerce? Or some core PHP extentions disabled by hosting to decrease CPU usage and hosting refuse to enable them? Or hosting does not give any kind of support? We saw these issues before. Is there an option to issue a refund in these situations?

Good question! If you get a job which is outside of the scope of the Express Service offer (or just is plain impossible), you should first of all explain to the buyer the reasons why it’s not possible or out of scope (we’ve been very clear about what’s included). From there you have two options, you can both agree to mutually cancel the job and the buyer will be refunded. Alternatively you can do the extra work (if it’s out of scope and possible) and charge extra for it by proposing a custom job (then you’re able to choose your own price and turnaround time on-top of what’s already been charged).

Hope that makes sense! :)

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says


don’t know. we sell items and the buyer can chose freely who they want to customize those items. the moment the item is sold the only thing we care is the license to be respected.
Yeah I guess that’s true. And I definitely appreciate the effort Envato is making to allow authors to have “First Dibs” on their own work. I just wish authors were paid a royalty on the additional work. 5% seems like it would be fair (Envato could even charge a 30% fee for the royalty, making the actual royalty percentage 3.5%). Affiliates make much more than that, and directing traffic from our item sales is sort of the same thing.

This is still just a first cut of integration with Studio. There’s a lot more we’d like to do ;).

In the meantime, if you’re not crash hot on offering an Express Service for customization, you can always offer your own regular Studio service (with your own terms – price, turnaround etc) then link to it from your profile and item pages. As a bonus, join our affiliate program and earn 10% on new customers that purchase your Studio customisation service. Quite a few Elite authors are doing this at the moment.

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I’m going to bed now. But I’ll be back in the morning (Melbourne time) if you guys have any other Studio related question. :) Am happy to help in any way possible :)

Jords

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says



This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.
Thanks

No problems :)

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Why is the “first dibs” only available for wordpress? I have a lot of clients asking for installation/configuration services regarding my OpenCart themes.

We’re looking at other categories where it makes sense to integrate further. Glad to know you’d be interested in this setup for OpenCart too! :)

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says


Not to worry. We will still have received your application :). I’ll make sure we update that message tomorrow to avoid confusion. :)

A few questions mate:

1. How long can we expect to wait for our applications for this to be processed?

2. The 12 hour reply time limit, I’m guessing if this elapses our “first dibs” are automatically forefieghted and this is moved into the global pool of service providers?

Cheers!

1) Hopefully it won’t take too long. But up to 3 weeks. It depends on application volume and a few other factors. We’ve only got a small team and every provider is thoroughly reviewed. I’m hoping we can get through them relatively quickly, but depends on lots of factors :)

2) Yep. Jobs get reassigned if they’re not picked up in time. Buyers expect their job completed within 24 hours with this service, so we have to keep things moving. Providers who don’t meet these targets may be removed from the pool by us as well. Definitely we expect people who apply to meet the requirements of the offer.

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I have signup for Express WordPress Installation. but i received message :O
Thanks for signing up for the Express Logo Customization service! We’ll contact you soon to let you know when you’ve been added to the service.

Not to worry. We will still have received your application :). I’ll make sure we update that message tomorrow to avoid confusion. :)

883 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Yes! Thanks for doing this, a fantastic step in the right direction :)

Glad you’re a fan! :D

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