Posts by KingDog

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

You’re free to do what you like with your items before you upload them to the site. But once the items are available on the site, and you’re an exclusive author, they can’t be made available elsewhere. So you’re fine if you gave copies of your items to friends before you made them available on the site :)

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate, but to be able to do that we need as much of the following information as possible:

- what item you (or your buyer) were trying to buy (item name, ideally ID number in the URL and/or author username)

- what account you (or your buyer) were trying to buy it from (username)

- approximate date and time (with timezone, the more precise the more likely we’ll be able to track down what happened)

- what error you were getting (a screenshot is even better, bonus points for the most tech-savvy if you spot errors in the JS console or the network tab and add them to the report)

You can send your reports, or ask your buyers to send theirs, to https://help.market.envato.com/hc/en-us/requests/new

Don’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) You’ll need to make sure any assets you include in your item are properly licensed before submitting them for review. If you’re worried about being approved, I would recommend posting a preview of your theme in our Item Discussion forum and ask other authors for their feedback. Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) You can also try contacting the author through their profile page. There is a contact form on the right side of the page. Maybe they can authorize you manually? Here is their profile page. Hope that helps!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate, but to be able to do that we need as much of the following information as possible:

- what item you (or your buyer) were trying to buy (item name, ideally ID number in the URL and/or author username)

- what account you (or your buyer) were trying to buy it from (username)

- approximate date and time (with timezone, the more precise the more likely we’ll be able to track down what happened)

- what error you were getting (a screenshot is even better, bonus points for the most tech-savvy if you spot errors in the JS console or the network tab and add them to the report)

You can send your reports, or ask your buyers to send theirs, to https://help.market.envato.com/hc/en-us/requests/new

Don’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) Please see our Help Center article on what assets you can use in your items. In particular:

There are different rights people have to control the use of photos of themselves. These include rights of publicity, rights of privacy and consumer protection laws. These rights are separate to the intellectual rights in the actual photo file itself. So, if Louise takes a photo of John, Louise would own the copyright in the photo itself. But John may have a say in how the image of him is then used.

This is why your marketplace items need to use only ‘model released’ images. This generally means that identifiable people in the image have consented to their photo being used in any way – editorial or commercial.

Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) If you haven’t done so already, can you please open a ticket with Envato Help Centre? They’ll want to investigate with your help. Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

You can have the buyer contact the Help Center and one of the refund options is “The author has asked me to contact Envato for a refund”. The Help Team will contact you to confirm. Hope that helps :)

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) Please read this announcement for more information. Thanks!

6341 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

It appears that you have purchased a web template and not a WordPress theme. That would explain why you’re having trouble uploading to WordPress. If you have made an error in your purchase, please open up a Help ticket and let them know all the details. Thanks!

by
by
by
by
by
by