Posts by Jordan_M

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says



Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@Jordan_M

Is there something we can do about Buyers who inquire but don’t respond to the Seller’s reply as we had the following experience. :)

From our experience, we once sent replies to 6 to 8 prospective buyers who sent us the project details with pre sale questions. Each reply takes time as we need to understand the project details and reply with proposal on price, time, details etc etc. Not even 1 replied back. We understand it can be due to any reason such as the Buyer found another service, Buyer lost interest in the project, Buyer didn’t get the work from another person etc etc. In the same context a Seller may also not reply due to a lot of reasons.

These things do happen and though it might be frustrating, it is inevitable. :)

Hope Envato does things that are fair to both Buyers and Sellers.

Absolutely – totally understand how that is frustrating for sellers on Studio. We are talking in the team about how we can introduce ‘trust’ metrics for buyers as well as providers. Eg: giving them a responsiveness score, or displaying their purchase/enquiry ratio to providers they’re engaging with, or even just a purchase count (just using these examples, I’m not sure we’d actually use those metrics). That should help inform providers about who they’re dealing with.

We’ve got to be careful to not discourage buyers from using the site though! But it’s definitely a two-way relationship :D

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

Hey LeBrIt, I’m Jords and I’m the comms manager for Studio. Super appreciative of your feedback, and I’m really sorry to hear about your experience :(. While it’s not typical (especially if you contacted 3 people) it can happen… But that doesn’t make it ok and we’ve got a lot of work lined up to help address unresponsive providers. We understand the frustration completely.

We expect Envato Studio service providers to be responsive to buyer enquiries and jobs and if they’re not available because they’re on holiday or whatever the reason, then we expect them to pause their services to avoid making people wait. Our ops team is currently identifying and speaking to providers who aren’t playing by the rules in terms of responsiveness – and we’ve got a whole lot of new features lined up for product to speed up communication and signals around responsiveness on the actual site. :)

Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)

In the mean time, if you still need someone to do this job for you, shoot me an email directy ‘jordan(at)envato.com’ and I’ll do my best to help ya! :D

Thanks again for the feedback. :) Jords

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says
I remember when we made this: http://million.envato.com/

I can’t believe how much we’ve grown!

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

:’( but :) as happy for you! <3

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says


What more do you want?
I want Jordan to be there :D

:’( I would kill to be there, Trav… I miss you heaps!! I need my Canadian bff fix. :’(

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says


We did our first ever global staff meetup at Catalyst Ranch in 2010. It was such a great venue. You guys are in for a treat, you can see bits of it in this video: https://www.youtube.com/watch?v=wdt0qyS0mpk&list=FLJr72fY4cTaNZv7WPbvjaSw

That video is like an 80s TV show intro where the show itself IS the intro.

Great looking venue!

lololol. We all found it so funny when we saw the video. Adam Everett Miller made it and sent it around and we were lolfest 2010 in the office. :D

Yeah the venue is awesome. Really colourful and creative. Plus they have a kitchen there and made awesome Caribbean food for us. What more do you want?

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

Lol – you can also see Sean Hodge (old editor of FreelanceSwitch and current editor of the Tuts+ Business hub dancing at the end).

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

We did our first ever global staff meetup at Catalyst Ranch in 2010. It was such a great venue. You guys are in for a treat, you can see bits of it in this video: https://www.youtube.com/watch?v=wdt0qyS0mpk&list=FLJr72fY4cTaNZv7WPbvjaSw

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

envato and search is like valve and half life 3 :)

I wonder if they’ll ever release HL3….

885 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M
Envato team
says

Hey guys,

Thanks for letting us know about this. The reason that the search rankings were a bit funky for certain terms is because we weight search results not just based on the relevance to the term, but also on factors like the number of successful deliveries, customer reviews etc. Thanks to your feedback, the devs dug into the weightings of all of those different factors and have made some tweaks which means search results should be a lot more relevant to what’s being searched, while still taking into account factors like deliveries and reviews etc. WIN!

We’ll be deploying in the next few hours, so you should see much better search results soon (eg: searching for “roll-up banner”, will actually return the appropriate services at the top).

Really appreciate the feedback! <3

Jords

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