Heya guys, can we keep this centralized to a single thread – http://themeforest.net/forums/thread/regarding-mandatory-support-open-letter-to-envato/140347
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CosmicLabs saidThis question needs to be answered, but no response yet from envato.
+1 What happens when small authors who manage support on their own go on holiday etc. or are unable to answer support questions for more than 72 hours?
That question was answered quite clearly in the announcement
What about response times and vacations?
We’re still working on this, but we’d like to set clear expectations with buyers that don’t place unreasonable pressure on authors. A maximum of 72 hours would allow for weekends and differences in time zone, whilst leaving plenty of room for authors to delight their buyers with faster responses when possible. Buyers will also have the chance to rate their support experience.
We’re also working on features for authors to let their buyers know when they’re away on leave or taking a vacation.
Please remember that the previous item progress bar didn’t actually show you how many days your review was going to take. Within a day you could go from 80% to 10% to 35% to 0%
It was as useful as a random number generator The progress bar had absolutely nothing to do with how quickly your files were being reviewed, and that hasn’t changed with this new system. I realize that it was probably interesting to watch the bar go up and down, but since it served no usable purpose and gave absolutely no usable information, we agreed that it was better to not have a bar for the time being. Thanks!
I had to delete some comments on this thread. Let’s try and keep things civil please. As per our Community Guidelines:
Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.