Posts by Jordan_M

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says



This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.
Thanks

No problems :)

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Why is the “first dibs” only available for wordpress? I have a lot of clients asking for installation/configuration services regarding my OpenCart themes.

We’re looking at other categories where it makes sense to integrate further. Glad to know you’d be interested in this setup for OpenCart too! :)

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says


Not to worry. We will still have received your application :). I’ll make sure we update that message tomorrow to avoid confusion. :)

A few questions mate:

1. How long can we expect to wait for our applications for this to be processed?

2. The 12 hour reply time limit, I’m guessing if this elapses our “first dibs” are automatically forefieghted and this is moved into the global pool of service providers?

Cheers!

1) Hopefully it won’t take too long. But up to 3 weeks. It depends on application volume and a few other factors. We’ve only got a small team and every provider is thoroughly reviewed. I’m hoping we can get through them relatively quickly, but depends on lots of factors :)

2) Yep. Jobs get reassigned if they’re not picked up in time. Buyers expect their job completed within 24 hours with this service, so we have to keep things moving. Providers who don’t meet these targets may be removed from the pool by us as well. Definitely we expect people who apply to meet the requirements of the offer.

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I have signup for Express WordPress Installation. but i received message :O
Thanks for signing up for the Express Logo Customization service! We’ll contact you soon to let you know when you’ve been added to the service.

Not to worry. We will still have received your application :). I’ll make sure we update that message tomorrow to avoid confusion. :)

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Yes! Thanks for doing this, a fantastic step in the right direction :)

Glad you’re a fan! :D

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I noticed that you are offering customization service for Banner Designs. But when I try to signup for the experess service provider I only get three options 1) Logo 2) Wordpress 3) Print Templates. How do we sign us a express service provder for Banner Design Category?
Derp! Sorry this wasn’t clearer. The exact categories that this release applies to are:
  • Logos (including all subcategories)
  • Business Cards
  • Flyers
  • Cards & Invites
  • CD & DVD
  • Food Menus and Signage

I’ll get the blog post updated tomorrow with this information. At this stage banner designs aren’t included – sorry if you were keen on that!

Basically, if you want to offer logo customization services then tick the logo box, if you want to offer any other graphics customization service from the categories I listed above then tick the print templates box :)

I hope this helps! :)

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

@Jordan_M better late than never :) Thank you for getting things moving. I’m sure response times will get better in the future after this. Have a great week.

Thanks for understanding :). Don’t forget to shoot me an email so I can give you something nice for having to wait so long!! :D

Jords

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Hey RightHere,

Sorry I’ve only just seen the updates to this thread (I stupidly didn’t subscribe to replies – I’m so sorry). I was under the impression that all outstanding reviews had been completed when I posted my last update. When I just saw your post here I straight away asked the review guys on Studio what was up with yours, it turns out your review was somehow in the wrong queue (either human error when someone was moving tickets around or a bug in Zendesk) and hadn’t been picked up as part of their recent review blitz I mentioned in my last post. :(

Your service has been reviewed and approved. Again, from all of us we’re so sorry you had to wait this long! I know it must have been super frustrating. Generally speaking – reviews shouldn’t take more than 2 weeks (we’re going to look at capacity to see if we can reduce this further in the near future). Based on your feedback we’ve looked at what we’re doing comms wise around review times and have planned some improvements.

Again – I’m sorry it took so long! Shoot me an email jordan (at) envato.com and I’ll give you something for your troubles.

ninja-edit P.S. our review team actually is only 2-3 people (one focusses on support). We are making Studio lean baby! We’re bootstrapping like any startup would. But we’re looking forward to growing the team soon :)

Cheers! Jords

879 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Hey guys,

I just spoke with the Studio review team who are planning to review all outstanding services ASAP. I’m sorry it’s taken so long and that we didn’t set expectations upfront as to how long it would take. Usually things are much quicker, but the team has been focussed on other areas recently.

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