Posts by KingDog

6237 posts
  • Member of the Envato Team
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KingDog Envato team says

Great pics! Hope you guys had a wonderful time :D

6237 posts
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KingDog Envato team says

Unfortunately our Crimean authors can no longer receive payments from Skrill, Payoneer and Paypal :(

For a limited time you can still receive them through a bank. Please contact us as soon as you can (before Tuesday Melbourne time Jan 27/2015) and we will try and make a deposit to your bank account while that option is still available.

Thanks!

6237 posts
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KingDog Envato team says

As mentioned, the Help Team will be happy to help you out and reset your download limit :) Thanks!

6237 posts
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KingDog Envato team says

It appears that you have purchased an Open Cart theme and not a WordPress theme. That would explain why you’re having trouble uploading to WordPress. If you have made an error in your purchase, please open up a Help ticket and let them know all the details. Thanks!

6237 posts
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KingDog Envato team says

Yes all your sales as a non-exclusive will count towards your exclusive rate.

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KingDog Envato team says

Yes you will keep your sales rate if you decide to return to exclusive. Which I hope you do :D

6237 posts
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KingDog Envato team says

Hello :D I’m not sure if I understand your question. If you are purchasing photos for use in a book you are going to sell, then an extended license would be required. Please see our PhotoDune License page for more info. Hope that helps!

6237 posts
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KingDog Envato team says

Hello :D We don’t support that payment option unfortunately. As you mentioned, we currently use prepaid credits or PayPal for purchasing. For more information please see this Help Center article. Thanks!

6237 posts
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KingDog Envato team says

Hello. Have you tried clicking on that item’s support tab? It can be found here.

Please follow the instructions provided in the link above to interact directly with the author, where they’ll be able to point you in the right direction. Thanks!

6237 posts
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KingDog Envato team says

As you know, the whole topic of how authors can provide support has been a big focus for us lately. We’d like to tackle that bigger picture before we start focusing on some of the smaller pieces like personal messaging etc.

I agree, we have a few too many and varied contract points for how and where support can be handled. We always want to provide a better site experience and that will be a big part of any new features and functionality we add. So unfortunately I can’t really say if I prefer option 1 or option 2 as it’s a little too early to say how we’ll be handling private messaging :)

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