I am attempting to access the OlevMedia Support Forum for the Wordpress theme, MetroStyle, by MOPC76, purchased from the Envato Marketplace, Themeforest, and I am in an endless loop going nowhere.
I have a Themeforest account, and I am logged in.
Apparently, I have an OlevMedia Support Forum account because when I click Log In, it tells me I am “already logged in”.
When I try to access the forum, I am told I need to enter the Envato Purcahse Code. I have gone to my Themeforest account as instructed to retrieve the code and entered it. When I click submit, I get an error message telling me it is already entered, and to contact “us” if I feel this is in error. I don’t know who “us ” is and there is no link or hint of a reference. Even though I am logged in and my purchase code is in the system, I cannot access the forum.
If anyone knows who “us” is and how to contact them, or how to get out of this loop so I can gain access to the forum, I would appreciate being pointed in the right direction.