Thanks for bringing this to our attention! Over the weekend we had a processing issue with the Microlancer website. It’s all been fixed up now, so you should be able to jump back onto Microlancer and everything should be business as usual
If there is anyone that does need further support with a matter related to Microlancer, please contact us via the following URL:https://www.microlancer.com/contact
Apologies for the inconvenience
It’s great to be a part of the Envato team! It’s been a great experience so far!
As Kelly mentioned, I enjoy my Ice Hockey; I volunteer with the Melbourne Ice team in the AIHL as a broadcaster (camera operating as well as working the control room / video tape replays) and with the NHL I’m a huge fan of the Phoenix Coyotes!
I’m super excited to be a part of Envato support; these guys and girls are awesome to get along with! Hopefully I can help everyone with resolving any issues they have!
Great advice guys, to recommend contacting the author and requesting an older version that the buyer was originally wanting to use.
If there’s no luck with the author, then I recommend you get in touch with Envato support in regards to a refund, but make sure that you provide support with all of the relevant information; it makes it much easier to have the entire story so we can help you in the best way possiblehttp://support.envato.com/
Hope that it helps
infuse01 saidThe best thing for Foos to do will be to submit a support ticket for something like this.
Here’s an article from our knowledgebase, that is in relation to your questionhttp://support.envato.com/index.php?/Knowledgebase/Article/View/116 I hope that helps
Actually this article doesn’t get to the point at all. It says that we are allowed to sell other items elsewhere but not the same. But what is the exact definition of other and of same.
In my opinion a Wordpress Theme isn’t the same as a HTML Template, even it has the same layout, same structure, same css, same js, same images, same content and same features in general. But the biggest and major difference IS the Base where it is build upon. At least many parts in the “template” needs to be replaced by PHP to make a “wordpress theme” out of it. Same for Shortcodes, Theme Options, Custom Post Types,..so it is NOT the same.
Or am I getting something wrong?Edit: Btw: Welcome to the forums
Having said that, the most important thing to do is to make sure that you explain the situation in detail, that way the support officer will be able to advise and help you in the best possible way
P.S: Thanks for the welcome, infuse01
HittingSmoke saidHi there HittingSmoke,
I’d love to be a continued customer. I did buy my theme through Moneybooker and it went perfectly fine. It’s not a service I intend to make regular purchases using though.
Just wondering, would you be keen to try the deposit system the marketplaces has to offer? Put some credit onto your account and make purchases that way?
I can understand how users may prefer to make their purchases through a system like PayPal, Serve or Moneybookers, especially when they don’t make purchases too often. Just wondering if you would consider this possible alternative
Here’s an article from our knowledgebase, that is in relation to your questionhttp://support.envato.com/index.php?/Knowledgebase/Article/View/116
I hope that helps